10/10 César in Axel hotelI recently stayed in the Axel hotel in barcelona for 4 nights. The hotel was amazing, really nice, clean comfortable I would definitely stay again, But the most important thing I want to say about my stay in the axel hotel is, my phone was stolen out of my pocket one of the nights in the city, I was distraught as I had all of my bank cards in my phone, I have type 1 diabetes which my phone was connected to with the censor in my arm for measuring my blood sugar, I was so upset and worried, I went back to the Axel hotel where I met one of the receptionists who's name is César, he could not do enough for me, he contacted everyone I needed to contact ASAP on his own phone and allowed me to use his phone to talk to them, he stayed with me to make sure I was ok and that everyone knew I was ok and safe, this man is a credit to the Axel hotel. His care and generosity was so amazing to his guest who was in this situation, thank you so so much César you are truly one the best there is, I wish you every happiness for the help I received on that trip x
thomasjohnhenryFeb 26, 2025
4/10 very bad
LijiadaiFeb 11, 2025
7/10 Apparently no longer a gay hotel
AnthonyJan 25, 2025
10/10 Great hotel located in the heart of the gay areaAxel Hotel (Hetero Friendly)is beautifully decorated and centrally located within the gay area of Eixample. Staff at the hotel were very friendly. Caesar, hotel receptionist was very attentive and extremely helpful during our stay. We can't thank him enough.
The rooms are very nicely decorated. We had a twin room with balcony which was nice. Facilities were great and the mini bar was a bonus but a bit on the pricey side of things.
There are many great bars and (Priscilla, Moon Cafe and Punto were great shouts. There are also many Tapas restaurants located next to the hotel. We particularly enjoyed La Flauta and Local Tapas Restaurant - both provided great food.
The Sky Bar within the hotel idea is gorgeous. We were there during the week so it wasn't as busy as the weekends provide.
MickeyneilFeb 21, 2025
9/10 Pleasant hotel in a nice neighbourhoodA pleasant hotel with a friendly staff. There were some unavoidable design compromises in the room layout, as the building is not purpose-built, but overall can't complain much. The room was clean and tided every day. There are many excellent eating options nearby (La Flauta, Local Tapas and Billy Brunch Headquarters), but the top sightseeing sights require a bit of walking or transport.
ViktorMar 23, 2025
10/10 Warm hospitality and great location!My stay at Axel Hotel Barcelona was truly enjoyable. The hotel offers a modern, stylish environment with a lively yet comfortable vibe. What really made a difference was the exceptional service at the front desk – especially from Joaquin, who was incredibly helpful, attentive, and welcoming throughout my stay. He went out of his way to make sure everything went smoothly. I’d definitely choose this hotel again – and I hope to be greeted by Joaquin next time too!
ElmirApr 7, 2025
10/10 Great stay in the heart of Barcelona!Hotel Axel was a fantastic choice – perfectly located near everything Barcelona has to offer, with a pleasant and relaxed atmosphere. The room was comfortable, clean, and stylishly decorated.
A special shoutout goes to the receptionist Joaquin – incredibly kind, professional, and always ready to help. Thanks to him, the entire stay was even more enjoyable. I highly recommend this hotel and would definitely come back!
ElmirApr 7, 2025
1/10 PoorNothing. Very poor customer service
LiamApr 1, 2025
10/10 Great hotel , super friendly helpful staffFantastic help and friendly service from the staff, particularly JOAQUIM on reception in the mornings.
We were travelling with a wheelchair and everyone went out of their way to help.
Great spa facilities and friendly staff .
Sky bar was great ad we had a nice breakfast the next morning.
JohnApr 4, 2025
10/10 ExceptionalOur stay at the hotel was absolutely amazing! The service provided by Joaquie and Adrian was exceptional – they were incredibly helpful with everything we needed and went above and beyond to make our stay perfect. They even upgraded our room, which was a wonderful surprise. I highly recommend this place and would definitely come back again!
DopomaApr 17, 2025
7/10 Know what to expectit's an adult-only hotel in a gay neighbourhood so if you travel on your own it's very good for meeting people.
ErosApr 5, 2025
3/10 Unfortunately it was not up to standard. Nothing functioned well. Sadly won’t be backClean rooms , good location
ShaunMar 9, 2025
8/10 Great location, amenities need improvement.thoighVery clean and great housekeeping service. Our biggest problem was slow internet connection. Additionally the pool and hot tub upstairs was under repair so we could not enjoy it.
MiroslavMar 30, 2025
6/10 Good locationExcellent location. Nice room
AliMar 12, 2025
10/10 Perfect weekend getaway in BarcelonaAxel Hotel is always worth the stay. Just being at a place that makes you feel comfortable with who you are is hospitality in the 21st century. Damian at the reception has been amazing.
FelixApr 18, 2025
10/10 Never a disappointment.Great location. Very quaint and quiet with a wonderful staff. Axel is always a go-to when looking for a hotel in this magical city.
EdwardApr 20, 2025
6/10 It was not what I expected.
WallaceApr 22, 2025
1/10 Don’t recommend
RenatApr 17, 2025
10/10 This was our 4th visit in about 1 year , we are back in SeptemberLocation value staff
MarkFeb 28, 2025
1/10 Worst hotel experience
MarcoApr 5, 2025
9/10 Friendly welcome, great location and good breakfast.Excellent location as a base for a short stay. Good choice for breakfast.
MarkApr 18, 2025
6/10 PleasantGreat location
SólbjörgMar 7, 2025
10/10 FunAlways enjoy staying at Axel. Staff great as always and very hospitable.
AaronApr 2, 2025
7/10 GoodCoffee at breakfast was good. Staff were friendly.
JamesApr 22, 2025
7/10 Good value for moneyThe location is good, but it could be cleaner.
MiguelApr 11, 2025
8/10 Very goodGreat location
GaryMar 16, 2025
10/10 ExceptionalExcellent location, very friendly staff.
LiudmilaApr 14, 2025
8/10 Very enjoyableBreakfast was good love fresh fruit
RandyApr 18, 2025
4/10 Disappointing
IreneMar 24, 2025
10/10 Our stay was perfect - thank you
DriscollMar 28, 2025
9/10 SuperbCheck in queues at 15:00
AndrewApr 4, 2025
4/10 Disappointing
BogdanApr 18, 2025
4/10 Disappointing
AbdulwahabMar 7, 2025
4/10 Disappointing
AndrewFeb 28, 2025
10/10 Exceptional
JorgeApr 13, 2025
10/10 Exceptional
JamesApr 11, 2025
10/10 Exceptional
DeianMar 30, 2025
10/10 Exceptional
MariamMar 11, 2025
10/10 Exceptional
MariamMar 11, 2025
8/10 Nice hotel
KimApr 22, 2025
8/10 Very good
ClaudioMar 18, 2025
8/10 Very good
DavidMar 16, 2025
8/10 Very good
SlimanFeb 28, 2025
5/10 Passable
BasharApr 20, 2025
6/10 Pleasant
MaramApr 14, 2025
5/10 Passable
TurkanApr 14, 2025
9/10 Superb
Marius-alinMar 3, 2025
7/10 Good
FatemehApr 2, 2025
7/10 Good
TomasMar 26, 2025
6/10 Disappointing over all. Sooooooo misleading in their advertising.Luke warm at best for what you paid for it. Do NOT take the breakfast package unless you LOVE thin cold cuts and rubber eggs. Save your money and go to one of the many small boulangerie’s in the area. They are so much better.
WilliamJan 19, 2025
6/10 Good enough - but could be excellent with a bit more effortFantastic location in a lovely old building that's modernized inside. Good facilities and friendly staff. Stayed in a premium room, which was very nice, good size and two separate balconies which were very pretty - although the mattress was rock hard and uncomfortable. I asked for a mattress topper, but none was provided so I assume they don't have them. Toilet seat was broken, but fixed promptly when I reported it. Definitely avoid the breakfast. It was shockingly bad. A lot of food laid out in a buffet, but it didn't seem like any of the food was freshly cooked. I'm sorry I paid extra for it. Much better to eat in the many restaurants nearby. Would stay again at the right price.
garveykennethJan 17, 2025
8/10 Nice hotel in a handy location in the EixampleThis hotel is excellently located in the Eixample near the university. Staff are very professional and friendly. The rooms are fairly priced, decently sized and well appointed, and my room even had a south facing balcony which was welcome even in the winter sun. I didn't use the facilities but there is a gym and pool which I would definitely use if I return.
DamianFeb 4, 2025
2/10 Really bad experienceI have stayed many times in Axel hotels but in Barcelona sadly I’d never stay here again. When we found out we’d paid double by booking in advance via booking.com and ask politely if maybe we could have breakfast included or an upgrade the mngr Joaquin was nowhere to be found and wouldnt even reply. After 3 polite daily reminders he lied and refused to do anything. Internet is really bad( you eventually have to get ‘a ticket’, coffee and milk is not replenished in rooms etc etc. there are far better hotels in Barcelona at a much better price and if you do stay in Axel don’t book in advance or you will probably pay double!
paulwilliams847Jan 20, 2025
8/10 Great for the GaysCentral location, clean, professional staff and right in the centre of Exiample
PaulJan 19, 2025
2/10 Worst experience in a long timeAbsolutely gone downhill. Ive stayed here and Ibiza a number of times and never had a problem but my last visit leaves a lot to be desired. 20 minute checkin even though Im the only one there. 30 minutes waiting to pay for the spa because the attendant is "doing his moustach"
Ended up walking down from the 6th floor to reception to complain that my card hadnt been activated. No hot water in the shower and the next day at Breakfast I wasnt on the list even though ordered the night before. I wrote an email to the manager detaing the above and never even recieved acknoweledgement let alone an apology
simoncV3653QHJan 16, 2025
9/10 Great place to be during your tripThe hotel is very fresh and nice. It was clean and very comfortable. It’s located at the heart of various hangout places - bars, clubs, restaurants etc, and there a short walk to La Ramblas, La Bukarija, shopping centres, and most of Gaudi’s creations.
I have to give applause to the staff, especially Cezar, who helped me with everything I needed! Even when my room wasn’t ready on time at the first day, Cezar found an original way to help and was very nice and welcoming.
NatanFeb 9, 2025
3/10 A ‘has been’ hotel trying to overcharge lgbt 🏳️🌈 communityThe location is good and we’ve stayed before several times but the hotel has changed for the worse there are better cheaper places to stay locally
PaulJan 23, 2025
10/10 ExceptionalI am very happy to be back in Barcelona, and in a my favorite hotel like at home in my house. the Axel hotel team is very nice, I loved.When I arrived, Joaquin had given me a room, it is magnificent with a very nice view and with a very pretty little balcony, where I drew and it had given me a lot of ideas. It's st is perfect for me it's was a very big surprise.
Thank you, very much. 🤩👏👏👏
VladyslavFeb 26, 2025
10/10 Great. I always enjoy my stays at AxelReally easy to stay in as a wheelchair user. Level entrance. Rooms on 1st floor. Decent accessible wetroom
JohnFeb 20, 2025
9/10 Great LocationI really enjoyed the hotel's location—very convenient and well-situated. The breakfast was also quite good, offering a nice start to the day.
LevanJan 27, 2025
10/10 Excellent hotel for vacation in BarcelonaExcellent hotel in Barcelona . Very good service at the reception especially
By Mr Joaquin . Very good breakfast and very good service at the restaurant. The manager of the hotel Mr Fernando very helpful we like very much to stay at this hotel.
AvrahamJan 23, 2025
7/10 Good location, terrible room cleaningThe location
JoseFeb 12, 2025
4/10 Disappointing and dated hotelLocation is good
DeanJan 21, 2025
10/10 Special customer serviceWe’ve stayed at this location multiple times, it’s always been pleasant and comfortable, the breakfast is delicious with a wide variety and the location is excellent! Joaquin went above and beyond to make sure our stay was very special this time.
688dougvFeb 15, 2025
10/10 Great relaxing stay and great staff!I especially enjoyed the friendly staff. Damian (number 9 at reception I believe) was exceptional in helping me throughout my stay. Additionally I enjoyed the gym and other amenities at this hotel!
DavidJan 13, 2025
10/10 ExceptionalI am very happy to arrive in Barcelona and start the year, and arrived at my favorite hotel and in my favorite room. Thank you very much to Joaquin new person, and have good advice for spending my stay in Barcelona.
VladyslavJan 20, 2025
4/10 Straight couple should not stay thereLocation
MaqsoodFeb 5, 2025
10/10 Perfect!Joaquim and the team made my stay absolutely memorable! They went far and beyond my expectations. Thank you so much! A truly hetero friendly hotel! Will come back for sure!
GiuseppeJan 28, 2025
4/10 Overprice for a barely adequate stay. Won’t be coming back to this place again.Location
BenFeb 12, 2025
10/10 ExceptionalFriendly welcome. Room comfortable and good size for center of Barcelona
NicolasFeb 21, 2025
7/10 GoodGreat place didn’t realise it was a gay hotel I thought adults only just meant no kids 😅🫣
Lovely place should make it clear it’s a gay hotel
NathanielFeb 25, 2025
7/10 Almost good wasn’t badStaff was kind and clean rooms
JalalFeb 16, 2025
8/10 Quirky Hotel very near City CentreHeterosexual friendly!
Buffet Breakfast
RogerFeb 17, 2025
10/10 Fantastic vibe & lovely stay!Room and spa!
LauraJan 12, 2025
10/10 ExceptionalGreat hotel, friendly stuff, events is the hotel bar.
KamilaFeb 11, 2025
10/10 ExceptionalGreat location. Very comfortable room.
ArisaJan 13, 2025
10/10 superb!stroll to bars, restaurants and sights
BenJan 16, 2025
10/10 ExceptionalThe view and the bed was amazing!
SaliaiFeb 12, 2025
9/10 SuperbThe location
LidiaJan 15, 2025
4/10 Disappointing
MatthewFeb 23, 2025
10/10 Exceptional
CarlosFeb 25, 2025
10/10 Exceptional
HusseinFeb 3, 2025
10/10 Exceptional
MuhammadJan 29, 2025
8/10 Very good
ElisabettaFeb 14, 2025
8/10 Very good
GilFeb 9, 2025
8/10 Very good
Jean-rémyFeb 1, 2025
8/10 Very good
TomaszFeb 1, 2025
8/10 Very good
HaraldJan 27, 2025
8/10 Very good
GabrielJan 24, 2025
8/10 Very good
MarcJan 23, 2025
8/10 Very good
NikolaJan 15, 2025
8/10 Very good
NorbertJan 14, 2025
9/10 Superb
JohnFeb 21, 2025
9/10 Superb
AngeloFeb 15, 2025
9/10 Superb
SamFeb 12, 2025
9/10 Superb
ChristianFeb 7, 2025
9/10 Superb
LouisFeb 2, 2025
9/10 Superb
LucianJan 29, 2025
7/10 Good
ZoltánFeb 25, 2025
7/10 Good
MarcoJan 20, 2025