RB2277
Couples · September 20256/10
We stayed at the Ayana Resort in the Wana Rimba Hotel for 9 nights.
The Wana Rooms swim up rooms are a good size, with a large bed made up of two twin beds. There is good wardrobe space and the bathr...We stayed at the Ayana Resort in the Wana Rimba Hotel for 9 nights.
The Wana Rooms swim up rooms are a good size, with a large bed made up of two twin beds. There is good wardrobe space and the bathroom is a good size with bath and shower. The problems with the room however is you can hear everything in the corridors, the rooms above etc this is probably why they provide ear plugs in the room because the rooms are not soundproofed at all.
The pool is nice however we booked this room because of the swim up pool but would actually have preferred to be at the main Ayana Hotel.
We faced a few issues during our stay. Our check in was not smooth and there were delays, which they did acknowledge and offered us a cocktail at Unique Bar whilst we waited. We noticed during our stay a lot of frustrated guests were waiting for their rooms after check in time.
Once we got our room, there were problems again, we were given a twin room instead of a king which we booked. The duty manager was called and he was apologetic, so took us on a guided tour of the resort whilst we waited for our room again. First impressions of the hotel weren’t great because of the problems and lack of service.
On our 3rd day toilet was leaking flooded the bathroom, maintenance came after we called and they did come promptly and fix the problem.
Order items via the Ayana app like water, towels, toilet paper. They arrive with missing items and have to wait another 15/20minutes. This happened 3 times
We dined at mostly all the restaurants available on site.
Sami sami hostess who showed us to the table was friendly however the service was rushed, food was not good, gave mains without clearing starter dishes and I also had to ask for the starter plates to be removed as the waiter was going to leave them. Another table in front of us mentioned to the waiter that the service was rushed for them too and he just laughed. The waiting service needs to improve here.
Honzen, we had a selection of sushi rolls and the teriyaki beef tenderloin. Sushi was good. The beef was very nice and cooked well. The staff were friendly. Overall the restaurant was good but not amazing.
Unique Bar was nice for Mexican Bites and Cocktails plus Shisha. Staff are friendly and was a nice spot for a casual evening.
One of the reasons we booked this hotel was because of Rock Bar, however Rock Bar was a major let down. Poor service, food was underwhelming chicken dry and beef skewers tasted off. DJ was terrible, depressing music for a Saturday, not a lively atmosphere, entertainment poor.
Waiters stood around talking and laughing with each other when trying to get their attention.
Didn’t clear starter plates, had to ask.
Had to ask for napkin when starters came none came. Had to ask for another drink no waiter asking.
Really really bad service and the place was empty.
The Chinese restaurant Lui Li Palace, was extremely quiet, it was just ourselves and one other family at the restaurant. The food however was very nice, the peking duck was lovely. Service very good, attentive and friendly.
Scusa has a nice atmosphere with live music. Food and service was good.
Kubu Beach Club was nice, small but nice cocktails and the view is lovely.
We booked a private dinner at the Ayana Gazebo to celebrate an occasion. The food was nice and the service from Wira was amazing. He was very friendly, kind and attentive.
Overall Staff at the restaurants are friendly compared to the tram drivers, reception and pool staff who don’t really acknowledge and are not so friendly.
At Ayana, they charge for everything. Breakfast was included but if you want anything from a la carte you have to pay. Been to many resorts and hotels and they offer this within the breakfast package. The breakfast buffet is really poor bad quality, badly presented, cheeses, cold meats and fruit are not chilled enough and left sweating. The hot buffet food, was not hot. We were worried about getting food poisoning. We opted to dine at DAVA restaurant many times for breakfast and paid the extra because the breakfast buffet at Rimba and Segara is terrible. DAVA was much nicer and staff are lovely.
They Charge to use their on site facilities like tennis, pickleball, putting golf, so again never at a large resort would facilities like this be charged for.
We used the thalassotherapy pool after we were given a voucher to the spa as a gesture from the hotel for all the faults we entailed during our check in. The Thalassotherapy pool was nice and an experience to do once. You have 60 seconds at each section which is very rushed so it’s not really a relaxing experience as you have to keep moving along.
The grounds are well maintained and the resort does look nice to walk around, for example visiting the garden, beach and they have a museum on site. But service, food and the overall experience wasn’t the best, they definitely need to make improvements if they are advertised as 5 star and luxury.
Looking at their marketing presence and socials the hotel looks great with its pools and number of on site restaurants and bars but the reality is this hotel is far from what expected and the experience is not luxury nor 5 star. There are better more luxurious hotels in Bali which we will explore next time. Unfortunately we would not return or recommend Ayana Resort.Show More
