SydtheSquid1
None · November 20254/10
We came back to our hotel room to find that the door was left open by the cleaning staff. We were never left a "Do not Disturb" sign, but we thought it would be nice to have the bed made anyway. While...We came back to our hotel room to find that the door was left open by the cleaning staff. We were never left a "Do not Disturb" sign, but we thought it would be nice to have the bed made anyway. While I have stayed in many hotels globally, never once has my room been left open by hotel staff. I am always incredibly thorough about closing doors and everything so as not to allow my belongings from being stolen. The most they could do was refund 1 day of service fees that never actually hit my account. I'm incredibly disheartened. We were hoping our experience would be different, and were considering this location for a wedding but we cannot recommend it, and we do not desire to stay here again. For the price point, and the attempt at looking like a high-class establishment that has served many presidents, the attentiveness and care was lacking. I had hoped to have this made up to us, but it was not. I am heartbroken. We also were not provided 2 robes upon check in which just felt like it added to our inconvenience, though this was not a major point. I just wish our door wasn't left open so that anyone could walk in and steal our belongings, and I wish the staff had treated this with more seriousness.
The wifi that was included in the expensive resort fees worked only occasionally and our devices would constantly unpair due to it not working.
On our checkout day, we had left some cannolis in the fridge. I was kicking myself over forgetting them, but figured since it was a nice establishment they would be able to work to get them back to me efficiently. I called them less than 30 minutes after leaving, told that they could not reach their housekeeping staff and that they would work on it. My partner arrived back at the hotel less than an hour after we'd left. She was met with people at the front telling her to be patient and that the cannolis were coming. I know this was an inconvenience to the staff, but they had her waiting there for 25 minutes telling her to "just wait" until a very kind man said he'd just bring her up to the room. He brought her up to the room, and she got the cannolis from the fridge. I am just amazed that this process took an hour. I am glad it wasn't something more important to us than some cannolis.
Overall, I am disheartened by the treatment here, and unfortunately we will not be returning. There are plenty of similarly priced hotels (especially with the extra fees tacked on), that would give a more luxurious and stress-free experience. I am sad that a potential wedding destination turned into a disaster.show more
