LoveTravel163936
Couples · November 20252/10
⭐ 1/5 – Worst Resort Experience I’ve Ever Had
I booked a beachfront bure for $1,700 and expected a relaxing stay, but my experience at Club Fiji Resort was extremely disappointing from start to finis...⭐ 1/5 – Worst Resort Experience I’ve Ever Had
I booked a beachfront bure for $1,700 and expected a relaxing stay, but my experience at Club Fiji Resort was extremely disappointing from start to finish.
Breakfast:
There was essentially no breakfast provided. When I politely asked the waitress if I could have some eggs, she rolled her eyes and walked away. It’s the first time I’ve stayed somewhere where the “included breakfast” meant no food at all or stale rice bubbles and warm milk.
Customer Service:
I encountered rude reception staff multiple times. Instead of helping, they often seemed annoyed by even simple questions. When my room safe turned out to be broken, they tossed the master key across the counter for me to deal with myself.
Room Conditions & Safety:
My room had a broken front door lock—the lock was stripped—and maintenance actually had to break into my room to let me back in. Because of this, I couldn’t secure the room, and I had to cancel a tour the next morning since it wasn’t safe to leave my belongings inside. When I reminded reception about the issue, all I got was, “Oh yes, I must tell them.” Don't forget I also had the master key to everyone else's safe. My husband had to fix several wooden slats in the room as they had fallen down exposing us to only wire mesh covering the windows and you could see straight through.
Health Concerns:
During my stay, I suffered what appeared to be severe bed bug bites—around 100 in total I arrived at the resort at approximately 9PM at night and was in my room at approximately 10 PM. How could I have gotten at least 100 mosquito bites in that short amount of time. When I later uploaded photos, the resort’s response was to call me a liar, which was incredibly upsetting and unprofessional.
Overall:
I stayed one night and checked out the next day because the conditions and service were so unacceptable. Between the lack of breakfast, rude staff, broken room security, bed bug issues, and dismissive responses, this was the worst resort experience I’ve ever had.
I will never stay here again.
Chris K - AustraliaShow More
