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Family · October 20252/10
We stayed at this hotel while traveling for our child’s sports tournament. Several other families from our city were also staying at the same hotel. Prior to our arrival, we were informed that there w...We stayed at this hotel while traveling for our child’s sports tournament. Several other families from our city were also staying at the same hotel. Prior to our arrival, we were informed that there would be complimentary storage for equipment, which seemed like a great convenience for teams.
However, upon arrival, we discovered that the “storage area” was actually located in the parkade. Equipment bags had to be stacked on top of one another, and there was no option for gear to dry out. Even more concerning, the fenced enclosure could easily be accessed by climbing over the top, making it neither secure nor practical. Given these conditions, we chose to keep our child’s equipment in our room.
After returning home, we were shocked to find an unexpected $500 charge on our credit card. This charge was never mentioned at check-in, check-out, or at any point during our stay. When we contacted the hotel, we were told the fee was for “deep cleaning” due to a policy prohibiting sports equipment in guest rooms, a policy that was never disclosed in any booking information or communication.
To make matters worse, the hotel charges only $100 for guests traveling with pets for any duration of stay, yet somehow justifies $500 for a piece of sports equipment. That comparison alone shows how unreasonable this fee is.
If, as a conservative estimate, 20 rooms (families from our group) were charged the same $500 fee, that’s an additional $10,000 the hotel collected after the fact. This feels like an outright money grab and an extremely disappointing way to treat guests.
After this experience, we will never stay at a Delta hotel again, and we will be advising others about this as well.Show More
