SpeedyBrit
Family · November 20258/10
We recently stayed at the EVEN Hotel Times Square South and had a very pleasant experience overall. The rooms were clean, comfortable, and modern. Be aware, like many NYC hotels, the rooms are on the ...We recently stayed at the EVEN Hotel Times Square South and had a very pleasant experience overall. The rooms were clean, comfortable, and modern. Be aware, like many NYC hotels, the rooms are on the smaller side, and the two “queen” beds are really doubles, so my wife and I each ended up sleeping separately and each sharing a bed with one of our daughters. We booked an adjoining room for the rest of our stay, which worked perfectly but cost twice as much. Worth it though.
Although compact, the rooms are practical for a New York visit and thoughtfully designed for the small space (for instance you need to close the sliding bathroom door to access the closet). They even come with fitness equipment in the room, which we never used, haha!
What really stood out was the service. We had a few hiccups with the food and beverage experience early in our stay (despite Armando, the bartender, doing his best with limited stock), but once we shared our feedback, the team couldn’t have handled it better. Edward, the F&B Manager, and Nyeenya, the Front Desk Manager, both went above and beyond to make things right and ensure we left happy. It’s rare these days to see a team take ownership and respond so quickly and thoughtfully.
Edward even showed me a quote in his office that said, “The measure of a great restaurant isn’t how few mistakes you make, but how you handle them.” It’s clear he lives by that.
Honorable mentions also to the rest of the front desk team — Sheila, Jaszmine, and Jacqueline — who were consistently friendly and welcoming throughout our stay.
In the end, what could have been a disappointing experience turned into a memorable one because of the way the staff handled it. That kind of service says a lot about the people and culture at this hotel.
We’d definitely stay here again and appreciate how the team turned things around with genuine care and professionalism.Show More
