2/10 Bad Experience Madison Best Western HotelA very bad decision on a customer service request.i wanted to stay in a hotel near the main station. I made a reservation and thought it was the wrong Best Western not near the station and cancelled. I realized it was the right hotel and remade the reservation, all this was done over a ten minute period. I called customer service for Best Western, they were very helpful and would send a request to the hotel who has final word as too a credit for one of the reservations. It was denied by the hotel. When I arrived and explain the situation in person the desk manager said no that both were non cancel reservations and rudely said she would not cancel. The cost was not that much but it was an honest mistake on my part. I do not blame Best Western but I have had many nice stays with them before but Madison Best Western needs to listen to a customer and make a better business decision. I spent the next 3 nights at the Best Western in Rovigo, Italy was was a great experience. This negative rewire is only for the Madison BW in Milan.
464fdMar 13, 2025
9/10 Great hotel to stay close to CentralePaid just one night as we were leaving Milano super early the next day and it actually exceeded my expectations the rooms are modern and they were able to give us our room before normal check in time, which was very nice to have our luggage and everything set up before heading out to our day trip, highly recommend it if you are looking to stay close to Centrale
JorgeApr 18, 2025
10/10 Transformation of the HotelI’ve already been in this hotel in the past, all I can say is that I almost couldn’t recognize the hotel.. compared to my past stay it’s completely different, the transformation it went under is absolutely unbelievable, a big renovation happened, the rooms are now more spacious and more comfortable than before, it’s now very modern, cozy, has cheap and amazing breakfast with a lot of varitieties and options, and most importantly the friendliest staff members.
Vacation51156280262Mar 13, 2025
7/10 GoodStaff was really nice specially Kamir and Emily they are so help full and always smiles in there face ,any issu i had they have sorted asap.
So big thanks again both off them .
NoimMar 10, 2025
9/10 SuperbLocation was very good, close to the Milan Central station where we arrived from Florence & the central FS metro where we could hopped anywhere. There were also many food places around the vicinity.
NoraApr 21, 2025
8/10 Excellent location - clean and comfortableThe room was very comfortable and the location ideal (so close to Stazione Centrale, ideal to get an early train to the airport). Breakfast was overall good - with a good choice of savoury and sweet food.
AlessandroMar 9, 2025
10/10 Comfortable stay close to Milano CentraleWell located hotel in walking distance from Milano Centrale. The beautiful Basilica of Santo Agostinho with several daily masses is located in front of the hotel. Several restaurants and bars around. Comfortable room and very nice breakfast.
MateusFeb 27, 2025
8/10 Very goodThe staff were so friendly and accommodating! We enjoyed the breakfast too. Many thanks to all for our pleasant stay.
SalvatoreMar 24, 2025
10/10 Great StayHotel is in a great location. Staff are excellent and very helpful. The breakfast is excellent, great variety and quality. Would highly recommend and would stay there again
Billy0308Mar 23, 2025
9/10 To be repeated.I did like the proximity to all public transport. Yet the hotel is situated very nicely on a calm street. The days were busy and the nights calm.
MoniqueMar 3, 2025
8/10 Very good and relaxingI did not have breakfast but very close to train station and metro
StephenFeb 23, 2025
10/10 Exceptional
TangpanithanApr 20, 2025
10/10 Exceptional
MarianMar 18, 2025
8/10 Very good
PhornsuphaApr 21, 2025
6/10 PleasantLocation is central and convenient
Breakfast was good and personal is friendly
KarimFeb 20, 2025
10/10 Exceptional
Jerry-liuFeb 8, 2025
8/10 Very good
DianaMar 29, 2025
8/10 Very good
ClaireMar 24, 2025
8/10 Very good
SandraMar 23, 2025
5/10 Passable
NancyApr 18, 2025
9/10 Superb
TatianaApr 21, 2025
8/10 Very good
JatinFeb 18, 2025
9/10 Superb
AlexandruApr 19, 2025
8/10 Very goodWe like everything all staff very good all times we need information they answer with a big smile
AntonioFeb 16, 2025
8/10 Excellent locationExcellent location
NitiFeb 13, 2025
9/10 Superb
DeepakMar 21, 2025
9/10 Superb
AmnonMar 4, 2025
9/10 Superb
GabrielFeb 25, 2025
9/10 Superb
SağlamFeb 20, 2025
9/10 Superb
SherifaFeb 3, 2025
6/10 Business stayWell positioned hotel convenient as Metro is nearby close to city center, restaurants nearby, clean and small but convenient room, but due to very thin walls a lot of surrounding noise and therefore some impact to your sleep..
Businesstrav2024Nov 30, 2024
10/10 Great short stay hotelVery nice staff. accommodated a 2 hour early check in . Bathroom was and shower was large and spotless. Beds and pillows comfortable. Very well located.
TonyCMTLNov 19, 2024
9/10 Superb
MohamedJan 7, 2025