4-Star hotel

Crisol Vía Castellana

Paseo de la Castellana, 220, MadridSee map

Good

111 reviews

7.5/10

Stay highlights

Vibrant Madrid Gateway

Nestled along the iconic Vía Castellana, enjoy easy access to cultural gems like the Santiago Bernabéu Stadium and the bustling shops of Paseo de la Castellana.

Unforgettable Guest Experiences

Experience personalized service with a local touch, from curated city tours to delightful dining, ensuring your stay is memorable and unique.

Stylish Comfort Awaits

Relax in modern rooms featuring sleek design, state-of-the-art amenities, and stunning views, providing a perfect retreat after a day of exploration.

Popular amenities

Parking

Air conditioning

Family rooms

Lift / Elevator

Luggage storage

Safety deposit box

Fax/photocopying

Tour desk

Facilities for disabled guests

Non-smoking throughout

Concierge service

Wheelchair accessible

Emergency cord in bathroom

Staff adhere to local safety protocols

Cashless payment available

Fire extinguishers

First aid kit available

Invoice provided

Choose your room

Jul 29th – 30th 2026

1 Room, 2 Travellers

7.5

111 reviews

Scenic43120627106

Couples · December 2024

2/10

Terrible hotel experience, and serious problems with security. Not only was the hotel room sub-par, we had all our luggage and expensive laptop computer STOLEN from us IN FRONT OF THE RECEPTIONISTS. T...Terrible hotel experience, and serious problems with security. Not only was the hotel room sub-par, we had all our luggage and expensive laptop computer STOLEN from us IN FRONT OF THE RECEPTIONISTS. The shady porter guy at the door claimed not to have seen anything. Yeah, rght… Do not stay here. Major security concerns, and they will claim not to have seen anything. We placed a police report at the closest police station, and will follow up by taking legal action as well. Again, so not stay at this hotel. You have been warned.Show More

duncancZ8230UI

Business · September 2024

2/10

To say this was a shock to the system is an understatement. This is supposed to be a 4 star hotel, however... and this si not me being a princess, as i have stayed in many places over the years... so ...To say this was a shock to the system is an understatement. This is supposed to be a 4 star hotel, however... and this si not me being a princess, as i have stayed in many places over the years... so just a few (and my colleague also said the same) - rooms were musty and smelt - not in a good fresh way - no bottled water in the rooms - shower ran from arctic freezing to sun inferno if you ever so slightly touched the lever - rooms were basic - bed was plastic and uncomfortable - CC was awful and noisy .. the list could go on.. however thus not a 4 star hotel.. even The Hotel itself seems to be shouting into Madrid that it should be a 2 star only... (see pic)Show More

A6139NWbarrys

Friends Getaway · November 2024

2/10

I can't remember when I have stayed in such a horrible place. I almost tripped and hurt myself getting out of the bath because only one side of a support bar/soap dish was attached to the tile. Hear...I can't remember when I have stayed in such a horrible place. I almost tripped and hurt myself getting out of the bath because only one side of a support bar/soap dish was attached to the tile. Heard every sound from the surrounding rooms even though the guests there were not really noisy. My heating work but there was no heat in the rooms of my friends who were travelling with me. Breakfast was fine. Staff were friendly and welcoming. Supper was one of the worst meals I have had in any hotel anywhere.Show More

teatowel3

Couples · September 2024

10/10

We were only staying for one night arriving after 23.30. The room was very comfortable with nice toiletries and the breakfast had a varied selection. What makes this hotel stand out is how they helped...We were only staying for one night arriving after 23.30. The room was very comfortable with nice toiletries and the breakfast had a varied selection. What makes this hotel stand out is how they helped with 2 items I left in the wardrobe. They answered my enquiry very quickly and advised me to arrange a courier collection. This I did in a hurry not realising that the next accommodation did not have a facility for the package to be delivered. I had to rearrange the delivery for another hotel. This required this helpful reception to package the items, affix the label I e -mailed them and hand it to the courier. They went above and beyond with all the confusion and provided an excellent service. Many thanks to this hotel. It may have been only a one night stay but they treated me with great courtesy.Show More

Amenities

General

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Tour desk

Concierge service

Cashless payment available

Front desk (limited hours)

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Emergency cord in bathroom

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Self parking (surcharge)

Garage

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Security alarm

Key card access

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Crisol Vía Castellana's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

Luxurious Accommodation
Experience modern and spacious rooms at Crisol Vía Castellana, each equipped with satellite TV, free Wi-Fi, minibar, and safety deposit box for your comfort and convenience.
Prime Location
Located in Madrid’s bustling business district, our hotel is a short walk from the Santiago Bernabéu Stadium and Chamartín Railway Station, offering easy access to the city center and beyond.
Convenient Accessibility
With Barajas Airport just a 15-minute drive away, your travel worries are minimized, allowing you to focus on enjoying your stay at Crisol Vía Castellana.
Book now and indulge in a seamless blend of comfort and convenience at Crisol Vía Castellana.

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Fine print

Please inform Crisol Vía Castellana in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of EUR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. When booking more than 5 rooms, different policies and additional supplements may apply.

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7.5

111 reviews

Scenic43120627106

Couples · December 2024

2/10

duncancZ8230UI

Business · September 2024

2/10

A6139NWbarrys

Friends Getaway · November 2024

2/10

teatowel3

Couples · September 2024

Crisol Vía Castellana

Good

111 reviews

Jul 29th – 30th 2026

1 Room, 2 Travellers

111 reviews

Scenic43120627106

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duncancZ8230UI

2/10

A6139NWbarrys

2/10

teatowel3

10/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

111 reviews

Scenic43120627106

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

duncancZ8230UI

2/10

A6139NWbarrys

2/10

teatowel3

10/10

Amenities

FAQs

Fine print

Show more

2/10

2/10