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3-Star hotel

Best Western Plus Indianapolis North at Pyramids

9320 Michigan Rd, IndianapolisSee map

Good

631 reviews

8/10

Stay highlights

Vibrant Indianapolis location

Nestled in the heart of downtown, Best Western Plus Indianapolis offers easy access to attractions like the Indiana State Museum and Lucas Oil Stadium.

Exceptional guest service

Experience warm hospitality with personalized service, ensuring every guest feels valued and at home during their stay.

Modern amenities galore

Enjoy a refreshing indoor pool, well-equipped fitness center, and complimentary breakfast to start your day right.

Popular amenities

Parking

Non-smoking rooms

Air conditioning

Swimming pool

Pets allowed

Lift / Elevator

Luggage storage

Fax/photocopying

Facilities for disabled guests

Non-smoking throughout

Shared lounge/TV area

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Auditory guidance

Staff adhere to local safety protocols

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Choose your room

Aug 17th – 18th 2026

1 Room, 2 Travellers

631 reviews

Cleanliness

5.96

Services

8.93

Comfort

6.92

Amenities

7.95

Value

9.41

Location

9.47

Food

6.96

Megan

August 2025

2/10

I knew I would be arriving late to the hotel, so I called early in the day to make sure the front desk staff knew I was coming and not to give away my prepaid reservation to another guest. The agent s...I knew I would be arriving late to the hotel, so I called early in the day to make sure the front desk staff knew I was coming and not to give away my prepaid reservation to another guest. The agent said that would not be a problem as the front desk is staffed 24 hours a day. When I arrived a little after 1:00 am, there was no one at the front desk to let me in to the lobby (the hotel door was locked ). I called the hotel and could hear the phone ringing through the locked door, but no one answered. I called several times (no answer), called Best Western’s call center (no answer), knocked on the door (to no avail) and finally went to sit in my car from where I could see the front desk. A man exited the hotel at one point to smoke cigarettes, but I did not approach him as I thought he was another guest. Eventually I was able to follow another guest into the lobby, and after several minutes of waiting for anyone to come to the front desk I asked the man who was chain smoking outside if he worked at the hotel. Sure enough, he was the front desk agent who made me wait 45 minutes in total before starting to check me in to my room. Horrible, horrible service. Rather than apologizing for the tremendous inconvenience he caused, he told me how many customers he turned away rather than giving away the room I paid for - like I should be grateful to him. I do not recommend this hotel and will not stay here again. Show More

Elizabeth

August 2025

2/10

This place was ROUGH. Grumpy desk people. The whole place wa broken down and filthy. Loud, inconsiderate guests in hallways. Towels left laying overnight around the pool and the towel cupboard complet...This place was ROUGH. Grumpy desk people. The whole place wa broken down and filthy. Loud, inconsiderate guests in hallways. Towels left laying overnight around the pool and the towel cupboard completely empty. Breakfast was insane. I waited about 10 min for some eggs to be brought out, but when they came, it was a sheet tray of about 12-15 baked eggs. There were so many people waiting for those eggs. That's not very efficient. I'm sure they ran out again before all the people waiting could get any. I travel a lot and have pretty realistic expectations. I used to like best westerns. But the last three I've stayed at have been about the worst stays I've had in recent years. Should have been a red flag when the closest businesses were a janky looking fireworks store and a discount liquor store in a shared parking lot with the hotel. Never a good sign. Show More

Joe

Family · July 2025

2/10

The property in ghetto from the outside. Inside its ok but garbage was everywhere.. people were partying in the lobby with cases of beer and liquor bottles till after 2am .. people smoking weed down t...The property in ghetto from the outside. Inside its ok but garbage was everywhere.. people were partying in the lobby with cases of beer and liquor bottles till after 2am .. people smoking weed down the hallways and from rooms.. vending machines only took cash the cards dident work on any of them.. staff was either busy taking with their friends or busy on their phones. Queen suite is NOT worth 200 a night.. especially with the parking lot light next the the room window and no black out curtians.. ac could not get the room cool.. its ok if your traveling and have no options but definitely not one to book in advance.. hotel does not match 1st pic on expedia as well..Show More

Mariah

Family With Children · July 2025

5/10

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Cashless payment available

Front desk (limited hours)

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Auditory guidance

Internet

Free wired internet

Internet access

Transport & Parking

Offsite parking discounted rates available

Parking

Offsite parking discounted rates available

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Sanitized tableware & silverware

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Exercise/lap pool

Restaurant & Bars

Delivered food - securely covered

Snack bar/deli

Games, Entertainment & Media

Shared lounge/TV area

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Outdoor Activities

Swimming nearby

Safety & Security

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Face masks for guests available

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 11:00 AM.

Best Western Plus Indianapolis North at Pyramids's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

Convenient Location:
Located just off Interstate 465, Best Western Plus Indianapolis North at Pyramids is only 12 miles from downtown Indianapolis, making it a perfect choice for both leisure and business travelers.
Comfortable Accommodations:
Each room is equipped with modern amenities including free WiFi, a flat-screen cable TV, microwave, and fridge, ensuring a comfortable stay for all guests.
Relaxing Amenities:
Guests can unwind by the seasonal outdoor pool, take advantage of the fitness center, and enjoy complimentary snacks and beverages served nightly, adding an extra touch of relaxation to their stay.
Experience the perfect blend of comfort and convenience at Best Western Plus Indianapolis North at Pyramids. Book now for an unforgettable stay!

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Fine print

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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631 reviews

Cleanliness

5.96

Services

8.93

Comfort

6.92

Amenities

7.95

Value

9.41

Location

9.47

Food

6.96

Megan

August 2025

2/10

Elizabeth

August 2025

2/10

Joe

Family · July 2025

2/10

Mariah

Family With Children · July 2025

5/10

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Cashless payment available

Front desk (limited hours)

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Auditory guidance

Internet

Free wired internet

Internet access

Transport & Parking

Offsite parking discounted rates available

Parking

Offsite parking discounted rates available

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Sanitized tableware & silverware

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Exercise/lap pool

Restaurant & Bars

Delivered food - securely covered

Snack bar/deli

Games, Entertainment & Media

Shared lounge/TV area

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Outdoor Activities

Swimming nearby

Safety & Security

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Face masks for guests available

Best Western Plus Indianapolis North at Pyramids

Good

631 reviews

Aug 17th – 18th 2026

1 Room, 2 Travellers

631 reviews

Cleanliness

5.96

Services

8.93

Comfort

6.92

Amenities

7.95

Value

9.41

Location

9.47

Food

6.96

Megan

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Elizabeth

2/10

Joe

2/10

Mariah

5/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

631 reviews

Cleanliness

5.96

Services

8.93

Comfort

6.92

Amenities

7.95

Value

9.41

Location

9.47

Food

6.96

Megan

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Elizabeth

2/10

Joe

2/10

Mariah

5/10

Amenities

FAQs

Fine print

Show more

2/10

2/10