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Emperador

Gran Vía, 53, Madrid

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Good

9907 reviews

8.7/10

Luxurious Accommodation
Experience elegance and style in our rooms at Emperador. Enjoy free WiFi, flat-screen TV, and marble-floored bathrooms for your comfort and convenience.
Prime Location
Perfectly situated in the heart of Madrid, our hotel is a stone's throw away from Gran Vía, the Royal Palace, and Puerta del Sol. With nearby metro stations, exploring the vibrant city is a breeze.
Spectacular Rooftop Experience
Unwind at our seasonal rooftop swimming pool and terrace, offering breathtaking city views. Sip on cocktails while taking in the sights of the Royal Palace, Almudena Cathedral, and Gran Vía Avenue.
Book your stay at Emperador now for a truly unforgettable experience.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

8.7

9907 reviews

Couple · November 2025

4/10

I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose she...I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose sheet and every time I moved, the sheet slipped off, exposing the duvet underneath. To my shock, the duvet had dried blood stains on it. I reported this to the reception, and they assured me it would be taken care of. However, the same problem happened again the following night: the sheet came off and the same blood stains were visible. It was clear that these stains had been there for quite some time. I complained a second time, but again nothing was done. I felt completely ignored and not taken seriously at all. Even during check-out, when I mentioned the issue once more, all I received was a quick “sorry,” with no sign that my concerns mattered or that the hygiene problem would be addressed. This is absolutely unacceptable. Blood stains are not only disgusting, but they can pose a health risk and the fact that staff did not treat the issue seriously makes it even worse. On top of that, the room view was very disappointing. The breakfast was also extremely disappointing. For 19€ I couldn’t bring myself to eat anything, as the options looked unhygienic and unappetizing. Cleanliness and customer care should be basic standards, especially for a 4 star hotel and unfortunately, both were lacking during my stay.Show More

JOSH

Couple · November 2025

8/10

We had a pleasant stay at Hotel Emperador. The location is fantastic, right in a lively central area with plenty of shops and restaurants, and a McDonald’s right next door. There is a metro station di...We had a pleasant stay at Hotel Emperador. The location is fantastic, right in a lively central area with plenty of shops and restaurants, and a McDonald’s right next door. There is a metro station directly below the hotel, but we actually found it easier to walk to the Sol station because it required fewer transfers. The room was spacious and clean, which made our stay comfortable.Show More

Nora

Couple · November 2025

6/10

The lobby the breakfast the placeThe lobby the breakfast the place

CRISCARLA

Family With Children · November 2025

9/10

Lo que más me gustó sin duda es la ubicación. También me gustó mucho la habitación, triple cómoda y totalmente insonorizada.Lo que más me gustó sin duda es la ubicación. También me gustó mucho la habitación, triple cómoda y totalmente insonorizada.

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Front Desk Services

Luggage storage

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Accessible shuttle

No accessible shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Shuttle service (additional charge)

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Room service

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Snack bar/deli

Spa

Massage services

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Beach umbrellas

Swimming nearby

Rooftop garden

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Art gallery on site

Wine release events

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Emperador doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

Emperador's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

No, this hotel does not offer parking facilities.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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8.7

9907 reviews

Couple · November 2025

4/10

JOSH

Couple · November 2025

8/10

Nora

Couple · November 2025

6/10

The lobby the breakfast the placeThe lobby the breakfast the place

CRISCARLA

Family With Children · November 2025

Emperador

Good

9907 reviews

Show More

Popular Amenities

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

9907 reviews

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

JOSH

8/10

Nora

6/10

CRISCARLA

9/10

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Amenities

General

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Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

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Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Safety & Security

Additional Amenities

Show More

House rules

FAQ

9907 reviews

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

JOSH

8/10

Nora

4/10

4/10