5-Star hotel

Cambridge Hotel Medan

Jalan S. Parman No. 217, MedanSee map

Good

219 reviews

8.5/10

Stay highlights

Cultural Medan heart

Nestled in the vibrant heart of Medan, the hotel offers easy access to local attractions such as the iconic Maimun Palace and the bustling Medan Mall.

Exceptional guest experiences

Indulge in personalized service and unique local experiences, from traditional Indonesian cuisine to curated city tours that immerse you in the rich culture.

Modern amenities oasis

Enjoy a blend of comfort and style with spacious rooms, a state-of-the-art fitness center, and a serene rooftop pool overlooking the city skyline.

Popular amenities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Restaurant

Room service

Business center

Heating

Family rooms

BBQ facilities

Lift / Elevator

Laundry

Luggage storage

Choose your room

Sep 16th – 17th 2026

1 Room, 2 Travellers

8.5

219 reviews

Cleanliness

7.81

Services

8.77

Comfort

8.26

Amenities

7.8

Value

8.25

Location

10

Food

7.31

nprem33

Solo Travel · November 2025

2/10

⭐ Heartless and Unethical – Deeply Disappointed with Agoda and Hotel Cambridge, Medan I had booked Hotel Cambridge, Medan (Indonesia) through Agoda for 11–14 November 2025. Unfortunately, I suddenly...⭐ Heartless and Unethical – Deeply Disappointed with Agoda and Hotel Cambridge, Medan I had booked Hotel Cambridge, Medan (Indonesia) through Agoda for 11–14 November 2025. Unfortunately, I suddenly developed serious health issues with fluctuating blood pressure and sugar levels. My long-time cardiologist (Head of Cardiology at a reputed hospital who has been treating me since 2003) advised strict bed rest and to avoid any long travel for 3–6 months. A formal medical certificate was promptly issued and shared with both Agoda and the hotel. In view of this genuine and unavoidable medical emergency, I requested either a waiver of cancellation charges or at least a credit towards a future stay. Instead of showing empathy or offering any reasonable solution, Agoda and Hotel Cambridge kept passing responsibility between each other, refusing to assist in any manner and simply quoting that the booking was “non-refundable.” While I fully understand policy terms, rules must allow for humane exceptions in cases of proven medical emergencies. Sadly, both Agoda and the hotel displayed complete insensitivity, rigidity, and lack of compassion. The Reservations Manager at the hotel did not even attempt to escalate the matter or explore a possible resolution. This experience was deeply disappointing and disheartening. It clearly shows that both Agoda and Hotel Cambridge are interested only in collecting money, not in serving customers or acting responsibly when it truly matters. I strongly caution fellow travellers: avoid Agoda and Hotel Cambridge, Medan. Don’t fall for their polished words and marketing — when you really need help, you’ll find no empathy, no accountability, and no decency. Utterly unprofessional, unethical, and heartless.Show More

Trail27748349250

Couples · November 2025

6/10

We were excited when we booked this place noted as 5*. However in reality it is comparable to a 3/4* hotel in Europe at best. The staff arent well trained / seem disorganised. For example, when our ...We were excited when we booked this place noted as 5*. However in reality it is comparable to a 3/4* hotel in Europe at best. The staff arent well trained / seem disorganised. For example, when our room was cleaned there was no replacement toilet roll (which was finished). We dined at the Edge restaurant and waited 35 minutes after being seated to place our food order despite there only being one other couple in the restaurant. The setting is nice but the food was average / overpriced. One of us ordered a burger which was served with an american style processed cheese slice - very disappointing standard of food. At breakfast time the service is fairly chaotic - there is no way of getting a coffee without waiting for it to be served to you, which is slow. We also dined at the cafe restaurant - some of our ordered food never arrived (and we had to ask for it to be taken off the bill as they didnt even notice). No one checked we were happy with our food and we had to go and find staff to ask for the bill / to pay. We also used the gym and pool - the photos are much better than the reality with the gym being dated and lacking basic equipment - for example there are no exercise mats. The poolside area would really benefit from more than 2 chairs. The room itself was nice enough, but again the peeling wallpaper and patch repairs to the walls that havent been properly carried out really dont feel 5*. We are usually very accommodating and easy guests but this place really pushed us to limit given the price and customer experience!Show More

487itah

Family · September 2025

8/10

We stayed this hotel with our big family. I booked 5 rooms for us. No hand towel in thebathroom , I have asked. The staff apology for their mistake not to put hand towel. only one glass in bathroo...We stayed this hotel with our big family. I booked 5 rooms for us. No hand towel in thebathroom , I have asked. The staff apology for their mistake not to put hand towel. only one glass in bathroom. I hope the superviser checked the room before the guest come. The breakfast menu it seems the same everyday. Coffe Machine was very very slow, I think need replacement. Please change your smoking room. It's not very nice to smell cigarete when you walk to restaurant because we have to pass the smoking area. Not good for children and adult too or non - smoking.Show More

RT

Solo Traveller · August 2025

9/10

Clean room, adequateand bright enouigh lighting to read and do some work at night, Location is superbas it is connecting with a shopping mall which as restaurants and a supermarket.Clean room, adequateand bright enouigh lighting to read and do some work at night, Location is superbas it is connecting with a shopping mall which as restaurants and a supermarket.

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Soundproof rooms

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Wheelchair accessible

Toilet with grab rails

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Street parking

Airport shuttle (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Fitness/spa locker rooms

Yoga classes

Fitness classes

Pool Facilities

Swimming pool

Outdoor pool

Pool with view

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Packed lunches

Special diet menus - on request

Snack bar

Pool bar

Wine/champagne

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Mobile app for room service

Themed dinner nights

Spa

Massage services

Spa/wellness center

Barber/beauty shop

Hot spring bath

Spa/wellness center services

Steam room

Beauty Services

Games, Entertainment & Media

Evening entertainment

Live music/performance

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Outdoor Activities

BBQ facilities

Sun loungers or beach chairs

Family Friendly

Family rooms

Kid-friendly buffet

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Thermometers for guests provided by property

Key card access

Additional Amenities

Minimarket on site

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Cambridge Hotel Medan's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Need more than 8 rooms?

Property description

Modern Rooms and Amenities
Cambridge Hotel Medan offers modern rooms equipped with air conditioning, satellite TV, and marble bathrooms. Guests can enjoy extras like bathrobes, slippers, and free toiletries, ensuring a comfortable stay.
Relaxation and Wellness
Guests can unwind with spa services, sauna, gym, and hot tub facilities. Whether for leisure or business, the hotel provides the perfect environment for relaxation and rejuvenation.
Dining with a View
From Asian to Western cuisines, guests can indulge in a variety of dishes at The Café and The Edge Restaurant while enjoying unobstructed city views. The Rendezvous Lobby Lounge also offers a selection of light snacks for a delightful dining experience.
Book your stay at Cambridge Hotel Medan for a perfect blend of comfort, luxury, and convenience.

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Fine print

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Try Pilot

8.5

219 reviews

Cleanliness

7.81

Services

8.77

Comfort

8.26

Amenities

7.8

Value

8.25

Location

10

Food

7.31

nprem33

Solo Travel · November 2025

2/10

Trail27748349250

Couples · November 2025

6/10

487itah

Family · September 2025

8/10

RT

Solo Traveller · August 2025

9/10

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Soundproof rooms

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Wheelchair accessible

Toilet with grab rails

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Street parking

Airport shuttle (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Fitness/spa locker rooms

Yoga classes

Fitness classes

Pool Facilities

Swimming pool

Outdoor pool

Pool with view

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Packed lunches

Special diet menus - on request

Snack bar

Pool bar

Wine/champagne

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Mobile app for room service

Themed dinner nights

Spa

Massage services

Spa/wellness center

Barber/beauty shop

Hot spring bath

Spa/wellness center services

Steam room

Beauty Services

Games, Entertainment & Media

Evening entertainment

Live music/performance

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Outdoor Activities

BBQ facilities

Sun loungers or beach chairs

Family Friendly

Family rooms

Kid-friendly buffet

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Thermometers for guests provided by property

Key card access

Additional Amenities

Minimarket on site

Cambridge Hotel Medan

Good

219 reviews

Sep 16th – 17th 2026

1 Room, 2 Travellers

219 reviews

Cleanliness

7.81

Services

8.77

Comfort

8.26

Amenities

7.8

Value

8.25

Location

10

Food

7.31

nprem33

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Trail27748349250

6/10

487itah

8/10

RT

9/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

219 reviews

Cleanliness

7.81

Services

8.77

Comfort

8.26

Amenities

7.8

Value

8.25

Location

10

Food

7.31

nprem33

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Trail27748349250

6/10

487itah

8/10

RT

9/10

Amenities

FAQs

Fine print

Show more

2/10

2/10