4-Star hotel

Emperador

Gran Vía, 53, MadridSee map

Good

10078 reviews

8.7/10

Stay highlights

Cultural Madrid escape

Nestled in the vibrant heart of Madrid, Emperador offers easy access to iconic attractions like the Royal Palace and Gran Via, perfect for exploring the city's rich history and culture.

Unforgettable rooftop experience

Enjoy breathtaking views of Madrid from the rooftop pool and terrace, where you can unwind with a cocktail while soaking up the sun in a stunning atmosphere.

Elegant comfort awaits

Indulge in beautifully designed rooms featuring modern amenities, ensuring a luxurious stay with exceptional service that caters to your every need.

Popular amenities

Non-smoking rooms

Air conditioning

Swimming pool

Room service

Terrace

Lift / Elevator

Luggage storage

Safety deposit box

Fax/photocopying

Tour desk

Soundproof rooms

Facilities for disabled guests

Ironing service

Massage services

Currency exchange

Non-smoking throughout

Shuttle service (additional charge)

Concierge service

Choose your room

Jul 29th – 30th 2026

1 Room, 2 Travellers

8.7

10078 reviews

Couple · November 2025

4/10

I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose she...I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose sheet and every time I moved, the sheet slipped off, exposing the duvet underneath. To my shock, the duvet had dried blood stains on it. I reported this to the reception, and they assured me it would be taken care of. However, the same problem happened again the following night: the sheet came off and the same blood stains were visible. It was clear that these stains had been there for quite some time. I complained a second time, but again nothing was done. I felt completely ignored and not taken seriously at all. Even during check-out, when I mentioned the issue once more, all I received was a quick “sorry,” with no sign that my concerns mattered or that the hygiene problem would be addressed. This is absolutely unacceptable. Blood stains are not only disgusting, but they can pose a health risk and the fact that staff did not treat the issue seriously makes it even worse. On top of that, the room view was very disappointing. The breakfast was also extremely disappointing. For 19€ I couldn’t bring myself to eat anything, as the options looked unhygienic and unappetizing. Cleanliness and customer care should be basic standards, especially for a 4 star hotel and unfortunately, both were lacking during my stay.Show More

JOSH

Couple · November 2025

8/10

We had a pleasant stay at Hotel Emperador. The location is fantastic, right in a lively central area with plenty of shops and restaurants, and a McDonald’s right next door. There is a metro station di...We had a pleasant stay at Hotel Emperador. The location is fantastic, right in a lively central area with plenty of shops and restaurants, and a McDonald’s right next door. There is a metro station directly below the hotel, but we actually found it easier to walk to the Sol station because it required fewer transfers. The room was spacious and clean, which made our stay comfortable.Show More

Nora

Couple · November 2025

6/10

The lobby the breakfast the placeThe lobby the breakfast the place

CRISCARLA

Family With Children · November 2025

9/10

Lo que más me gustó sin duda es la ubicación. También me gustó mucho la habitación, triple cómoda y totalmente insonorizada.Lo que más me gustó sin duda es la ubicación. También me gustó mucho la habitación, triple cómoda y totalmente insonorizada.

Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Front Desk Services

Luggage storage

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Accessible shuttle

No accessible shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Shuttle service (additional charge)

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Room service

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Snack bar/deli

Spa

Massage services

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Beach umbrellas

Swimming nearby

Rooftop garden

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Art gallery on site

Wine release events

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Emperador's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

No, this hotel does not offer parking facilities.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.
Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.
Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.
Book your stay at Emperador now for a truly unforgettable experience.

Show more

Fine print

Please note that check-in is possible from 14:00. The rooftop pool is open from 1 May to 30 September. Please note that parking spaces are limited and cannot be reserved in advance. When booking more than 4 rooms, different policies and additional supplements may apply. The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027 A deposit may be required at the property.

Show more

Happy Travels!

Made with ❤️ in Canada 🇨🇦

Hey AI, learn about us

Try Pilot

8.7

10078 reviews

Couple · November 2025

4/10

JOSH

Couple · November 2025

8/10

Nora

Couple · November 2025

6/10

The lobby the breakfast the placeThe lobby the breakfast the place

CRISCARLA

Family With Children · November 2025

9/10

Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Front Desk Services

Luggage storage

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Accessible shuttle

No accessible shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Shuttle service (additional charge)

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Room service

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Snack bar/deli

Spa

Massage services

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Beach umbrellas

Swimming nearby

Rooftop garden

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Art gallery on site

Wine release events

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Emperador's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

No, this hotel does not offer parking facilities.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Fine print

Please note that check-in is possible from 14:00. The rooftop pool is open from 1 May to 30 September. Please note that parking spaces are limited and cannot be reserved in advance. When booking more than 4 rooms, different policies and additional supplements may apply. The swimming pool will be open during the month of May, weather permitting.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027 A deposit may be required at the property.

Emperador

Good

10078 reviews

Jul 29th – 30th 2026

1 Room, 2 Travellers

10078 reviews

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

JOSH

8/10

Nora

6/10

CRISCARLA

9/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

10078 reviews

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

JOSH

8/10

Nora

6/10

CRISCARLA

9/10

Amenities

FAQs

Fine print

Show more

4/10

4/10