994markd
Family · October 20256/10
The location, the awesome view from our bedroom window, the cleanliness of our room, the brilliant valet parking guys, and the great staff serving at breakfast moved this review from a 2 star to a 3 s...The location, the awesome view from our bedroom window, the cleanliness of our room, the brilliant valet parking guys, and the great staff serving at breakfast moved this review from a 2 star to a 3 star. Frankly, a Hyatt hotel should do better. Especially when booking for 3 rooms and 5 adults (no small children).
Yes, as per other reviews, the rooms can be a bit noisy at night - but to be fair it's on Sunset Blvrd one of the busiest streets in LA! They do give you ear plugs to help sleep.
We deliberately booked this hotel (3 rooms across 2 nights including breakfast) based on other reviews, the fact it had a roof top pool, and a restaurant we could eat in on the first night as we were arriving after a long journey.
Let's deal with the pool first: Day 1 arrival late afternoon: pool found to be closed - a note was left in the rooms explaining this was due to a private function. Went to the restaurant, and despite empty tables, was bluntly told 'you cant sit there', and directed to dirty tables by the bar. Only 1 person serving, who seemed incredibly stressed - We left and went out. Day 2: After a day exploring the city, returned to find pool and bar closed at 6 due to another private event, and in any case, all of the sunbeds were being cleared away to make way for Yoga at the poolside the following morning. Day 3 (our day of checking out to fly home): Saturday morning Yoga taking place in pool area until 9:30am, sunbeds eventually appeared again by 10:30. And those lovely cabanas on the roof - you have to book those using a QR code fixed to the side of them, or be moved on.
In summary: We stayed in numerous hotels on our trip, and this one is poor by Hyatt standards. The attention to detail, customer service and delivery, just wasn't up to the standard of the other hotels we stayed in on our trip to California. Pool tends to get booked, and closed, for private occasions. Choose to eat dinner somewhere else.
On checkout, I raised my points to the receptionist and was simply told to leave a review - so here you are. Would we stay there again?.... Sorry guys, there are plenty of excellent hotels in the area.Show More
