HaloMJC
Couples · September 202510/10
Another wonderful stay at The Hazelton ended today!
One of our very favourite hotels that we’ve had the pleasure of staying at, and it was wonderful to see some familiar faces and some ‘new to us’ f...Another wonderful stay at The Hazelton ended today!
One of our very favourite hotels that we’ve had the pleasure of staying at, and it was wonderful to see some familiar faces and some ‘new to us’ faces too.
The Hazelton team is exceptional - always friendly, thoughtful, polite, kind and aim to make you feel at home and comfortable. I don’t like to name names because literally every single team member we encountered was excellent and we didn’t get everyone’s name. That said, we did, perhaps, have more interactions with Kateryna, Robert and the sweetest Tugee ! - truly, though, all staff we encountered are thoughtful, considerate and exceptional. From the moment you pull up, as the valet / bellhop / reception service teams all welcome and help get you settled … to the operator, hospitality and room services teams. It is the same consistent experience throughout your stay right to the moment you depart.
We loved our stay - and our room - which was perfect and comfortable. We very much appreciated the care and attention to detail on our room preferences (also includes health related requests and dietary restrictions). I dread travelling as it has become extra complicated by such factors, but the Hazelton team makes it all feel more manageable. Also, not sure if I missed it last time, but it was nice / appreciated to see the addition of a chia breakfast parfait on the menu!
My husband always enjoys the well-kept pool / steam room area! The only thing that might improve it - is if the hours were longer / later. If we get in past 11:30 some evenings, he would love to avail of it later.
I love that you don’t use the giant shampoo / conditioner bottles. I find those to be unsanitary and appreciate the personal ones - it’s one less thing I have to pack. It’s the little touches that make a big difference.
Constructively, I think the bath tissue rolls and kleenex could stand to be upgraded for this class of hotel. Also, while I appreciate the hotel brand scent…other hotels, like FS, have it scenting the spa area etc but I don’t notice it on the floors. It is a lovely scent for most, I’m sure, but not great for allergy sufferers. Myself, I have to stay far away and make a mad dash for the elevator. :)
We love this hotel for its service team, care and consideration of needs and preferences, hotel and suite cleanliness, respect for privacy, and it is located in a nice area.
The Hazelton knows how to balance making guests feel warm and welcomed while respecting guest privacy and preferences during their stay. We look forward to returning!
Thank you very much,
J & KShow More
