OntarioTraveler9
Family · August 20256/10
With the reputation of the Four Seasons particularly on attention to details, and the money we have to pay for one-night stay, and for the food and beverage, I am disappointed with our stay.
When we ...With the reputation of the Four Seasons particularly on attention to details, and the money we have to pay for one-night stay, and for the food and beverage, I am disappointed with our stay.
When we arrived at 1pm, understandably our room was not ready. But when we came back at check in time of 3pm, our room was still not ready. I would expect the front desk would advise the housekeeping that the guests had arrived at 1pm and asked them to rush the room to have it ready at least on time.
I noticed two dirty spots on the carpet. I mentioned that to the bellman who delivered our luggage, and he told me that he would inform the responsible department(s). Nothing was done through our stay. Although the bellman was kind enough to follow up with me to advise me that our concerns had been passed on and will be rectified.
I also noticed that despite the fact that the reservation was made for three people, only two sets of linen were in the bathroom. I have to ask for extra set of linen. The tissue box in the bathroom was almost empty, and there was no spare box available.
The toilet paper had only 1 ply and not soft enough to our liking.
I found that both the gym and the pool were in an untidy manner when I first visited. They were nice and clean the next morning when I visited again.
When I ordered room service for dinner, the food presentation was very underwhelming, With Cavatelli Braised Beef, in my opinion the pasta was undercooked. The side dish of Grilled Broccolini has a burnt taste, but otherwise very bland. The waiter put the food tray on one of the beds, which I found it not very acceptable.
The next morning, we had breakfast at the restaurant. I found the presentation of the food underwhelming. But worst is that my salmon benedict was at best warm, not hot.
On the positive side, all the staff were professional and friendly, and tried to be helpful. The room was great and clean except the dirty spots that I mentioned above.
I put down the similar comments to the hotel since my return home about 5 days ago, and I have not received any response, not even an acknowledgement.Show More
