G1167VZkathryns
Couples · December 20256/10
I have stayed at the Cosmo many times before, and booked for a special trip for my 40th in November.
Upon checking in, I explained it was my 40th and I had stayed many times, so asked if there was an...I have stayed at the Cosmo many times before, and booked for a special trip for my 40th in November.
Upon checking in, I explained it was my 40th and I had stayed many times, so asked if there was anything they could do. He put me on a higher floor, that was it. Fair enough, I didn’t expect a freebie, but thought there could have been something more eg. An upgrade.
When we checked in I was told $600 would be held on my credit card as a safety deposit - seemed steep but ok.
Checking in the room was nice, but you can tell the Cosmo is getting a bit tired now. It wasn’t quite as spectacular looking as the last time I stayed.
The view from the balcony is outstanding and one of the main reasons I love staying here.
For the duration of our stay, housekeeping was poor. When they did come it didn’t feel clean, and left a dirty pillow case (not from our room) on the table. There were 2 days they didn’t come at all which was disappointing as we had food in our room we needed them to dispose of.
During our stay, over $2000 of charges went on to my credit card. I went to the front desk to query this, to be told this was “normal” and was a safety deposit. I explained I was told it was $600, and this had really screwed up my spending whilst in vegas; they didn’t really care and didn’t attempt to remove any charges.
Finally check out was a nightmare. Long queues, online system that didn’t work, and it seemed everyone wanted to talk to the front desk with a problem (I could hear people talking in the line.)
Once I had shared my concerns, the Cosmo did comp me the resort fee, and gave me $100 food credit to spend, which I appreciated. When it came to the $2000 on my card, they seemed to think I hadn’t paid for my reservation so this is what the charge was, and they wouldn’t refund it!! This was a shock given I had paid in full months ago, and had a booking confirmation and accommodation voucher to prove it. Over an hour later they advised they would refund it, but didn’t know how long it would take (it eventually took over a week.) it was a very stressful end to the stay.
The Cosmo used of have very high standards of service and was classed as a luxury report, it doesn’t feel like this any more. I love the location, the view and the casino, but after a few stays I think I’ll shift to a genuinely 5 star hotel (which this definitely is not any more.)Show More
