Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South - Image 1

Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South - Image 2

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4-Star hotel

Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South

338 West 36th Street, New YorkSee map

Good

8437 reviews

8.4/10

Stay highlights

Vibrant Times Square access

Nestled in the heart of Times Square, enjoy easy access to iconic attractions like Broadway, the Empire State Building, and world-class dining.

Elevated guest experiences

Experience impeccable service with a personal touch, from complimentary breakfast to friendly staff ready to assist with your every need.

Modern comfort amenities

Unwind in stylish rooms featuring plush bedding, spacious work areas, and a well-equipped fitness center for your convenience.

Popular amenities

Parking

Non-smoking rooms

Air conditioning

Pets allowed

Lift / Elevator

Luggage storage

Safety deposit box

Facilities for disabled guests

Non-smoking throughout

Concierge service

Outdoor furniture

Staff adhere to local safety protocols

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Cashless payment available

Fire extinguishers

Choose your room

Jul 19th – 20th 2026

1 Room, 2 Travellers

8.4

8437 reviews

josecnyc

Solo Travel · November 2025

8/10

I’ve stayed at this hotel several times, and there are reasons I keep coming back. The rooms are usually nice and clean—although this time I did find hair on the shower floor, it was quickly taken c...I’ve stayed at this hotel several times, and there are reasons I keep coming back. The rooms are usually nice and clean—although this time I did find hair on the shower floor, it was quickly taken care of by housekeeping. The location is another plus, being close to Penn Station and the subway makes a difference. The rooms are also surprisingly quiet, which is something I really appreciate, even though the surrounding area can get a bit crowded. However, this visit I want to focus on customer service, which was inconsistent. I arrived at 2 p.m. on Sunday Nov 23, 2025, hoping my Gold Elite status might help me with an early check-in ( I know, early check in it's a hit or miss ). Instead, I was met by a character with glasses and dreadlocks—his name tag said John G., "Manager". The interaction was disappointing. He took my driver’s license, looked at it, and handed it back without checking my reservation in his computer. He simply told me, “Check-in time is at 4 p.m.” I asked if he could at least pre-check me in so I could return later to pick up the keys. He replied, “No, I cannot do that because the room is not ready, and I can’t process the credit card when the room isn’t ready.” In all my experience as hotel stays, I’ve never heard that excuse. The interaction felt dismissive and not professional. I din't have any other choice than walk away feeling ignored and unwelcome. I don't know if he was going through a bad day or just simply he did't want to be there working. When I returned around 6 p.m., the experience was completely different. Eric R. greeted me and took excellent care of the check-in process. He has a such nice vibe and easily friendly. I mentioned I had done mobile check-in, and he courteously reviewed everything. He listened to my questions, verified my reservation, and provided professional, attentive service. He recognized my Gold Elite status and delivered the level of customer service I expect—exactly the opposite of what I experienced earlier with John G. "Manager". I was assigned room 2714, which was small but nice, with a great view.Show More

Patrycja

Extended Group · December 2025

3/10

Lokalizacja była doskonała, wielkość pokoju też w sam raz dla dwóch osób. Wygodne byly tez dlugie godziny śniadaniowe.Lokalizacja była doskonała, wielkość pokoju też w sam raz dla dwóch osób. Wygodne byly tez dlugie godziny śniadaniowe.

H6623QWlisaz

Family · December 2025

2/10

I wanted to love this hotel. It's in a great location and the staff was very friendly. The free breakfast was definitely a bonus since traveling with teenagers. Our room appeared to be clean and t...I wanted to love this hotel. It's in a great location and the staff was very friendly. The free breakfast was definitely a bonus since traveling with teenagers. Our room appeared to be clean and tidy.....until I went to bed. I was HORRIFIED to find my comforter was COVERED in mold! I immediately called the Front Desk and they sent someone up right away with a set of clean bed linens who handed them to me at the door. I asked him to please come inside and see what I was seeing. He was HORRIFIED! He then held up the "clean" comforter to the light and we discovered the same situation - moldy filling inside the comforter. He left and came back a short time later with a clean (looked brand new) comforter. The next morning, I stopped at the Front Desk to talk to the Manager. He was very nice and offered to change our room, which I declined at that point since I finally had clean bedding. They did give me some Marriott points and apologized but I suggested they change laundry services. I will never stay at this hotel ever again.Show More

Grégory

Extended Group · November 2025

10/10

La localisation, près de Times Square et d'une station métro. Très bien situé et pourtant très calme! Le personnel toujours à l'écoute. Les chambres sont petites mais c'est amplement suffisant car n...La localisation, près de Times Square et d'une station métro. Très bien situé et pourtant très calme! Le personnel toujours à l'écoute. Les chambres sont petites mais c'est amplement suffisant car nous n'y passons que très peu de temps (les journées à NY sont longues et les nuits courtes :-)). Tout était propre, les lits faits tous les jours. Le petit-déjeuner: beaucoup de choix!Show More

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Concierge service

Cashless payment available

Front desk (limited hours)

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Garage

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Restaurant & Bars

Food delivered to guest room

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Invoice provided

ATM/banking

Reception hall

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Face masks for guests available

24-hour security

Security alarm

Additional Amenities

Shopping on site

FAQs

Check-in starts at 04:00 PM, while you're expected to check out by 12:00 PM.

Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property Description

Prime Location in Hell's Kitchen
Situated in the heart of New York, Fairfield Inn & Suites by Marriott offers easy access to iconic landmarks like Times Square and Madison Square Garden.
Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a bar and a business centre for your convenience.
Convenience at Your Fingertips
With an on-site ATM and helpful tips from the friendly reception staff, your stay at Fairfield Inn & Suites by Marriott will be seamless and enjoyable.
Ready to experience the best of New York City? Book your stay at Fairfield Inn & Suites by Marriott now!

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Fine Print

The damage deposit is $50 per night $300 Maximum. To ensure your package is properly received, stored and delivered, please ensure all items sent to the hotel are addressed to the primary guest whose name is on the hotel reservation. All guest packages are charged a $10 package handling fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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Happy Travels!

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8.4

8437 reviews

josecnyc

Solo Travel · November 2025

8/10

Patrycja

Extended Group · December 2025

3/10

H6623QWlisaz

Family · December 2025

2/10

Grégory

Extended Group · November 2025

10/10

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Concierge service

Cashless payment available

Front desk (limited hours)

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Garage

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Restaurant & Bars

Food delivered to guest room

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Invoice provided

ATM/banking

Reception hall

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Face masks for guests available

24-hour security

Security alarm

Additional Amenities

Shopping on site

Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South

Good

8437 reviews

Jul 19th – 20th 2026

1 Room, 2 Travellers

8437 reviews

josecnyc

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Patrycja

3/10

H6623QWlisaz

2/10

Grégory

10/10

Amenities

FAQs

Property Description

Show more

Fine Print

Show more

8437 reviews

josecnyc

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Patrycja

3/10

H6623QWlisaz

2/10

Grégory

10/10

Amenities

FAQs

Fine Print

Show more

8/10

8/10