Aristosego
Couples · December 20254/10
I'll start with the good: location and everyone was friendly. Otherwise, everything was "meh" to "are you kidding me?"
I booked through Amex Travel to use a hotel credit. When I arrived, I was aske...I'll start with the good: location and everyone was friendly. Otherwise, everything was "meh" to "are you kidding me?"
I booked through Amex Travel to use a hotel credit. When I arrived, I was asked to tap my Amex to make sure I got my onsite food & beverage credit - that was it, that was all that was said. Lo and behold when I received my receipt after leaving the hotel did I see I was charged an $87 "destination fee." I honestly have no idea what that was for (don't give me the BS about wifi, gym, etc. - those are basic, expected amenities). I am sick to death of these hidden, unbundled money grabs that you can't opt out of. At least with airlines I don't have to check a bag or pay to choose a seat - it's not like they're charging me separately for wing maintenance and lavatory use, which is what these stupid destination fees are.
The room itself was decorated nicely enough, and I liked the tile in the bathroom, but it was TINY - I've had bigger hotel rooms in Manhattan. It also wasn't cleaned after the first day, and we were then told we had to request service. 1) that wasn't disclosed at check-in or else I would have; 2) the labor shortages caused by COVID ARE OVER, so please stop using this as an excuse to cheap out and keep even more of my money. It's a slap in the face with a "destination fee" not to even clean rooms on a daily basis - again, that's a basic hotel service and not something I should need to request. Opt out, not opt in.Show More
