samatlds
Family · November 20252/10
We stayed in the separate annex building of Hotel Trevi in rooms 110 and 112, and the entire experience was awful from the moment we arrived.
🛏 Room 110 – Filthy, Ants Everywhere & No Real Window
R...We stayed in the separate annex building of Hotel Trevi in rooms 110 and 112, and the entire experience was awful from the moment we arrived.
🛏 Room 110 – Filthy, Ants Everywhere & No Real Window
Room 110 was not clean at all. There were ants all over the place, the floor felt dirty, and the general condition of the room was extremely poor.
The “window” is a joke — it faces a wall and the bin store, so you get no light, no view, and the room feels dark, cramped and depressing.
The air conditioning didn’t work, and even though we complained twice — and the cleaner told the manager twice herself — nobody bothered to come and fix it.
On top of that, there was a damp, musty smell in the corridor, and noise from outside and the hallway made it impossible to rest properly.
🚽 Room 111 – Horrible Toilet Smell & Bad Maintenance
Room 111 was just as bad. The moment you walk in, you’re hit with a strong toilet/sewage smell that never goes away.
The bathroom felt worn out, the air was heavy and stale, and the whole room had a horrible, unclean feeling.
A family member staying in that room asked to be moved because the smell was unbearable, but was spoken to horribly by the older man at reception. She was finally moved into the man building. This room also overlooks a pub so you get no sleep.
Both rooms have no soundproofing so you literally hear everything other guests ge up to - I mean literally everything. Even the quietest of conversations always request the main building rather than this hell hole
👎 Reception – The Rudest Man We’ve Ever Dealt With
The older receptionist was genuinely the rudest (check in Sunday) and most unprofessional hotel staff member we have ever encountered.
He dismissed every issue, rolled his eyes, argued back, and made it very clear he didn’t care about helping anyone. Spoke to his colleague in Italian and the laughed and we couldn’t understand a word he said.
He refused to move us, refused to fix issues, and acted like we were a problem for simply asking for basic things like cleanliness and working air-con.
🧹 The Cleaner Was the Only Good Person
The cleaner was lovely, kind, and actually tried to help.
She told the manager about our issues more than once, but clearly management just ignores everything.
It’s not the cleaner’s fault — the hotel is simply run terribly.
🔓 Annex Building – Unsafe & Neglected
The building we were put in is not connected to the main hotel.
There’s no proper security, no staff presence, and it feels completely abandoned.
The corridors were noisy, the upstairs apartments were super noisy as though they were coming through the roof and the walls were so thin we could hear everything.
The whole annex feels like a forgotten, budget overflow block with zero maintenance.
❌ Overall Summary
Between the ants, the dirt, the sewage smells, the broken air-conditioning, the unsafe separate building, and the unbelievably rude receptionist, this hotel was a complete disaster.
It ruined what should have been a great trip.
There are far better places to stay in Rome.
We would never stay here again and wouldn’t recommend it to anyone.Show More
