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Best Western Plus Kelowna Hotel & Suites

2402 Highway 97 North, Kelowna

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Good

926 reviews

8.8/10

Luxurious Amenities
This British Columbia hotel offers a full-service spa, indoor heated mineral pool, and a gym for guests to unwind and stay active during their stay.
Culinary Delights
Indulge in delicious meals at the on-site restaurant serving dinner and a pub offering lunch and dinner options. Start your day right with a complimentary hot breakfast buffet in the Atrium.
Convenience and Comfort
Enjoy modern amenities in the guest rooms such as a 40-inch flat-screen TV and an iPod docking station. Take advantage of the complimentary airport shuttle, outdoor hot tubs, and free Wi-Fi offered by the hotel.
Book now to experience the perfect blend of relaxation and convenience at Kelowna Best Western Hotel and Suites.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

May 20th – 21st 2026

1 Room, 2 Travellers

8.8

926 reviews

Megan

Family With Children · October 2025

1/10

alitrem

Couples · August 2025

6/10

I had to really debate what rating to give because there were good things but then there was bad. We were upgraded to a jacuzzi suite on the 7th floor in the tower which was great. The first thing we...I had to really debate what rating to give because there were good things but then there was bad. We were upgraded to a jacuzzi suite on the 7th floor in the tower which was great. The first thing we noticed when we got off the elevator was a plunger outside of a room across from us and didn’t think much of it until it was still there on day 2 and three. By day three someone loved it near the elevator and we moved it in front of the maintenance room so it wasn’t so unsightly for us or other guests. Housekeeping would have went by it many times yet it still sat. Our room itself was decent. It was over all clean, comfortable beds and pillows. The carpets were quite stained which could easily have been removed with a carpet cleaner. The windows are floor to ceiling which is wonderful for light during the day except the windows are dirty. The worst was the door going to the patio which looked like some hand prints and things spilled all over. Again something housekeeping should have seen and cleaned. The other thing in our room that wasn’t working or shall I say was gone is a system at the door that you must press to say no housekeeping, privacy etc. this was gone so we had no way to say no housekeeping etc. The pool area was nice and clean, towels weren’t stocked when we got there but someone did come in and fill them up at some point. The outside area near the pool has plenty of loungers as well. There is a bbq for guests to use and you can get bbq tools from the front desk. We didn’t use it but did see other guest. A couple of days after our arrival my in-laws came to town and we suggested this hotel so they booked. Unfortunately they were not treated well at all at guest services. The young lady with glasses (didn’t get her name) was rude and belittling to them (seniors). This isn’t leave a great impression and now seeing other reviews of poor customer service I wonder if it’s the same person. Breakfast was decent with a large variety of items. Eggs, bacon or sausage, pancakes, yogurts, cereals, fruit, pastries etc.Show More

Tad02

Couples · September 2025

10/10

We hadn't intended to stay in Kelowna but car trouble forced us to spend a night while we waited for repairs. After being turned away by two completely sold out chain hotels in the area, the Best Wes...We hadn't intended to stay in Kelowna but car trouble forced us to spend a night while we waited for repairs. After being turned away by two completely sold out chain hotels in the area, the Best Western Plus Kelowna was able to accommodate us. We weren't expecting much so were really pleased to find a huge, clean room with comfortable beds, nice towels and toiletries and not one dysfunctional tap, lamp, socket, shower curtain etc. The last minute price was reasonable and the included breakfast was surprisingly good with real food and lots of choice. We especially liked our balcony overlooking the garden which was the respite we needed at the end of a challenging day.Show More

SuzanneE18

Family · September 2025

10/10

The Best Western Plus is the only hotel we stay at in Kelowna. We've tried many others, but none are as pleasant, accommodating, clean and comfortable. And the staff, especially Nancy at the front des...The Best Western Plus is the only hotel we stay at in Kelowna. We've tried many others, but none are as pleasant, accommodating, clean and comfortable. And the staff, especially Nancy at the front desk, are friendly and helpful. Coming to the Best Western is like coming home for us. We have to make frequent trips to Kelowna for medical appointments and appreciate that special rates are offered for that purpose. The free coffee offered in the lobby is very much appreciated, and the breakfast buffet is good. There are gluten free options available, and the breakfast room staff will make gluten free toast in a dedicated gluten free toaster upon request.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Allergy-free room

Front Desk Services

Luggage storage

Express check-in/check-out

Cashless payment available

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Internet access

Transport & Parking

Offsite parking discounted rates available

Electric bicycle charging station

Offsite parking discounted rates available

Covered parking

Secured parking

Electric bicycle charging station

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Salt-water pool

Access to nearby indoor pool

Pool sun loungers

Restaurant & Bars

Room service

Food delivered to guest room

Delivered food - securely covered

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Massage services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

BBQ facilities

Private picnics

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Screens / Barriers between staff and guests for safety

Face masks for guests available

Key card access

Golfing

Golfing on site

Additional Amenities

Bicycle-friendly property

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Best Western Plus Kelowna Hotel & Suites doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Best Western Plus Kelowna Hotel & Suites's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

No. Contact the hotel to know more about network connectivity.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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Best Western Plus Kelowna Hotel & Suites

Good

926 reviews

Show More

Popular Amenities

Choose rooms

May 20th – 21st 2026

1 Room, 2 Travellers

926 reviews

Megan

1.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

alitrem

6/10

Tad02

10/10

SuzanneE18

10/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Golfing

Additional Amenities

Show More

House rules

FAQ

926 reviews

Megan

1.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

alitrem

6/10

Tad02

10/10

SuzanneE18

10/10

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Delta Hotels by Marriott Grand Okanagan Resort, Kelowna

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Good

500 reviews

Delta Hotels by Marriott Grand Okanagan Resort, Kelowna

1310 Water Street

Good

500 reviews

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

1/10

1/10