Tash
Family · February 20202/10
I arrived close to midnight to find that the building was in an awkward corner, looking nothing like the picture! My lift had to park on a turning lane. In the advertisement, we were told there was ac...I arrived close to midnight to find that the building was in an awkward corner, looking nothing like the picture! My lift had to park on a turning lane. In the advertisement, we were told there was accessibility....there wasn't a ramp to get into the building or an elevator. I had 2 seniors over 80, who have difficulty walking....this put undue stress on me. I had to ask for a ground floor room, which I was told I was to pay extra! I went to the manager and the fee was waivered. I was told it was the fault of Expedia and not Howard Johnson for the advertisement online. I feel it is the fault of the establishment to keep current and honest of their services, and to notify Expedia. Expedia needs to investigate the properties it advertises. The breakfast was very basic. Overall I am very disappointed. Not going back if you paid me. It ruined my weekend.
UPDATE: I was told by the Expedia agent I was CHARGED EXTRA FOR THE ROOM....THE MANAGER DID NOT REMOVE IT AS PROMISED! Show More
