stephanegF1263YT
Family · November 20252/10
⭐☆☆☆☆ Extremely Disappointing Experience – Poor Service and Unprofessional Staff
We stayed at Hôtel Plaza Québec on November 10, 2025, with three adults and one 8-year-old, celebrating my son’s 34th ...⭐☆☆☆☆ Extremely Disappointing Experience – Poor Service and Unprofessional Staff
We stayed at Hôtel Plaza Québec on November 10, 2025, with three adults and one 8-year-old, celebrating my son’s 34th birthday and checking the venue for a potential Christmas party. From the start, our experience was frustrating.
We arrived at the restaurant to hear a live group playing in the “Jardin” section. We asked to sit nearby but were told it wasn’t possible and were seated near the door instead. Our drinks arrived quickly, but our meals were extremely delayed. Despite repeated requests and offering to bring the meals ourselves outside to enjoy the group, the meals for adults took almost an hour and a half to arrive. My daughter, thankfully, received her meal first.
The situation escalated unnecessarily. The Maître D accused me of trying to leave without paying and called over a SECURITY OFFICER, all in front of my family and other guests. I had given our room number (113) 3-4 times and tried to cooperate fully, yet the staff’s behaviour was stressful, humiliating, and completely unprofessional. Other guests came to us to validate that the Hotel Staff was out of line.
After the event, I reached out twice by email and once by phone, and received no response whatsoever. Other hotel guests even told us that the staff had acted inappropriately.
What should have been a joyful birthday celebration and venue visit turned into a long, stressful ordeal. The poor service, long delays, and unprofessional conduct make it impossible for me to recommend Hôtel Plaza Québec.Show More
