10/10 Awesome hotel, spacious rooms with most comfortable beds, close to Paddington tube and GWR stationGreat hotel,1 minute from Paddington tube station, and a direct indoor access to Paddington GWR. We were a party of 5, (parents x 2 and 3 adult kids) and the hotel was perfect for us. We had a king bed room with rollaway, and adjoining queen bed room. Rooms were large, decorated perfectly, and beds were extraordinarily comfortable. Black out curtains made catching up on lost sleep attainable. Breakfast was amazing. So many options, we were spoilt for choice. And although the barista did not officially start until 0730, (Auto coffee machine x 2 were available) they were very accomodating with our desired fresh caffeine needs. Of particular stand out was Nema. She greeted us each morning with her beautiful smile and always some conversation about our day and teaching us a new arabic word, as we trying to master the language. She was a delight. We will definitely be back to enjoy this grand hotel's reliable comfort and service, and their highly trained staff who value service and hospitality, and demonstrate this repeatedly at every interaction.
AmandaApr 10, 2025
5/10 Great location but disappointing.The location of this hotel was perfect for us, coming off a long flight from Australia and the Heathrow Express one afternoon and heading out to Cornwall the next morning by train from Paddington.
The reception staff member was also wonderful, warm and welcoming and helpful.
ElizabethApr 24, 2025
9/10 SuperbIn central very good staff,
Specially reception team, all professional , polite & helpful . They genuinely tried to assist, which I appreciated.
A special shoutout to Nazila, who works in the restaurant—she was an absolute star. Her professionalism and expertise in customer service truly stood out. She made a business lunch I had with clients feel extra special and seamless. That level of care makes a big difference, and she deserves recognition.
BijanApr 2, 2025
4/10 Very underwhelmedStayed here along with 5 female colleagues, on check in I went first and didn’t have my id asked for, however all of the females had their id checked, this felt wrong, mentioned this on check out and advised it would be looked at. We did question it on check in but didn’t get an answer, the ladies obviously felt very uncomfortable.
Now onto my room - I was allocated room 211, got hardly any sleep due to the noise of the fans outside of the room. Was very disappointed given the price that my company had paid for the room.
Breakfast was ok but some of the buffet food was cold (beans and eggs) how can this be gotten so wrong?
All in all a poor stay and very disappointing.
Steveyd76Mar 11, 2025
4/10 Lobby facilities very poorBrought my daughter and 12 week old granddaughter in for lunch. First problem, no ramp access for the pushchair. Second problem, no baby changing facilities. I was told there were none, but the washroom on the first floor had more space?! Ground floor washrooms are two small cubicles halfway along a long corridor of meeting rooms, how does that work? We ordered three light bites to share in the lobby cafe. These took 45 minutes to arrive, although nothing fancy, and the portions were extremely mean for the price. Waiting staff were pleasant, but seemed powerless to make anything happen. Not impressed.
OinFeb 24, 2025
8/10 Great for travellersFantastic location for those coming from heathrow airport. Loved how it's a historic hotel.
We were upgraded to a tower room, much appreciated as my husband was able to get some work done in the adjacent "office" area.
Really?The only thing we had to complain about was the temperature. Seems like the ring never got cooler even though we adjusted it down right away. We had breakfast included in our room rate, which is great but it was so hot in the breakfast room we couldn't fully enjoy it.
194krissMar 15, 2025
5/10 Bumpy start, good recovery from the team on duty.I had booked the balcony room as I knew I’d be tired from my trip and would enjoy the sunset and morning tea outside. Unfortunately this didn’t happen as the door on the balcony didn’t lock properly so I felt it was not safe; the gate to the next balcony was just blowing back and forth; the draft coming through my doors was too much and the room was very cold.
So I was moved to a wonderful suite which I was grateful for.
MichaelaMar 31, 2025
10/10 A convenient and comfortable option for visitors wanting to use the rail and various underground options in London. TheVery convenient to a major rail station for transport to both Heathrow and the Southeast. The staff were great. Food was expensive but tasty. I was frankly surprised at how pleased I was.
MarkApr 20, 2025
3/10 No biscuits, and I have asked for a refrigerator andyou are get one.Also you are always makingt ou
MarieApr 16, 2025
10/10 Amazing stay with impressive top notch service!The service service service!!! You can find nice facilities everywhere but the service here really really sets you apart. I've been many places and this is top level! Thank you everyone!
LindaApr 22, 2025
10/10 Excellent location. Great size rooms. Will definitely return another timeGreat location and really easy when travelling in and out of Paddington Station. The hotel was clean and spacious and the staff were very friendly yet professional. Thank you
RachaelApr 7, 2025
9/10 Excellent. We stay there everytime we are in London.Location is best in London for business and convenience.
DanApr 16, 2025
7/10 Clean rooms convenient for train travelLocation here is key if you’re heading anywhere from Paddington. Very convenient for travel. Room was basic but served its purpose.
KimApr 11, 2025
9/10 We only stayed one night, but would definitely stay here again.The staff were helpful and friendly, the room was first class and location was excellent.
PaulineApr 9, 2025
10/10 ExceptionalI highly recommend the Hilton Paddington hotel. The staff are very nice and helpful, and the location is very close to the train station.
AadilApr 6, 2025
9/10 Very pleasant stayClean large room
Helpful efficient staff
Excellent breakfast
Convenient for rail and tube
AnitaApr 22, 2025
9/10 SuperbNext to station
Lovely breakfast
Friendly helpful staff
HelenApr 6, 2025
8/10 Great treat for my god daughterThe booking was a gift for my god daughter and she appeared to be delighted
EnzoApr 14, 2025
3/10 PoorJust the location
EmekaApr 19, 2025
10/10 Happy with the stayClean, comfortable, polite staff, and situated in a great location
HendriksenApr 11, 2025
10/10 Will recommendLocation
AmandaApr 19, 2025
9/10 Very comfortable and convenient.Very good. !
VetoApr 11, 2025
8/10 Very goodExcellent selection
AlisonApr 23, 2025
9/10 Nice stay in LondonNice staff and big rooms
Lca1969Apr 6, 2025
8/10 GreatExcellent location , great staff
SultanApr 13, 2025
7/10 GoodLocation
KristenApr 22, 2025
10/10 Exceptional
MalcolmApr 20, 2025
10/10 Exceptional
HalukApr 17, 2025
10/10 Exceptional
StacieApr 16, 2025
5/10 Passable
DeangelaApr 18, 2025
9/10 Superb
UchennaApr 18, 2025
2/10 Hilton London Paddington…never againBeen back to Hilton after being robbed there 7yrs back. Had to stopover as was the best option to go to LHR through the Heathrow Express.
Such a disappointment. The rooms are old. The bathroom needs a complete makeover. Mould. Climate control was faulty.
My wife and I promised to never come by again. At first we thought of Mercure, guess we should have followed same.
A one night stay @ £160-170! Such a rip-off
TheBraveTravellerFeb 14, 2025
5/10 Desapointing stayIt was okay. The reception staff was great except a morning manager who I had asked for a receipt and she told me that Booking would send a receipt. The breakfast had a great variety but during 2 days coffee machines had issues and there was no solution. If we turned the heating in the room, we could hear the underground, pls note we were on the 5th floor. To be frank, nothing special..
CarlosMar 31, 2025
4/10 We were cold and sick in the hotel for three days.The breakfast was sufficient and good.
IgtekinMar 17, 2025
6/10 It was just a stop over for onward to travel. Room was nice bathroom was bit basic.Room for was comfortable.
LeannApr 2, 2025
10/10 Amazing hotel and really nice staff!Very beautiful hotel and nice rooms. Everything was great from the start! Breakfast was wonderful. Wanted to thank to Mackenzie and his manager they were attentive and welcoming! We will definitely come back! And thank you Lucas from reception!
WafaworleyFeb 22, 2025
6/10 Great staff, good location, hotel requires investment. Facilities limitedStaff and location
KillianMar 14, 2025
10/10 Amazing location & beautiful hotelWonderful location and staff. Breakfast buffet great. Enjoyed drinks in lounge and lunch also (best steak sandwich ever). Will choose this location again. Perfect!
SunnyvcaMar 14, 2025
9/10 Excellent location and clean room with nice amenities.Can’t beat the location - steps away from Paddington station
DerrickMar 24, 2025
9/10 SuperbStaff were excellent and really friendly
The buffet breakfast was tasty and great value for money
Room was spacious and comfortable
HadleighMar 20, 2025
6/10 Pleasant
PascalMar 19, 2025
9/10 Always a great stay and perfect location.Location and size of rooms
TrishMar 28, 2025
4/10 DisappointingClose to train station
ZuliyatMar 27, 2025
8/10 It was nice to stay there for the nightLocation close to the station and surrounding area was full of restaurants pubs.
QahtanMar 14, 2025
8/10 most convienient place in townbed, room terrace all great
CarolMar 21, 2025
10/10 Great LocationQuick Check-In and Check-Out, room is clean, Helpful Staff
TomokoMar 12, 2025
7/10 Does the job and nothing elseNext to Paddington Station .
PeterMar 15, 2025
10/10 Great location. Nice rooms lovely staffLocation could not be better for the airport and Paddington
DavidMar 13, 2025
9/10 SuperbEverything is perfect, except the bar staff.
RenMar 25, 2025
6/10 Pleasant
RussellApr 4, 2025
8/10 Very goodLocation - new style room. Staff friendly.
TrishMar 29, 2025
7/10 Enjoyable, location was suitable for needsx
LiamApr 1, 2025
8/10 comfortable, convenient.early check in
PeterMar 17, 2025
8/10 Overall it was pretty goodLocation
SamiraApr 4, 2025
4/10 Disappointing
CassandraMar 31, 2025
10/10 Exceptional
RobApr 13, 2025
10/10 Exceptional
YounggiApr 11, 2025
10/10 Exceptional
DawnApr 9, 2025
10/10 Exceptional
SajaApr 8, 2025
10/10 Exceptional
RobApr 8, 2025
10/10 Exceptional
SimonApr 7, 2025
10/10 Exceptional
MohamedApr 1, 2025
10/10 Exceptional
HelenMar 30, 2025
10/10 Exceptional
EdouardMar 28, 2025
10/10 Exceptional
BregittaMar 25, 2025
10/10 Exceptional
MariaMar 22, 2025
10/10 Exceptional
VenillaMar 20, 2025
10/10 Exceptional
LimorMar 20, 2025
10/10 Exceptional
MichaelMar 20, 2025
10/10 Exceptional
MartinMar 17, 2025
10/10 Exceptional
RoryMar 16, 2025
8/10 Very good
ChrisApr 20, 2025
8/10 Very good
LesleyApr 19, 2025
8/10 Very good
RoopaApr 13, 2025
8/10 Very good
MariaApr 12, 2025
8/10 Very good
MichaelApr 10, 2025
8/10 Very good
ImranApr 6, 2025
8/10 Very good
ManalApr 1, 2025
8/10 Very good
MariaMar 30, 2025
8/10 Very good
TerenceMar 23, 2025
8/10 Very good
JamieMar 21, 2025
8/10 Very good
CarinaMar 21, 2025
8/10 Very good
YukoMar 16, 2025
8/10 Very good
SallyMar 15, 2025
5/10 Passable
AyanApr 1, 2025
6/10 Pleasant
MargaretMar 12, 2025
9/10 Superb
EmilyApr 13, 2025
9/10 Superb
TamkeenApr 12, 2025
9/10 Superb
TamkeenApr 12, 2025
9/10 Superb
AliciaApr 9, 2025
9/10 Superb
HafizApr 5, 2025
9/10 Superb
MariaApr 4, 2025
9/10 Superb
AnnaMar 22, 2025
9/10 Superb
PaulMar 22, 2025
7/10 Good
SovicApr 15, 2025
7/10 Good
MichaelApr 15, 2025
7/10 Good
DoloresMar 31, 2025
7/10 Good
WatsonMar 18, 2025
7/10 Good
KristineMar 16, 2025