4-Star hotel

The Charles Hotel

209 Queen St, Niagara-on-the-Lake, Ontario, L0S 1J0, Niagara-on-the-LakeSee map

Good

155 reviews

8.6/10

Stay highlights

Charming Niagara-on-the-Lake location

Nestled in the heart of Niagara-on-the-Lake, The Charles Hotel offers easy access to stunning vineyards, historic sites, and the beautiful shores of Lake Ontario.

Personalized guest experiences

Indulge in exceptional service with tailored experiences, from curated wine tastings to relaxing spa treatments, ensuring a memorable stay.

Elegant amenities and dining

Enjoy beautifully appointed rooms, a gourmet restaurant featuring local cuisine, and serene gardens perfect for unwinding after a day of exploration.

Popular amenities

Free WiFi

24-hour front desk

Terrace

Garden

Concierge service

Wheelchair accessible

Boat tours nearby

Area rugs in public areas

Hardwood flooring in public areas

Golfing nearby

Hiking/biking trails nearby

Breakfast available (surcharge)

Smoke-free property

Parking (limited spaces)

Free self parking

Boat tours nearby

LED light bulbs

Recycling

Choose your room

Jul 29th – 30th 2026

1 Room, 2 Travellers

8.6

155 reviews

Natasha

Family · August 2025

10/10

We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, whi...We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, which are more expensive than the Deluxe and Petite Rooms. As it goes, you get what you pay for. We love the Premium rooms, especially, the one we stayed in this time. It had "a walk-out balcony with stunning views of the golf course." Thank you to the staff for honouring our request! Overall, the hotel staff is extremely professional, friendly and efficient. No issues with the check-in and check-out, in-room services, etc. The location is very convenient as you can walk along Queen street in the morning when there are no crowds; and when it gets busy, you can rent right at the hotel or hike or play golf. Thank you, everyone, who made our stay a wonderful experience! Show More

Suzanne

June 2025

6/10

The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it ...The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.Show More

Steven

Partner · July 2025

8/10

very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - co...very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.Show More

Josee

Partner · August 2025

10/10

Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Be...Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend ! Show More

Amenities

General

Terrace

Smoke-free property

Front Desk Services

24-hour front desk

Concierge service

Accessibility

Wheelchair accessible

Handrails in stairways

Upper floors accessible by stairs only

Well-lit path to entrance

Internet

Free WiFi

Transport & Parking

Parking (limited spaces)

Free self parking

Restaurant & Bars

Breakfast available (surcharge)

Locally-sourced food on site (80% or more)

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Outdoor Activities

Boat tours nearby

Garden

Hiking/biking trails nearby

Boat tours nearby

Golfing

Golfing nearby

Additional Amenities

Area rugs in public areas

Hardwood flooring in public areas

LED light bulbs

Recycling

Energy-saving switches

At least 80% of all lighting comes from LEDs

Water-efficient showers only

Hardwood flooring in public areas

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 11:00 AM.

The Charles Hotel's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Need more than 8 rooms?

Property description

Scenic Views and Culinary Delights
Take in the lovely garden view from the terrace while indulging in French cuisine at HobNob Restaurant. Room service and a bar/lounge are also available for your convenience.
Luxurious Accommodations
Relax in one of the 12 air-conditioned rooms featuring plush pillowtop beds and high-quality linens. Stay entertained with cable programming and stay connected with complimentary wireless internet access.
Convenient Location
Situated in the charming Old Town Historic District, The Charles Hotel is steps away from Niagara River Gorge and within walking distance to Royal George Theatre, offering easy access to nearby attractions.
Ready to experience comfort and luxury in the heart of Niagara-on-the-Lake? Book your stay at The Charles Hotel today and make unforgettable memories.

Show more

Fine print

Only registered guests are allowed in the guestrooms.

Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Show more

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8.6

155 reviews

Natasha

Family · August 2025

10/10

Suzanne

June 2025

6/10

Steven

Partner · July 2025

8/10

Josee

Partner · August 2025

10/10

Amenities

General

Terrace

Smoke-free property

Front Desk Services

24-hour front desk

Concierge service

Accessibility

Wheelchair accessible

Handrails in stairways

Upper floors accessible by stairs only

Well-lit path to entrance

Internet

Free WiFi

Transport & Parking

Parking (limited spaces)

Free self parking

Restaurant & Bars

Breakfast available (surcharge)

Locally-sourced food on site (80% or more)

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Outdoor Activities

Boat tours nearby

Garden

Hiking/biking trails nearby

Boat tours nearby

Golfing

Golfing nearby

Additional Amenities

Area rugs in public areas

Hardwood flooring in public areas

LED light bulbs

Recycling

Energy-saving switches

At least 80% of all lighting comes from LEDs

Water-efficient showers only

Hardwood flooring in public areas

The Charles Hotel

Good

155 reviews

Jul 29th – 30th 2026

1 Room, 2 Travellers

155 reviews

Natasha

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Suzanne

6/10

Steven

8/10

Josee

10/10

Amenities

FAQs

Property description

Show more

Fine print

Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Show more

155 reviews

Natasha

10.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Suzanne

6/10

Steven

8/10

Josee

10/10

Amenities

FAQs

Fine print

Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Show more

10/10

Only registered guests are allowed in the guestrooms.

Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

10/10

Only registered guests are allowed in the guestrooms.

Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).