10/10 ExceptionalI recently stayed at this hotel during my last business trip to Tokyo, and I had a wonderful experience.
First and foremost, the rooms were exceptionally clean, making for a very comfortable stay. The staff was incredibly polite, professional, and attentive, always ready to assist with any request. Despite being located in the prestigious Ginza area, the hotel offers relatively affordable rates, making it a great choice for both business and leisure travelers.
Another aspect I truly appreciated was the hotelโs eco-friendly approach. Instead of providing pre-packaged amenities, guests can freely take all necessary personal care items from the counter at the reception, allowing for a more sustainable travel option. Additionally, the mattress was extremely comfortable, ensuring a great nightโs sleep after a long day in the city.
One more great feature was the humidifier in the room, which was a lifesaver against the dry air. It made the stay even more comfortable, especially during the colder season.
Overall, I highly recommend this hotel for its cleanliness, excellent service, thoughtful amenities, and comfortable rooms. I will definitely be returning on my next trip to Tokyo!
YukiFeb 24, 2025
3/10 Whoever designed the room layouts shouldntโฆ.Location was alright. Still quite a walk to the train stations.
MarcMar 11, 2025
10/10 Great location and room for a week in Tokyo.The hotel is probably the best you can get below a luxury hotel in Tokyo, but the staff make it feel like one. I unfortunately got food poisoning during my stay from a separate restaurant and when I needed to go to a hospital the hotel staff went above and beyond to help my wife call an ambulance and feel comfortable the entire time. After returning from the hospital they checked on me several times to make sure I was okay and didnโt need anything.
JeremyApr 9, 2025
8/10 In general the hotel's facilities and staff are excellent. had a wonderful stay.The Hotel has fabulous location, Almost Ginza city center and you can find everything need around you. very nice, calm and safe neighborhoods.
The entire staff are helpful with gorgeous smile. The room is tiny however however it is neat and organized.
open buffet breakfast was normal, limited Varity of food however, amazing staff and services
MustafaFeb 27, 2025
8/10 Awesome staff and location!Location was amazingly close to everything. Room was clean and great for what it is.
DerekApr 13, 2025
6/10 Hotel is situated at good & quiet area. ConvenientDislike: mattress not in good condition thus uncomfortable. Middle sector of mattress 20% to 30% caved in. Had a twin beds room, ONLY one medium pillow for each bed, asked for additional pillow, staff could spare ONLY one ๐. Like: Kaneda-San @ reception was efficient & helpful ๐
MiApr 12, 2025
10/10 Amazing service - meets expectations!We've stayed at this hotel last year and we loved it so much that we came back again! The bed was comfortable and the room was just enough space for 2 adults, clean bathroom. I liked that amenities were not supplied in the room but you could collect them at the reception. Location is incredible - 6-7 min walk from subway lines and the area is quiet and feels safe. The hotel staff were incredible helpful with any enquiries!
VincyFeb 10, 2025
3/10 Insufficient room cleaning, not value for moneyLocation is good, very close to the shopping centre.
WingFeb 26, 2025
3/10 I will not consider this hotel againLocation is good, close to the shopping centre
WingFeb 26, 2025
7/10 GoodLocation was great in the area of Ginza
SotiraqApr 17, 2025
9/10 Good hotel choice if you want to stay in Ginza.Good location. Near supermarket and DONKI. Many restaurants and shops nearby. Close to tube station to Narita airport. Many meter parking nearby. Separate toilet and bathroom.
ChiMar 7, 2025
10/10 Great stayI loved the water everyday, shower pressure was good, i enjoyed how you had amenities for us to use downstairs to take what we needed. I loved the pajamas
BehApr 7, 2025
8/10 Good ValueVery central location. Clean hotel. However, the rooms are small. As long as you are not planning to spend a whole lot of time in the room besides sleeping and shower, this should serve your purpose.
ManishApr 12, 2025
9/10 SuperbThe room was amazing. There was a good view and the location was perfect. The room was very nicely layed out, and we loved the high ceilings with floor to ceiling windows.
EmJan 26, 2025
9/10 SuperbExcellent location, great breakfast, he staff was very nice and friendly.
EhudMar 4, 2025
10/10 Friendly and helpful staff.Convenience location. Close to shopping spot and easy to go to Tsukiji Market. They upgraded our room to high floor with a bit bigger room. ^_^
PiyaneeFeb 16, 2025
8/10 Good location, easy to find and accessible for Uber.Great selection of restaurants in the area. Good proximity to two Metro Stations. Easy stroll to Fish Markets
CharlesMar 22, 2025
8/10 Very confirtable room very helpful stafLocation
ElisabettaApr 15, 2025
9/10 SuperbPerfect location, quiet but in a very convenient district, with shops and restaurants, Donki and convenient store. Can't ask for a better location than this.
Yi-kuanJan 19, 2025
10/10 Very cozy room at a good locationThe location and cozy room
YiMar 3, 2025
3/10 Smallest hotel room everClose to the main road
MaraFeb 2, 2025
9/10 very pleasant hotel - will revisitnice practical room
CharlotteMar 16, 2025
10/10 ExceptionalThe breakfast was great!
MarianaApr 19, 2025
8/10 Very goodCleaness
MarianoApr 2, 2025
8/10 Nice hotelComfortable
FieFeb 22, 2025
9/10 SuperbRoom size
VarisaApr 20, 2025
10/10 Exceptional
EminApr 20, 2025
10/10 Convenient and lovely stayClean and great location especially if you love to shop at Ginza! Close to different stations too. Loved the bathroom
AuFeb 13, 2025
9/10 It was good!!Super amazing location
SaraFeb 17, 2025
8/10 Very good
DonalApr 17, 2025
10/10 Exceptional
AlbertFeb 11, 2025
8/10 Very good
JuliApr 9, 2025
9/10 Great location, AMAZING breakfast (but you have to pay separately for it)Great location, comfortable room, AMAZING breakfast, super-friendly staff. Bed was comfy, amenities were great. A tad pricier than other hotels we've stayed at in the same area. Just a short 15-minute walk to the best sushi in the world in the Tsukiji neighborhood.
MutsukoJan 31, 2025
10/10 Exceptional
LiongJan 28, 2025
10/10 Exceptional
RachaelJan 22, 2025
10/10 Exceptional
JiaxiJan 13, 2025
10/10 Exceptional
JedJan 12, 2025
8/10 Very good
JulianMar 8, 2025
8/10 Very good
PhoebeMar 8, 2025
6/10 Pleasant
SinghFeb 19, 2025
9/10 Superb
JessicaApr 14, 2025
9/10 Superb
ThidaFeb 24, 2025
7/10 Good
DoniApr 19, 2025
9/10 Superb
Azm64Feb 9, 2025
9/10 Superb
VaoJan 22, 2025
8/10 Wide range of amenities and interesting breakfastStayed at the standard double room for 2 nights. Walking from Shimbashi train takes around 10-15 minutes. Included breakfast for our stay. We went around 7 plus and 9 plus and there are seats available. The restaurant is quite small located at level 2, where the lobby is also located. It's a buffet where each diner gets a tray with 9 grids for you to fill up with japanese/western dishes both hot and cold. There's also miso soup, rice, japanese raw egg, salad, bread, desserts and assorted drinks to choose from.
There's a 7-11 just downstairs and Family Mart nearby. Ginza shopping area is around 5 mins walk away.
Walking space in the room is quite limited after opening 2 luggages. There's a 2-seater couch in the room. Basin, toilet bowl and bathtub/shower are all separated. The basin is just next to the TV. The toilet and shower area can be segregated from the bed/tv and basin area by a door. There is also a small open wardrobe space for hanging clothes. However, if you have thicker coats, you can probably fit 4 pieces of clothings in the small space.
The toilet area in our room smells abit funky, probably due to the small space? There is also a lack of hanging hooks in the shower area and the room. Probably need to come up with creative ideas to hang your clothes.
Room slippers, towels, pyjamas, hair dryer and kettle are available in the room. Other amenities such as comb, toothbrush, shaver, teabags, coffee, even ear plugs. facial wash and face lotion packets can be obtained at the lobby.
Housekeeping wise, you can opt for the team to leave fresh towels outside your door if you do not require the full cleaning done.
We also saw a schedule that list down what food truck is available on which day. The truck is parked at level 1 but we did not try the food.
starxhOct 28, 2024
9/10 Spacious room. 7/11 just below the hotel.7/11 was just below the hotel. Metro station is within walking distance. Restaurants are plenty in the area. Our room was right infront of the elevator and i worried that it may be noisy. Surprisingly, it did not bother us at all. I like that the toilet is separate from the bathroom. Spacious enough with bath tub and shower area.
JnetNov 15, 2024
8/10 Ginza hotel suggestionThe nearest metro is Ginza Higashi although Ginza is about 13min away through the shopping districts with international brands. The area feels more safer as it is considered a bit more upmarket.
Booking restaurants is a must if you want something specific and always allow for a wait especially if there are more than 2 of you.
The 7 Eleven downstairs is always useful as my kid (ults) will testify for. The room is very small but I have read this is normal for Tokyo. I would consider paying a bit more next time.
The free toiletries, toothbrushes, drip coffee, razors etc is a nice gesture by the Musse Hotel Group. I stayed in their Kyoto location and it was the same although no coffee there, just green tea.
Tsukiji Fish Market is under 10min away and worth a visit.
Although the hotel was niceโฆ.I would consider something bigger and would try another brand.
tonycM386XDSep 24, 2024
2/10 Refused to give me money back for something I didn't useThis hotel is lovely but my experience with the hotel customer service and booking.com was terrible. I paid approximately $80AUD extra to include 2 nights breakfast however when I arrived at the breakfast, nothing except plain rice was gluten free. I have a coeliac allergy and they promised something would be available but for that price I asked to have my breakfast coupon refunded because I was not able to eat there. The restaurant staff said they can arrange that yet upon checkout the hotel staff refused to give me any money back for the breakfast component and when I followed up with booking.com after my trip, they said the same thing. I had never had anything from their restaurant and they refused to give me my money back which I think is appalling given how much extra it was.
TateRebeccaOct 20, 2024
9/10 SuperbFront desk staff were really helpful and amenities provided were great! Room was really clean too. Was a bit small for 2 pax, but we made do. Hotel breakfast was good too, but seems to be the same food every day.
Hotel provides small benefits for not requesting housekeeping, but still changes towels and clears the trash daily (just have to place items outside the door and they will replace it), which was quite a good system to ensure guest privacy.
EuniceNov 16, 2024
6/10 PleasantThe location is good in Ginza. The hotel has a 7-Eleven shop right next even with a direct door between them. Thereยดs a Luup parking point at the hotel entrance and a food truck with different types of food depending on the day. you can check the schedule at the hotel elevators.
RodrigoJan 8, 2025
9/10 The hotel was modern and clean. The location was the best, i would shop and then run back to the hotel to drop off all mLocation, size of room (Premium King Room on the Top Floor with huge windows), facilities, the staff and their 5* service
MelJan 10, 2025
9/10 Clean and perfectly locatedThe location is fantastic. Ginza is a lovely area with great restaurants, but itโs way quieter than Shinjuku. This hotel had nice amenities like overnight face lotions. I got the Moderate Double room, and itโs a small space compared to most US rooms but itโs the same size as rooms in NYC. This felt like great value for the money. The location made it worth it.
CaitlinNov 24, 2024
8/10 Great stay!In Japan hotel rooms are always pretty small but somehow this one was the right size for me and very cosy. The staff was super kind and I liked the place plus ideal location close to everything. The price was correct I have to say as the hotel prices in Tokyo are really high. The plus me is that the zone was pretty calm and it was great! for So all good! Don't hesitate!
LindaDec 23, 2024
6/10 Will stay in Hotel Musse again if it will be the Premium Rooms at the 13th floor. Worth it!Good location. We booked 3 rooms and the premium room was perfect, the size, the high ceiling, the separate toilet and bath.
Ma.Jan 2, 2025
5/10 The spark was not there anymoreLocation
JeniferDec 9, 2024
9/10 i enjoyed so much during my stay.location good to walk around in Ginza
the restaurant japanese cusisie delicous i try 2 times during my stay
all staff helpful and friendly
i will recommend to my friend, if they come to tokyo.
LizaDec 19, 2024
6/10 Great staff, basic enough room for our in-between night before travel, mediocre bathroom situationStaff was very friendly and helpful
JohnNov 13, 2024
7/10 Quite average for the price!Location was central n near 2 train stations.
FrancisNov 30, 2024
7/10 Nice stay, staff and the restaurant connected to the hotel was wonderful.Room provided plenty of space, and the staff was very friendly and helpful.
ErikNov 28, 2024
1/10 So disappointing! Front staff at night refused to help. First time to get this bad response from hospitality in Japan.Only Location
NuengnongNov 21, 2024
8/10 GOOD HOTEL IN GINZA . GOOD LOCATION AND VALUE FOR MONEYLOCATION IS GREAT, VERY CLEAN AND EASY TO FIND. GOOD SIZE ROOM AND COMFORTABLE..
MichelleDec 5, 2024
9/10 Wonderful Ginza Hotel for family of 4 for 1 week.Location near the train station. Connecting rooms with 2 bathrooms is very helpful.
DarrenDec 16, 2024
9/10 Very practical, not expensive, clean and central location but not ideal if traveling with kidsLocation very central and convenient
CandyNov 10, 2024
8/10 It was our best stay in Tokyo so far๐งกLocation, accessibility, great amenities, very nice restaurant๐ฅฐ
RicaNov 30, 2024
9/10 SuperbGreat location. Within Ginza area. Convenient access. 7-11 in the building.
ChumpichaJan 7, 2025
8/10 We had a great time and good space of the roomThe location and facilities really good
FatoDec 25, 2024
8/10 Good for sole travellerNice location with that kind of price. Small room but compact
LimNov 30, 2024
8/10 Everything good except the room too small for 2 adults (60 and 50kg)! Suite for 1 adultNear center
PhรนngDec 26, 2024
10/10 ExcellentLocation
WendyNov 28, 2024
10/10 Good location. Very comfortable stay.Nice location. Very comfortable stay.
ChatpaphaDec 20, 2024
8/10 Excellent located friendly hotelGreat location near transport and attractions
AnnJan 3, 2025
9/10 SuperbNice room and comfort stay at Musse Ginza Hotel. Excellence stay
ArdianJan 11, 2025
7/10 GoodNear major shopping area and lots of food choices
PeckDec 11, 2024
7/10 Strange designLocation, bathroom & toilet.
WaiNov 20, 2024
10/10 Great Stay! Great staff. Very helpful!Location and staff
ArthurNov 10, 2024
10/10 ExceptionalAll things gone very well
AjchareeJan 7, 2025
7/10 GoodLocation
MariaJan 4, 2025
8/10 Very goodGreat location
CameronDec 13, 2024
10/10 Exceptional
TracyDec 26, 2024
10/10 Exceptional
WilsonDec 20, 2024
10/10 Exceptional
HannaDec 10, 2024
8/10 Very good
CarolynJan 7, 2025
8/10 Very good
JennyDec 26, 2024
8/10 Very good
AlexDec 26, 2024
8/10 Very good
WahyuningsihDec 15, 2024
8/10 Very good
DmitriiDec 8, 2024
8/10 Very good
AndellDec 5, 2024
8/10 Very good
ElizabethDec 2, 2024
8/10 Very good
DavidNov 13, 2024
5/10 Passable
RongDec 1, 2024
9/10 Superb
WilsonJan 12, 2025
9/10 Superb
StellaJan 11, 2025
9/10 Superb
HelenJan 1, 2025
9/10 Superb
ThierryDec 9, 2024
9/10 Superb
ElizabethDec 2, 2024
9/10 Superb
ToniNov 28, 2024
9/10 Superb
KhoNov 9, 2024
10/10 Nice Room, Convenient Location, and Great BreakfastWe are a family of four and stayed for three nights in two side by side rooms - one room was a large king bed and the other room for our kids had two full beds. The overall room size, layout and amenities were really wonderful. We stayed on the top floor and overall the room was very quiet. The hotel is a quick walk to Shimbashi Station, Ginza Shopping, Tsukiji Outer Fish Market, and Hamarikyu Gardens. The free breakfast was really amazing and so so good, such a nice additional perk for this hotel. There is also a 7/11 right next door for any snacks or quick items you may need. We would stay here again on our next trip to Tokyo.
dclc-familyJun 18, 2024
4/10 Disappointing breakfast option for vegan guestsThe hotel is ideally situated in the fashionable Ginza area. Our hotel rate is inclusive of breakfast. We are currently staying here (27 Apr- 02 May). My wife isnโt vegan and found the breakfast options quite good. However, I am vegan and the best they could offer was steamed rice!The staff are completely disinterested in my dietary requirements -despite some meat/fish dishes containing ingredients such as tofu, potatoes and various other vegetables. I was abruptly told they canโt prepare anything vegan with those items.
Surely, I would not be the first vegan to stay at this hotel. Very disappointing. Would not stay here again.
Gideon_Jason_BakerApr 28, 2024