4-Star hotel

Fairmont Copley Plaza, Boston

138 Saint James Ave, Boston, Massachusetts, 02116, BostonSee map

Good

212 reviews

8.8/10

Stay highlights

Historic Back Bay charm

Nestled in the heart of Boston's Back Bay, Fairmont Copley Plaza is steps away from iconic landmarks like the Boston Public Library and Copley Square.

Unparalleled service experience

Experience exceptional service with a personal touch, from bespoke concierge assistance to luxurious in-room dining that caters to your every whim.

Elegant ballroom features

Boasting stunning ballrooms and event spaces, the hotel offers a perfect backdrop for weddings and gatherings, complete with exquisite catering options.

Popular amenities

Free WiFi

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Elevator

Fitness facilities

ATM/banking

Conference space

Golfing nearby

Bicycle rentals nearby

Kayaking nearby

Sailing nearby

Breakfast available (surcharge)

Health club

Safe-deposit box at front desk

Multilingual staff

Free use of nearby fitness center

Choose your room

Jul 29th – 30th 2026

1 Room, 2 Travellers

8.8

212 reviews

StHelensDan

Couples · September 2025

4/10

We’re here as part of a trip to America to celebrate our 25th wedding anniversary We’ve had Boston, and the Fairmont, on our list for a long time and have been looking forward to this element of our...We’re here as part of a trip to America to celebrate our 25th wedding anniversary We’ve had Boston, and the Fairmont, on our list for a long time and have been looking forward to this element of our stay It has been a truly underwhelming experience and I wouldn’t recommend anyone to stay here Let me start with the good things The hotel is a beautiful building in an great location The concierge team, Joe and Vicky, have been very welcoming and helpful to two Brits trying to make the most of our trip to Boston The team on the gold lounge welcome desk are lovely and friendly Cornelius who brought our bags to the room was very friendly and knowledgeable about the room Now let me share some of the more disappointing elements We emailed the hotel before our stay to ask a couple of specific questions and to let them know we are staying here for our silver wedding trip. We got no response or recognition of our anniversary on arrival or during our stay Our room is tiny, now this is on us for the room we’ve reserved, but it barely fits us and 2 large cases in. Given it’s in the gold club I presume this came with a decent room. Don’t fall for this. The shower pressure is poor and is an over bath shower, with a shower curtain. Eugh. Haven’t had a shower curtain in a hotel in 23 years. And there’s no shower caps provided. The hair drier doesn’t have a nozzle (so I look like a sheep - ladies you know) Room service trays are left outside rooms until 1030pm when there is a sweep to pick them up. So returning to our room after our evening meal is an unpleasant experience. Our room key failed so when I was getting it reissued I mentioned this to the lounge team and they just shrugged and said room service would do a sweep at 1030 (it was 10pm). I find it very poor that the process overrules guest feedback. Surely if a guest has noticed that a process needs to happen this should get a better reaction than ‘there is a scheduled remedy to this’ Similarly turndown service is at 6pm…surely this has a high likelihood of people being in the room getting ready for the evening and hence missing turndown. Ticking the box of turndown process but at a time that doesn’t work for guests is pointless. There is no recognition of hotel guests in the bar, just a ‘first come first served’. The Savoy in London (part of the Fairmont) always makes a fuss of hotel guests and makes getting them a table at the bar a priority The gold lounge service once you are in the lounge isn’t particularly good. You are left to find a table, left to find the food, it’s all a bit chaotic at breakfast. Unusually in these lounges you can’t get a mimosa as part of the breakfast. And you can’t get a coffee made for you. This is the 4th hotel we’ve stayed in during our stay in America and all the others have had someone making coffees and mimosa in the lounge at breakfast. We returned to the hotel last night to an alarm going off, and unintelligible tanoy announcements being made. As I couldn’t hear the tanoy announcements clearly I asked the door team what was happening ‘we don’t know’. I asked the front desk what was happening ‘we don’t know’. The lifts were still operating and being used for people to go up to their rooms. So, hang on, the alarms are going off, nobody knows what is going on but it’s OK for people to go up to their rooms. What? After about 10 minutes of the alarm going off the FD cleared the building as safe and the all clear was given. It was crazy that no one was managing guests. Having written this what I’ve realised is that process and infrastructure is what breaks the experience in this hotel and it’s the people who attempt to make the experience pleasant despite the processes and building limitations they have to work with We leave tomorrow but are back here for our final night in America before we fly home. Really not looking forward to it. Which is a shame.Show More

paullR6421SC

Couples · November 2025

10/10

My wife and I stayed at the Fairmont Copley Plaza for a weekend to celebrate our 40th anniversary. The hotel and the Oak Long Bar and Restaurant staff ensured that we had a fantastic stay. The hotel...My wife and I stayed at the Fairmont Copley Plaza for a weekend to celebrate our 40th anniversary. The hotel and the Oak Long Bar and Restaurant staff ensured that we had a fantastic stay. The hotel is beautiful and you really get to experience classical Boston architecture. The rooms are spacious with the one of the most comfortable beds we have ever slept on. We ate breakfast and lunch in the Oak Long Bar and Restaurant each day. The food is excellent and the service was outstanding. The manager Denise was attentive to our needs and was very knowledgeable about the best things to do nearby. The hotel staff was equally as helpful during our stay. Shout out to Diogo at the front desk and Joe (and Cori) the concierge who with Denise all contributed to making it a memorable 40th anniversary weekend.Show More

Jake68

None · November 2025

10/10

We had an amazing stay at the Fairmont Copley Plaza. This was our second time staying at the property - both times were fantastic. In our most recent stay we were on the Gold floor and really enjoyed ...We had an amazing stay at the Fairmont Copley Plaza. This was our second time staying at the property - both times were fantastic. In our most recent stay we were on the Gold floor and really enjoyed the lounge. All of the staff in the hotel is extraordinarily friendly and goes out of their way to make sure you are well taken care of. In the Gold lounge the staff also does an amazing job with the food and drinks. The rooms are spacious and very functional. My daughters especially enjoyed the premium shower products! The location can't be beat - very, very convenient to everything. I will be staying here on all future trips to Boston - assuming availability :). Show More

517avrilc

Family · November 2025

10/10

Wow wow wow. From the moment we walked through the doors. The Experience of staying at this beautiful hotel began. I and my two daughters stayed on the Gold Floor and to say we were treated like Fa...Wow wow wow. From the moment we walked through the doors. The Experience of staying at this beautiful hotel began. I and my two daughters stayed on the Gold Floor and to say we were treated like Family was brilliant so much so I have adopted Khadija ,Kevin ,Gilbert and all the other Gold staff. Our room was huge for the 3 of us the beds were so comfortable. Breakfast and the evening canopies were delicious and filling. An as for Princess Cori who was a little sweetheart. Thank you Joe for letting us have a cuddle. Hope she enjoyed her toy. I cannot recommend this beautiful hotel so much. Thank you for making us feel so welcome. God bless you all xShow More

Amenities

General

Smoke-free property

Guest education on local ecosystems and culture

Front Desk Services

Multilingual staff

Porter/bellhop

Express check-out

Wedding services

Tours/ticket assistance

Housekeeping on request

Express check-out

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Accessibility

Elevator

Assistive listening devices available

Braille or raised signage

Wheelchair-accessible public washroom

Wheelchair-accessible on-site restaurant

Handrails in stairways

Stair-free path to entrance

Internet

Free wired internet

Free WiFi

Transport & Parking

Covered parking

Pet-Friendly

Food and water bowls

hygiene

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities

Health club

Free use of nearby fitness center

Fitness facilities

Health club

Restaurant & Bars

Breakfast available (surcharge)

Vegetarian breakfast available

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Business & Work

ATM/banking

Conference space

Computer station

Ballroom

Banquet hall

Outdoor Activities

Bicycle rentals nearby

Kayaking nearby

Sailing nearby

Rooftop terrace

Segway rental/tour nearby

Locally-owned & organized tours & activities

Safety & Security

Safe-deposit box at front desk

Golfing

Golfing nearby

Additional Amenities

Eco-friendly cleaning products provided

LED light bulbs

Recycling

Showcase for local artists

Sustainability/community reinvestment (10% revenue or more)

Double-glazing on all windows

Energy-saving switches

At least 80% of all lighting comes from LEDs

Comprehensive food waste policy

Comprehensive recycling policy

No single-use plastic soda bottles

No single-use plastic stirrers

Biodegradable/compostable stirrers

No single-use plastic straws

No single-use plastic water bottles

Reusable cups only

Reusable tableware only

No single-use plastic straws

Comprehensive recycling policy

No single-use plastic stirrers

No single-use plastic water bottles

No single-use plastic soda bottles

Guest education on local ecosystems and culture

Sustainability/community reinvestment (10% revenue or more)

FAQs

Check-in starts at 04:00 PM, while you're expected to check out by 11:00 AM.

Fairmont Copley Plaza, Boston's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Need more than 8 rooms?

Property description

Luxurious Accommodations
With 383 air-conditioned rooms featuring premium bedding and designer toiletries, enjoy a comfortable stay at Fairmont Copley Plaza, Boston.
Exceptional Dining Experience
Indulge in American cuisine at OAK Long Bar + Kitchen, offering a unique alfresco dining option and a cozy bar/lounge for drinks.
Event Spaces and Business Amenities
Featuring 25,000 square feet of event space and a business center, this hotel is perfect for hosting conferences and events.
Plan your stay at Fairmont Copley Plaza, Boston for a luxurious experience in the heart of the city. Experience comfort, exquisite dining, and excellent event facilities all under one roof. Reserve now!

Show more

Fine print

This property caters to LGBTQ+ guests.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Show more

Happy Travels!

Made with ❤️ in Canada 🇨🇦

Hey AI, learn about us

Try Pilot

8.8

212 reviews

StHelensDan

Couples · September 2025

4/10

paullR6421SC

Couples · November 2025

10/10

Jake68

None · November 2025

10/10

517avrilc

Family · November 2025

10/10

Amenities

General

Smoke-free property

Guest education on local ecosystems and culture

Front Desk Services

Multilingual staff

Porter/bellhop

Express check-out

Wedding services

Tours/ticket assistance

Housekeeping on request

Express check-out

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Accessibility

Elevator

Assistive listening devices available

Braille or raised signage

Wheelchair-accessible public washroom

Wheelchair-accessible on-site restaurant

Handrails in stairways

Stair-free path to entrance

Internet

Free wired internet

Free WiFi

Transport & Parking

Covered parking

Pet-Friendly

Food and water bowls

hygiene

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities

Health club

Free use of nearby fitness center

Fitness facilities

Health club

Restaurant & Bars

Breakfast available (surcharge)

Vegetarian breakfast available

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Business & Work

ATM/banking

Conference space

Computer station

Ballroom

Banquet hall

Outdoor Activities

Bicycle rentals nearby

Kayaking nearby

Sailing nearby

Rooftop terrace

Segway rental/tour nearby

Locally-owned & organized tours & activities

Safety & Security

Safe-deposit box at front desk

Golfing

Golfing nearby

Additional Amenities

Eco-friendly cleaning products provided

LED light bulbs

Recycling

Showcase for local artists

Sustainability/community reinvestment (10% revenue or more)

Double-glazing on all windows

Energy-saving switches

At least 80% of all lighting comes from LEDs

Comprehensive food waste policy

Comprehensive recycling policy

No single-use plastic soda bottles

No single-use plastic stirrers

Biodegradable/compostable stirrers

No single-use plastic straws

No single-use plastic water bottles

Reusable cups only

Reusable tableware only

No single-use plastic straws

Comprehensive recycling policy

No single-use plastic stirrers

No single-use plastic water bottles

No single-use plastic soda bottles

Guest education on local ecosystems and culture

Sustainability/community reinvestment (10% revenue or more)

Fairmont Copley Plaza, Boston

Good

212 reviews

Jul 29th – 30th 2026

1 Room, 2 Travellers

212 reviews

StHelensDan

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

paullR6421SC

10/10

Jake68

10/10

517avrilc

10/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

212 reviews

StHelensDan

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

paullR6421SC

10/10

Jake68

10/10

517avrilc

10/10

Amenities

FAQs

Fine print

Show more

4/10

4/10