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Crystalbrook Riley

131-141 The Esplanade, Cairns

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Good

3526 reviews

8.6/10

Luxurious Accommodation and Stunning Views
Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.
Exceptional Dining and Entertainment Options
Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.
Relaxation and Recreation
Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.
Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Apr 30th – May 1st 2026

1 Room, 2 Travellers

8.6

3526 reviews

Sally

Family With Children · November 2025

8/10

We stayed at Crystalbrook Riley for two nights after spending five nights in Palm Cove, and overall we had a lovely experience. The look and feel of the hotel were amazing, light, coastal, and beautif...We stayed at Crystalbrook Riley for two nights after spending five nights in Palm Cove, and overall we had a lovely experience. The look and feel of the hotel were amazing, light, coastal, and beautifully styled. The furniture and ambience created a relaxed atmosphere, especially with views over the three pools and out to the Esplanade. Our room was comfortable and suited our stay, though we would’ve preferred a double–double configuration. The shower was excellent. We had breakfast included at Paper Crane; it was good with lots of options, though not the best buffet breakfast we’ve had. The pool area was attractive but could feel crowded at times. We really enjoyed our time at Crystalbrook Riley and would definitely stay again on a return trip to Cairns.Show More

Cruiser06713381612

Couples · November 2025

6/10

We recently stayed at Crystalbrook Riley November 25 and I have to say, the rooms are absolutely beautiful and the pool area is outstanding. The design, comfort, and overall atmosphere had all the mak...We recently stayed at Crystalbrook Riley November 25 and I have to say, the rooms are absolutely beautiful and the pool area is outstanding. The design, comfort, and overall atmosphere had all the makings of a true 5-star experience. Unfortunately, that is where the luxury stopped. The service from staff was surprisingly rude (on the 3 occasions we went to the front desk during our stay) and dismissive, which completely contradicted the premium positioning of the hotel. The most shocking part was their policy that luggage cannot be stored after 2pm on the day of checkout. Instead, they will place your bags out the front after 2pm. For a so-called 5-star hotel, this is utterly ridiculous, unacceptable, and frankly unsafe. No guest paying premium prices should be told their belongings will be left unattended in public view. Such a simple and standard courtesy has somehow been turned into a guest inconvenience, and it really spoiled what should have been an exceptional stay. Crystalbrook Riley has stunning facilities, but until customer service and basic hospitality policies align with the luxury brand they claim to be, it will remain a disappointing experience no wonder there rating on booking.com is 8.5.Show More

tokoroa_travellers

Couples · November 2025

10/10

We stayed for four nights in October while in Cairns for a funeral and loved the Riley. I booked only a few days before we arrived and was so pleased we had made this choice. We arrived at midnight an...We stayed for four nights in October while in Cairns for a funeral and loved the Riley. I booked only a few days before we arrived and was so pleased we had made this choice. We arrived at midnight and were quickly checked in and into our room. The room was spacious, more so than I was expecting from the photos and we had a balcony overlooking the pool with a lovely view. The bed was very comfortable, room was spotlessly clean, and we enjoyed the bars and restaurants on site. The breakfast is very good, and I think kids would enjoy it also as they have sprinkles and Oreo crumbs as toppings for pancakes. The decor is really nice, the Riley has a fresh and clean vibe throughout. Staff were mostly young foreigners but all very friendly and efficient. Location wise the Riley is close to the airport, and just across the road is a path to walk along the esplanade, we would recommend turning left for a fresh juice at Muddy’s which is next to a big, leafy playground which would be great for young kids. We hope to return next year with our kids!Show More

Crystaxx

Extended Group · November 2025

1/10

We enjoyed the view and how close the hotel was to everything.We enjoyed the view and how close the hotel was to everything.

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Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Internet

Free wired internet

Internet access

Transport & Parking

Covered parking

Secured parking

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Fence around pool

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Mobile app for room service

Vegetarian menu options available

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Massage services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Billiards or pool table

Concerts/live shows

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Invoice provided

Reception hall

Outdoor Activities

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

24-hour security

Key card access

Additional Amenities

Wine release events

Bicycle-friendly property

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Crystalbrook Riley doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Crystalbrook Riley's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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8.6

3526 reviews

Sally

Family With Children · November 2025

8/10

Cruiser06713381612

Couples · November 2025

6/10

tokoroa_travellers

Couples · November 2025

10/10

Crystaxx

Extended Group · November 2025

1/10

We enjoyed the view and how close the hotel was to everything.We enjoyed the view and how close the hotel was to everything.

Crystalbrook Riley

Good

3526 reviews

Show More

Popular Amenities

Choose rooms

Apr 30th – May 1st 2026

1 Room, 2 Travellers

3526 reviews

Sally

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Cruiser06713381612

6/10

tokoroa_travellers

10/10

Crystaxx

1/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

3526 reviews

8/10

8/10