6/10 No Loyalty recognition and cramped like a Walmart Cafeteria. Avoid !My goodness. I loved it when a receptionist berated me, HH LTD that the best thing to get a suite would be paying for one. So much for Diamond and Loyalty recognition. Hardly anyone speaks anything but Japanese, okay I speak Japanese mediocre but at least could make me feel more at home. The hotel is one of the ugliest Hiltons I hebe ever been to in about 1400 HH nights. Your loyalty recognition is at virtually zero. The late checkout was at 1 pm. It was packed with these tiresome and noisy nouveaux riches Neanderthal hordes from the PRC. Out of my 8 days of my planned stay I cancelled 6. Terrible feeling for a HH Top member.
I changed to the Ritz Carlton where I was treated like royalty without even holding status with them. Thanks Hiรถton Osaka, you are the overcharging and delivering nothing for the money.
DRLuxuryJan 27, 2025
10/10 A memorable stay at the Osaka Hilton !A wonderful Hotel in an excellent location and in very close proximity to Osaka Station.
Rooms are specious and very well kept, with all needed amenities provided.
There is a variety of F&B options provided within the hotel, from an authentic Japanese Restaurant to a Fine Dining Room, (Central), to an All-Day Dining Restaurant, as well as a wonderful Lobby Lounge.
Not to forget, the outstanding Executive Lounge offerings, which are highly recommended.
It would not be correct to single out one of the many outstanding and excellent Team Members, but the service overall was delightful and very efficient.
In addition to this, it is highly recommended, and we had the pleasure to visit the amazing Conrad Osaka, which is only a short walk away.
heinrichgrafeMar 18, 2025
5/10 Disappointing for a Hilton brand.Happy our rooms were close to each other like i requested. Size of the room was comfortable. Location of hotel was great and convenient.
KmMar 30, 2025
8/10 Good Hotel in a Central LocationReally big hotel. More suited for business-people to go but I enjoyed the vibes and interaction with the staff. The bar is a great hangout spot on the ground floor and the the gym is well equipped. If you like cold plunges, they have that too. There is a great teppanyaki restaurant but did not get to try it as they were full.
glassofwifiMar 12, 2025
10/10 Service was 1st ClassSuch a wonderful hotel and staff. We decided to say an additional 2 days to enjoy the hotel and city and surrounding offerings. Thanks to Robert Abe and Michino Hotel Manager and their staff for a fantastic stay and experience. From Daniel and Irene
DanielApr 1, 2025
6/10 Not to standard expectedLocation,
WilliamMar 16, 2025
9/10 Central Osaka stayNice hotel. Very close to the central station (not the Shinkansen station). Good cafe bar downstairs.
AndrewApr 14, 2025
7/10 It was good, pillows were uncomfortableThey were accommodating, maybe expecting a more for the price of stay at the hotel
CatinaApr 12, 2025
7/10 Wish we stayed longer in Osaka and shorter in Kyoto.Close to Osaka train station for shopping and travel around Osaka.
AdrianApr 9, 2025
9/10 very nice stay. reccomend that hotel.location near train station
AnnaMar 16, 2025
6/10 Pleasantway too pricy for a night, hotel's rooms are quite old furnushing.
JsmichelleApr 5, 2025
10/10 Excellent service, great location, spacious roomGreat location
SandraMar 17, 2025
10/10 ExceptionalView from my room - 34 level.
TomaszMar 14, 2025
10/10 Exceptional
ChenApr 20, 2025
10/10 Exceptional
ChenApr 16, 2025
10/10 Exceptional
JonalynApr 14, 2025
10/10 Exceptional
DanielApr 1, 2025
10/10 Fantastic experience at Hilton OsakaNice view and overlooking the city
Proximity to train station
Japanese style bathroom
Good breakfast
ChristianJan 15, 2025
10/10 Excellent hotel would stay againGood location, friendly staff, nice room, good iron
OliverJan 13, 2025
7/10 Goodlocation
AmyJan 7, 2025
10/10 Exceptional
JonasMar 5, 2025
10/10 Exceptional
KiMar 4, 2025
8/10 Very good
HanaaApr 11, 2025
8/10 Very good
EmilyMar 25, 2025
5/10 Passable
BenApr 16, 2025
9/10 Superb
HanaaApr 18, 2025
9/10 Superb
HamedApr 18, 2025
9/10 overall good. especially breakfast and location.location was excellence. room very comfort and quiet. breakfast very good with western and Japanese style, food very delicious.
WaiFeb 6, 2025
10/10 Fabulous location, beautiful hotelLocated 5 min walk to Osaka station. Staff were exceptional
LaceyFeb 4, 2025
9/10 Superb
VivianMar 28, 2025
8/10 Good location, reasonable choice. But could be betterWent with my wife for 5 days. This is our first time to Osaka as a sightseeing and shopping trip. So not expecting much from the hotel hardware. Location is the key. Which this hotel delivers
Good things: good location. Airport bus is just across the road. Good to go to/ from airport with all the luggageโs while not familiar with city. Walkable to Osaka station, Umeda, East/ West Umeda etc. we can go to most of our location via train/ subway without much walking. There is even an express train from Osaka to Kyoto (30min, JPY580) allow us a day trip to see Kyoto red leaves. Breakfast is great, the egg and omelette is perfect. LV/ Hermes etc all within 3 minutes, if this is something you aim for. Room is very large in Japan standard. Quiet and cannot hear track/ train noise which is an issue for some hotels in the area.
Bad things: itโs an old hotel, so interior is old fashioned. And worn down. You feel this first thing walking into the lobby. The corridor lighting is like that of an American horror movie. Wall is thin so can hear people speaking next room/ in corridor. Gym is very small. Price is only justified because of the location. So called king size bed is just two single bed mattress combined with a gap in between. So me and my wife ended up slept in two separate bed instead for better sleep
Conclusion: good location, service standard as expected by Hilton Group. Price is not cheap due to location premium. But location is indeed convenient. Good for first time to Osaka/ Japan traveller.
Would I stay again? If you are familiar with Japan rail system. Donโt really need to stay in Umeda
For me. Next time I will stay somewhere cheaper and further away with easy rail access instead. As I mention. Osaka to Kyoto is only 30min rail, with JPY580 cost only
melvinw386Dec 14, 2024
10/10 Exceptionalgorgeous hotel, located across the street from the Osaka Train Station and Metro lines in the heart of Umeda
ManuelDec 26, 2024
10/10 ExceptionalVery spacious rooms and close to the metro station. The staff were very helpful and respectful.
SaraDec 18, 2024
10/10 Exceptional
HweeFeb 2, 2025
10/10 Exceptional
NevilleJan 31, 2025
10/10 Exceptional
HussainJan 27, 2025
10/10 Exceptional
RubyJan 10, 2025
10/10 Exceptional
MardinaJan 6, 2025
10/10 Exceptional
RoyDec 22, 2024
8/10 Very good
BurashiiiidFeb 10, 2025
9/10 Superb
RonaldFeb 11, 2025
7/10 Met my expectations for my short stay in Umeda.Location was excellent. Conveniently located beside large departmental stores. Super helpful staff who spoke good English.
MabelOct 25, 2024
10/10 Hotel in the Middle of CityGreat hotel that is in the middle of everything - very easy to get the train or walk around the city! Very friendly staff and a lovely welcome to the hotel. Rooms were great - very clean, comfortable and modern. Lots of food options. We were driving on our trip and the parking was very easy at the hotel.
KCrC2011Nov 18, 2024
9/10 Comfortable stay in OsakaThe hotel is located close to Osaka Station. The rooms are spacious and have good facilities. The hotel staff is courteous and helpful. Mr. Don is very helpful. The food quality of breakfast was good. The property is centrally located and makes commuting easy.
ShashankNov 30, 2024
9/10 Great location and beautiful room.The room was beautiful and included Japanese style shutters. The bathroom was very beautiful. The location was great and the staff were amazing.
VeronicaNov 10, 2024
10/10 The Hilton Osaka is an excellent choice for your stay in Osaka.Location and customer service.
RobertDec 7, 2024
8/10 Very good
JinyiJan 6, 2025
8/10 Very good
YinDec 23, 2024
6/10 Pleasant
ChowDec 24, 2024
9/10 Superb
AhmadJan 16, 2025
9/10 Superb
TimothyDec 29, 2024
9/10 Superb
WaiDec 14, 2024
6/10 Nice but Expensive.Well located. Modern.
RossAug 17, 2024
10/10 Excellent location to all departmental stores and transit systems to reach recommended tourist spotsLocation central , easy walk to Daimaru and other departmental stores , easy access to stations . Breakfast selections very good and caters for most people
StevenSep 7, 2024
8/10 Friendly staff and good location. Though the facility is a bit old.Convenient location
YukOct 30, 2024
7/10 Decent.Location
NatalieDec 11, 2024
10/10 ExceptionalVery nice hotel. Excellent location and spacious room. Friendly staff. Very nice cafe (MyPlace cafe) in the ground floor. Excellent concierge services and team.
MohammadOct 11, 2024
10/10 ExceptionalVery nice hotel. Excellent location and spacious room. Friendly staff. Very nice cafe (MyPlace cafe) in the ground floor. Excellent concierge services and team.
MohammadOct 11, 2024
10/10 ExceptionalFantastic area to stay in and the room was very comfortable and clean!
ViktoriaOct 11, 2024
10/10 ExceptionalGood clean room with friendly staff.
GordonNov 30, 2024
8/10 No issues, the stay was very good.Helpful staff, nice environment.
LawrenceOct 19, 2024
8/10 Was very satisfyingItโs location
IqbalNov 11, 2024
10/10 Perfect day & rested nightAmplio, acogedor, limpio
JuanNov 16, 2024
9/10 SuperbGot upgrade to high floor room
MeiNov 19, 2024
8/10 Very goodPerfect Location
GalaxyOct 19, 2024
9/10 SuperbGreat location. Helpful staff.
Philip33wongDec 11, 2024
8/10 Overall is good, however, the price is a little expensive.The hotel location is very convenient, however, you should find the right direction under street access.
ChinyuSep 20, 2024
5/10 Nice hotel but absolutely not worth the priceOpportunity to try Japanese suite
LouSep 13, 2024
9/10 SuperbLocation Super! Services and room nice.
MariaOct 8, 2024
8/10 Very goodLocation
GalaxyOct 19, 2024
8/10 Very goodLocation
GalaxyOct 19, 2024
10/10 Short stayLocation
LateefaNov 4, 2024
10/10 Exceptional
AliNov 19, 2024
9/10 Happy to be hereCentral, convenient
AndrewAug 31, 2024
8/10 Very good
Abdulla75Oct 27, 2024
9/10 Superb
ChienDec 11, 2024
10/10 Exceptional
ChumaSep 30, 2024
7/10 Comfortable - but not up to Hilton Standard. Likely to stay elsewhere next trip.
StephenJul 12, 2024
3/10 Disappointed with the standard of the hotel. It was ooor value for money.
StephenJul 10, 2024
10/10 Exceptional
AbdullahAug 21, 2024
8/10 Very good
LimOct 7, 2024
9/10 Superb
GideonDec 2, 2024
10/10 Exceptional
AbdulazizSep 22, 2024
7/10 GoodLocation of the hotel was perfect, right opposite train station and connected well with all the trains. Even subway:
ShivaniJul 11, 2024
8/10 Good place to stay and very close to public transportExcellent service the housekeeping staff are amazing
MaryJul 14, 2024
7/10 Wonderful stay.Everything went well
WeiJul 16, 2024
10/10 Exceptional
MatthewAug 22, 2024
10/10 Exceptional
LeeannAug 16, 2024
8/10 Very good
PasamanSep 29, 2024
8/10 Very good
GordonSep 26, 2024
8/10 Very good
LingyanSep 22, 2024
10/10 ExceptionalAll great.
LkJul 18, 2024
8/10 Very good
SamphearSep 11, 2024
9/10 Superb
PaulNov 1, 2024
8/10 Perfect location!Nice location
HyukJul 21, 2024
9/10 Superblocation
WanlongJul 18, 2024
4/10 Disappointing
VijayJul 9, 2024
9/10 Superb
DavidAug 2, 2024