5-Star hotel

Crown Promenade Melbourne

8 Whiteman Street, MelbourneSee map

Good

11465 reviews

8.8/10

Stay highlights

Vibrant Docklands location

Nestled in the bustling Docklands, Crown Promenade Melbourne offers easy access to the city's top attractions, including the Melbourne Convention and Exhibition Centre and the vibrant Southbank precinct.

Elevated guest experiences

Enjoy personalized service and unique experiences, from relaxing spa treatments to lively dining options that reflect Melbourne's diverse culinary scene.

Modern luxury amenities

Indulge in spacious rooms featuring contemporary design, a state-of-the-art fitness center, and an inviting indoor pool for a refreshing retreat.

Popular amenities

WiFi available

Free WiFi

Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Restaurant

Business center

Heating

Terrace

Family rooms

Lift / Elevator

Laundry

Luggage storage

Express check-in/check-out

Safety deposit box

Choose your room

Sep 26th – 27th 2026

1 Room, 2 Travellers

8.8

11465 reviews

Cleanliness

8.76

Services

9.73

Comfort

8.22

Amenities

8.75

Value

7.71

Location

9.77

Food

8.26

GrandTour05869169872

Family · November 2025

4/10

I decided to arrange for a staycation for my mother and sister in Melbourne Crown Promenade hotel for 3 days 2 nights stay in early November. I picked this hotel given its location and easy to get ar...I decided to arrange for a staycation for my mother and sister in Melbourne Crown Promenade hotel for 3 days 2 nights stay in early November. I picked this hotel given its location and easy to get around for food, shopping and casino gaming. We booked a high floor room which gave a great view over the city. The lobby was nice and cozy and the staff were friendly and helpful. However, we discovered few areas which we would like to highlight as it was unusual and rare to experience: 1. The room has missing slappers which was missed during the house cleaning service and i needed to call the house keeping to get them delivered to my room. 2. No toothbrushes and amenities which I was told it was on a request basic. I found it hard to take in giving all the hotels I have been , this was the first hotel ever, i saw an empty box without amenities. Very unpleasant feeling. 3. Very slippery bathroom and my elderly mother nearly fell over. Having said that I also experienced the same risk after shower and I was so close fall over in the bathroom. Given we paid over 300+ AUD dollars per night , I felt the room consisted with risk elements thar I strongly believe the hotel management need to make some adjustment to enhance these areas mentioned.Show More

Stuart

Solo Traveller · November 2025

5/10

Its handy staying at Crown if you want to access the restaurants, bars and casino etc but there are better options a short walk away. I haven’t stayed here since before Covid (used to stay here heaps)...Its handy staying at Crown if you want to access the restaurants, bars and casino etc but there are better options a short walk away. I haven’t stayed here since before Covid (used to stay here heaps) and was surprised how tired the rooms have become. Its now way overpriced with much nicer and cheaper options close by. I also couldn’t believe my Crown member ship didn’t give me free parking after staying in the hotel, shouting 8 guest dinner at one of their premium restaurants, attending a show at the Palms (tickets & drinks for 8 people) and then spending quite a bit on the casino floor. The $29 car park upon exiting really stung, basic said to me "don’t bother coming back".Show More

Nadia Gennadi

Family With Children · November 2025

9/10

I was pleased by the manager, who was very efficient and well mannered. Once, I advised that the room wasn't fully equipped, and he sent a staff member straight away (who brought lots of extras, even ...I was pleased by the manager, who was very efficient and well mannered. Once, I advised that the room wasn't fully equipped, and he sent a staff member straight away (who brought lots of extras, even towels:-) The room is clean, well quipped with a good view. It's a great of linen and pillows. At the checkout, I asked Reception to check the room before I left the premises to see if anything was missing. Despite the fact that reception was very busy, it has been organised promptly, and $200 has been refunded.Show More

Extended Group · November 2025

10/10

As soon we walked into the room we fell in love with it and were filled with excitement. Felt like children receiving a lolly. room was exceptionally clean and smelt very nice. Bathroom was stunning a...As soon we walked into the room we fell in love with it and were filled with excitement. Felt like children receiving a lolly. room was exceptionally clean and smelt very nice. Bathroom was stunning and perfect.Show More

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Terrace

Non-smoking throughout

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Valet parking

Private parking

Parking garage

Public transport tickets

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness center

Pool Facilities

Swimming pool

Heated pool

Indoor pool

Restaurant & Bars

Restaurant

Wine/champagne

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Games, Entertainment & Media

Casino

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Family Friendly

Family rooms

Kid meals

Kid-friendly buffet

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

First aid kit available

Smoke alarms

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Thermometers for guests provided by property

Key card access

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 11:00 AM.

Crown Promenade Melbourne's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Need more than 8 rooms?

Property description

Luxurious Amenities
Located in the heart of Melbourne, Crown Promenade Melbourne is a luxurious hotel offering an array of amenities to make your stay unforgettable. Enjoy the infinity pool, outdoor terrace, and fully equipped fitness center to relax and rejuvenate during your visit.
Breathtaking Views
Indulge in stunning city, bay, or river views from the comfort of your room. Each room features an en-suite bathroom, minibar, and a flat-screen TV with cable channels, ensuring a comfortable and enjoyable stay for all guests.
Ultimate Relaxation
Unwind at the on-site restaurant and bar, or pamper yourself with access to steam rooms, a heated spa, and professional masseuse services. For those feeling lucky, the hotel is directly linked to the renowned Crown Casino and Entertainment Complex.
Book your stay at Crown Promenade Melbourne now for an unforgettable experience.

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Fine print

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employees and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.Swimming pool: Closed from Tue, Jul 14, 2026 until Mon, Aug 31, 2026 Fitness center is closed from 2026-08-31 until 2026-07-14 A deposit may be required at the property.

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Try Pilot

8.8

11465 reviews

Cleanliness

8.76

Services

9.73

Comfort

8.22

Amenities

8.75

Value

7.71

Location

9.77

Food

8.26

GrandTour05869169872

Family · November 2025

4/10

Stuart

Solo Traveller · November 2025

5/10

Nadia Gennadi

Family With Children · November 2025

9/10

Extended Group · November 2025

10/10

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Terrace

Non-smoking throughout

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Valet parking

Private parking

Parking garage

Public transport tickets

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness center

Pool Facilities

Swimming pool

Heated pool

Indoor pool

Restaurant & Bars

Restaurant

Wine/champagne

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Games, Entertainment & Media

Casino

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Family Friendly

Family rooms

Kid meals

Kid-friendly buffet

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

First aid kit available

Smoke alarms

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Thermometers for guests provided by property

Key card access

Crown Promenade Melbourne

Good

11465 reviews

Sep 26th – 27th 2026

1 Room, 2 Travellers

11465 reviews

Cleanliness

8.76

Services

9.73

Comfort

8.22

Amenities

8.75

Value

7.71

Location

9.77

Food

8.26

GrandTour05869169872

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Stuart

5/10

Nadia Gennadi

9/10

10/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

11465 reviews

Cleanliness

8.76

Services

9.73

Comfort

8.22

Amenities

8.75

Value

7.71

Location

9.77

Food

8.26

GrandTour05869169872

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Stuart

5/10

Nadia Gennadi

9/10

10/10

Amenities

FAQs

Fine print

Show more

4/10

4/10