Hotel Indigo El Paso Downtown by IHG - Image 1

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Hotel Indigo El Paso Downtown by IHG

Name: Hotel Indigo El Paso Downtown by IHG
Address: 325 North Kansas Street, El Paso, United States, 325 North Kansas Street, El Paso
Rating: 8.5

325 North Kansas Street, El Paso

See Map

Good

478 reviews

8.5/10

Modern Comfort and Convenience
Hotel Indigo El Paso Downtown, an IHG Hotel, offers a contemporary stay just steps away from El Paso Museum of Art. Guests can enjoy air-conditioned rooms with free WiFi, a fitness centre, and private parking. Each room features a flat-screen TV and a private bathroom.
Business and Leisure Amenities
The hotel provides a business centre for corporate guests and a snack bar for relaxation. With a terrace, restaurant, and bar on-site, there are plenty of options for dining and unwinding after a busy day of exploring the nearby attractions.
Prime Location
Conveniently located near Ciudad Juarez Cathedral and Benito Juarez Olympic Stadium, Hotel Indigo El Paso Downtown is the perfect choice for travelers looking to experience the vibrant culture of El Paso. Book your stay now for a memorable experience.

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Popular Amenities

Air conditioning

Choose rooms

May 8th – 9th 2026

1 Room, 2 Travellers

8.5

478 reviews

leon the road

Couple · October 2025

8/10

The funny thing is, quite a few things went wrong during our stay. But thanks to the help of William, Tiffany, Dave, and Diego, among others, we got a great room where everything worked perfectly. Th...The funny thing is, quite a few things went wrong during our stay. But thanks to the help of William, Tiffany, Dave, and Diego, among others, we got a great room where everything worked perfectly. Thanks in part to them, we had a wonderful time in the vibrant city of El Paso and booked an extra night.Show More

Francisco

Couple · December 2025

4/10

LocationLocation

newjerseyfamily

Family · August 2025

10/10

From the moment we arrived until we departed we were treated like celebrity guests. Never have I seen such attention and care given to guests before, and we’ve stayed in all kinds of places. The entr...From the moment we arrived until we departed we were treated like celebrity guests. Never have I seen such attention and care given to guests before, and we’ve stayed in all kinds of places. The entrance is a little unusual, being in the parking garage. We were swiftly greeted by an enthusiastic valet. He helped us get what we needed from a stuffed car and escorted us to the entrance. From there we were brought to the fifth floor to check in. All assurances were made for a comfortable stay. Our baggage was in our room before we got there. And what a room! A floor to ceiling spectacular view of El Paso and to my husband and son’s delight, the train yard! I noticed during our stay every room is a little different. Bathroom is big. Beds were extremely comfortable. Loved the chair by the window. I honestly didn’t want to leave the room for dinner but we did. Restaurants within walking distance from the hotel. We enjoyed evening drinks in the bar. The only small problem was we needed an additional towel and washcloth for our room. I called the desk and they said it would be up right away. We waited a long while, then decided to just go to the bar to get drinks. When we left the bar, we stopped at the desk to see if it ever arrived or if they could just hand us one. We got an apology as apparently it went to the wrong room. We were fine, these things happen. But then we were comped two vouchers for breakfast. That blew us away! The next morning we checked out the little restaurant on their bottom floor. It is pleasant with some interesting selections but has one major flaw. The menu’s font size is very small, and in a fancy script that is hard to read. We could barely make out a few items and gave up reading the rest. Service was good if a bit slow. Checkout was easy, just handing the keys to the valet. We’d strongly encourage you to stay here on your next trip to El Paso. You will always remember it.Show More

albaliz3

Couples · July 2025

6/10

I gifted my parents a birthday trip, should of booked through third party instead of direct. Since I wasn’t present I had to “email” a signed credit card authorization form, therefore I would need to ...I gifted my parents a birthday trip, should of booked through third party instead of direct. Since I wasn’t present I had to “email” a signed credit card authorization form, therefore I would need to access a printer, sign, and email back. When I gave grief, I had to email a picture of my ID and credit card. That wasn’t an option at first though and it wasn’t an issue the first time I booked a night stay at the same place a month prior. They were able to confirm my previous stay and that the same exact card was used. Having to deal with that over the phone with a guy reading policies that didn’t apply before all while my parents get to just stand there waiting to check in. There should be a policy for receiving digital copies of sensitive information without being encrypted. I booked the exact same way as the previous time with reservation made under my dads name who was present with a valid ID. Not to mention, this is a border town with Mexico. A 15 minute drive to Mexico and nobody could assist them with the language barrier. Nobody at the front desk spoke Spanish to properly communicate the issue. NEVER staying booking or paying anything to do with this place. I don’t appreciate the way it was handled policy or not, apparently it’s the luck of a draw of who you get at the front desk to have a hospitable check in at a HOTEL.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Allergy-free room

Adult only

Outdoor furniture

Front Desk Services

Express check-in/check-out

Concierge service

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Emergency cord in bathroom

Visual aids: Braille

Auditory guidance

Internet

Free wired internet

Internet access

Transport & Parking

Self parking (surcharge)

Covered parking

Garage

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Heated pool

Shallow end

Fence around pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Fruits

Food delivered to guest room

Snack bar/deli

Games, Entertainment & Media

Nightclub

Entertainment staff

Television in common areas

Nightclub

Concerts/live shows

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Beach yoga on site

Swimming nearby

Charcoal grill

Rooftop garden

Family Friendly

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

Security alarm

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

3:00 PM

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at 3:00 PM, while you're expected to check out by 11:00 AM.

Hotel Indigo El Paso Downtown by IHG's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Hotel Indigo El Paso Downtown by IHG

Good

478 reviews

Show More

Popular Amenities

Choose rooms

May 8th – 9th 2026

1 Room, 2 Travellers

478 reviews

leon the road

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Francisco

4/10

newjerseyfamily

10/10

albaliz3

6/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Games, Entertainment & Media

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

478 reviews

leon the road

8/10

8/10