10/10 World-class serviceThe room was standard but in an excellent location, large for Tokyo (and in general I would say), and spotlessly clean.
What made the experience exceptional for me was the service. From the moment we arrived, the staff were attentive and kind helping us with our luggage and making every part of our experience as seamless and comfortable as possible whether it was delivering room service, introducing the complimentary snack bar and nearby restaurants, calling and coordinating taxis for us, and going above and beyond to help us organize the rest of our trip to Japan even beyond Tokyo.
When it was finally time for us to leave, the kind employee at the front desk insisted we wait inside while she retrieved a taxi for us, communicated our destination to the driver, loaded our luggage into the car, and stayed waving goodbye to us until we were out of sight. We were astounded by her consideration and warm goodbye ๐ฅน
Now we are determined to come back and stay here again for an extended stay in Tokyo! Thank you so much for your hospitality ๐
MalaDCMar 9, 2025
4/10 Average stay for the $$The good. The Hotel is in a fabulous location.
The breakfast staff were awesome.
Shower is very good.
The average. Overtly complex checkin. Didnโt understaff the anniversary package.No staff to assist with luggage initially. Large room with a dysfunctional layout.
The bad. Bar staff were happy to take your room number but getting service was difficult.
Great to see a young energetic staff, but basic service ethos of hospitality seems missing.
If youโre paying a premium, you expect a premium product.
Missed the mark by a long way
davidtX6534WRMar 1, 2025
10/10 Strategic Location with welcoming staffs highly recommendedHotel is right in Ginza, next to a rolex shop and few steps to Louis Vuitton. 2 block away to metro station and surrounded by Restaurants, Hotel location is very convenient. Staffs here are very welcoming, they will try to help u in anyway, Bravo for that. Breakfast is great, i like their beef curry with rice and there is a special laksa from Malaysia Hyatt centric.
nlsh000008Mar 18, 2025
10/10 Great hotel for first time visit to TokyoThis was one of the best hotels we stayed at during our 2 week trip to Japan. It's in a great location, the check-in / check-out process was quick and easy, the room was clean and large, the staff are friendly, helpful, and speak English very well, and they provide free snacks and drinks in the lobby. I would stay here again. 10/10!
M3463OWphillipsMar 25, 2025
10/10 Best Hotel in GinzaDo not hesitate to book this wonderful hotel. Everything from the day of check-in to the day of check-out was what you would expect from a 5 star hotel in japan. I would definitely stay here again in the future if i'm in the Ginza area. Plenty of amazing restaurants and train stations nearby.
kevinpT1886AQMar 11, 2025
10/10 My stay was unfirgetgable at the Hyatt Centric GinzaEverything about it was fantastic! Especially the location and vibe!
AhsanApr 19, 2025
7/10 GoodLocation was perfect, room service and cleaning amazing too.
BurashiiiidFeb 10, 2025
8/10 Very goodBig rooms, early checking, wonderful staff
LourdesFeb 28, 2025
10/10 Exceptional
FernandoMar 29, 2025
8/10 Very good
BeeMar 26, 2025
8/10 Very good
BeeMar 23, 2025
9/10 Superb
DouglasMar 24, 2025
8/10 Very goodLocation / friendliness and helpfulness of staff / immediate attention to needs expressed
JkDec 19, 2024
8/10 Very goodRoom size and layout are great and very spacious shower / bathroom. A bit confused by the who this hotel is targeting, as seems to designed and staffed for a young market but priced at a higher end.
GregOct 21, 2024
7/10 great shopping locationgreat location
CraigDec 5, 2024
8/10 Very goodLocation, service, great food and drinks
LeeDec 8, 2024
9/10 SuperbLocation
Cleaness
Staffs
YerlineJan 21, 2025
9/10 Superb
KornthongJan 28, 2025
8/10 Great design, great location, great choiceRoom layout was unique but great. Center area for sink / coffee and countertop was very functional. Design was hip and inviting.
KarenNov 7, 2024
9/10 Cozy and beautiful hotel right in the heart of Tokyo.
NaNov 4, 2024
8/10 Very goodgreat location. nice and spacious rooms
HaideNov 25, 2024
10/10 Exceptional
DanielNov 23, 2024
9/10 Superb
WingDec 14, 2024
10/10 Exceptional
SiowSep 22, 2024
8/10 Very good
JamesSep 30, 2024
8/10 Very good
ChristopherSep 24, 2024
9/10 Pleasant stay. Great location !!The room had a generous amount of space, and the bed provided great comfort. The property location is perfect.
CherryMay 14, 2024
9/10 Nice location and cleanLocation and the quietness of the hotel
HamdanApr 26, 2024
8/10 Convertable and very convinience place very stratagicJust nice
OentoroMay 31, 2024
10/10 Exceptional
OpheliaJun 25, 2024
8/10 Very good
RhodoraAug 20, 2024
8/10 Very good
ThomasJul 22, 2024
9/10 Superb
KasparsAug 26, 2024
10/10 Lovely, modern hotel with superb facilities. Perfect location, helpful staff and amazing rooms.The Hyatt Centric was in a good area. The rooms were very clean, comfortable and extremely modern. Cannot fault the staff or the location. We had a wonderful and relaxed stay
LucyApr 8, 2024
10/10 Contemporary, spacious hotel in fabulous location.Fantastic Hotel in fantastic location, located in a quiet leafy street 100m walk to Ginza 6 Shopping Mall, Uniqlo, etc etc.
Loved the free snacks at reception and the cocktails in the bar were fabulous
AmyApr 26, 2024
10/10 Best Stay in TokyoThe location, facilities, cleanliness, and service was exceptional! I am truly impressed with the hotel employees' care for the guests. They go the extra mile to help their guests with their specific needs. I will definitely stay here again on my next visit to Tokyo.
KrizziaFeb 21, 2024
3/10 Terrible. I will not return.It is so overpriced for what it is
LynApr 7, 2024
9/10 Great stay, good location, friendly and helpful staffsLocation and friendly staff. Treats at the lobby children felt the warm welcome
ShuApr 15, 2024
8/10 Helpful staffs overall. Great stay will come back againLocation and friendly helpful staffs
ShuApr 14, 2024
7/10 Overpriced.Location.
SarlocApr 17, 2024
10/10 ExceptionalGood location
Dr.emadMay 6, 2024
10/10 Exceptional
JamesMay 22, 2024
8/10 Very good
KarenJun 3, 2024
9/10 Superb
IkaJul 10, 2024
10/10 ExceptionalApart from the greatness of the hotel location, room clear and friendly staffs, I accidentally left my important personal belonging in safe. The hotel staffs are very supportive and contacted me immediately and to manage the international shipment. Really can't ask something more
ChingwenJan 21, 2024
9/10 New year holiday.The room was of good size and comfortable. Breakfast was excellent with plenty of variety to choose from. Staff were helpful, and the location was good. The hotel also allowed us to check in early after a long flight..
BarbaraJan 7, 2024
9/10 Good location but mattress too firm....3 things: Location, Location, Location.
MardyJan 14, 2024
5/10 NothingNothing like
HamadMar 2, 2024
10/10 Exceptional
BhumiphatApr 24, 2024
8/10 Very good
KarunaMar 13, 2024
6/10 Pleasant
ChristianMay 4, 2024
9/10 Superb
OumouiMar 7, 2024
7/10 In a very good place so expensiveStuffs attitude and location
OktayNov 19, 2023
10/10 ExceptionalFabulous hotel with excellent service
G&klJan 3, 2024
8/10 Very goodGood location
AddDec 11, 2023
10/10 Exceptional
AngelaJan 11, 2024
10/10 Exceptional
ChrisJan 6, 2024
8/10 Very good
BhuritJan 30, 2024
8/10 Very good
PiyamaJan 18, 2024
9/10 Superb
WendyFeb 28, 2024
9/10 Superb
AbbaFeb 10, 2024
3/10 Poor
AlenaOct 8, 2023
10/10 ExceptionalThe location and quality of the room were excellent. It was close by to many places to shop and eat. It was clean with lots of extras and it was a very well designed room. The quality of the furniture was also very nice. We went downstairs to the inhouse bar, it was likely an excellent spot.
AuroraOct 4, 2023
8/10 The room was satisfactory, location good but value for money could be better.Clean rooms, large and modern
CzarinaNov 5, 2023
8/10 Top location and very modernTop Location in a very nice district, big and modern rooms, very comfortable beds
LisaNov 10, 2023
9/10 Overall great place.The little snacks and drinks add a touch.
CAug 29, 2023
10/10 Best located hotel in Ginza. Excellent breakfast and hotel cleanlinessLocation and helpfulness of the staff
RogerOct 2, 2023
9/10 Fabulous stay in an excellent location.Large comfortable rooms in an excellent location with friendly staff.
TravellerSep 25, 2023
9/10 Great hotel in a fantastic location.Rooms really large and comfortable . Also excellent location.
TravellerSep 25, 2023
10/10 ExceptionalGreat location and very friendly staff. They were very attentive and helpful.
JoannaOct 29, 2023
10/10 Exceptional
IreneNov 6, 2023
6/10 Pleasant
BrendanNov 30, 2023
9/10 Superb
ChanapornDec 25, 2023
9/10 SuperbThe staff was more than excellent, supportive and helpful. Excellent breakfast, excellent location close to all events and in the middle of Ginza, close to all shopping and malls.
FaisalJul 29, 2023
10/10 ExceptionalYou can't beat the cleanliness here - room super clean
Great location
Very friendly and helpful front desk and concierge staff
KarAug 7, 2023
10/10 Great luxurious hotelAmazing hotel. Excellent service, location and facilities
NatiSep 1, 2023
9/10 Our favorite hotel in TokyoLocation & room size
JenyAug 26, 2023
9/10 Great location and very nice service ๐๐ปLocation
NikkiAug 13, 2023
10/10 ExceptionalVery helpful staff ; esp mr.santos
NapattraAug 15, 2023
10/10 El hotel cumplio mis expectativas
LuisSep 25, 2023
10/10 Exceptional
WilliamAug 31, 2023
10/10 Exceptional
RafaelAug 29, 2023
10/10 Exceptional
JiaminAug 22, 2023
10/10 Exceptional
MariaAug 10, 2023
10/10 Exceptional
VladimirJul 12, 2023
10/10 Exceptional
EdwardsJun 27, 2023
8/10 Very good
HarshitAug 20, 2023
10/10 Exceptional
IvyJun 10, 2023
8/10 Very good
SiholJul 29, 2023
8/10 Very good
JuthathamJul 24, 2023
9/10 Superb
JessicaSep 21, 2023
9/10 Superb
KlierSep 19, 2023
9/10 Superb
ShuennkeeSep 9, 2023
9/10 Superb
JieSep 4, 2023
9/10 Superb
JieSep 4, 2023
9/10 Superb
MichaelAug 5, 2023
9/10 Superb
ManuelJul 25, 2023
9/10 Superb
AndrewJun 17, 2023
7/10 Good
FerasJul 13, 2023
7/10 Good
ChordioJun 29, 2023