Hyatt Grand Central New York
109 East 42nd Street, Park Avenue at Grand Central Terminal, New York
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Good
2204 reviews
7.2
Convenient Location
Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park.
Luxurious Amenities
Indulge in the comfort of rooms equipped with a flat-screen TV, iPod docking station, work desk, and seating area. Enjoy onsite dining at the New York Central Bar, a 24/7 StayFit fitness center, and the convenience of an on-site Market for on-the-go meals.
Exceptional Service
Let our concierge staff enhance your stay by assisting with sightseeing plans and securing tickets to Broadway shows. With a train shuttle service available to Times Square subway station, exploring the city is a breeze.
Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.
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Popular Amenities
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Air conditioning
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
7.2(2204)7/10 Good hotel, Prime location, smaller bathroom/shower
Overall had a lovely visit. The location is optimal, it is "within" the same building as grand central station station and so you do not even need to walk outside when transferring to/fro the subway/rail (which was definitely came in handy because it was rainy/cold for most of our Valentine's day weekend). The staff was welcoming and courteous. They unfortunately ran out of the specific room I booked (corner suite), but they did comp the breakfast buffet and access to the luxury lounge to make up for it.
I did
GeorgeFeb 20, 2025
8/10 Convenient Location with super concierge!
This Hyatt is the perfect location to walk almost everywhere. We went to several musicals up in the theater district and had no problem getting there. Walking was always much faster than taking a cab. We also walked to Rockefeller Square, St. Patrick's, several shops on 5th Ave, Empire State Bldg and several other places. We really liked being adjacent to Grand Central because we took the train out to New Haven, Connecticut. Plus we found the food court in Grand Central was perfect for a quick bite. We found the security personnel at the front door were very friendly and professional. The concierge made reservations for us at an Italian restaurant that she frequents in her neighborhood prior to one of the musicals we saw. The dinner was best we had on our entire trip. It was the perfect place to celebrate a birthday. The hostess and staff made our evening enjoyable. Kudos to the the concierge. The only down side to our stay was our room-the blinds in the bedroom were broken and we had to call to get them fixed-which they quickly were.
kimf491Mar 16, 2025
3/10 Expensive, small, basic and a bit grubby. Minimalistic. Hard beds. But Great Location
Location was awesome above Grand central station. There was nothing else that would make me stay there again.
AlanFeb 23, 2025
8/10 was ok , but need to improve the rooms a bit to make them more 2025 and not 1998
everything was in general very good, the room was ok, and the business center was also ok (although I discovered myself and nobody told me about it)
ShapimatiFeb 19, 2025
8/10 Great stay !
Was very nervous prior to our stay due to the very mixed reviews but was pleasantly surprised.
Arrived early afternoon and upgraded to a luxe room on the 30th which was nice and roomy plus looked over the street so we could see the New York Marathon.
Staff were friendly throughout and no issue or query was too much for them. Yes there is a destination fee per day of $40 but this is fairly common in numerous countries now.
Breakfast at $50 plus tax wasn’t cheap but it was comparable to Pershing square across the road plus there was more choice with the buffet.
Excellent location overall and next door to the large subway and train station so easy to move around.
RC2411Mar 18, 2025
6/10 Comfortable enough but underwhelming.
Location is great, but the hotel is very industrial. The lobby was very uncomfortable and there was nowhere else to sit. Nowhere to get a coffee other than out of a shop at 11am.
The room was very comfortable, but the bathroom very small, with the toilet jammed between the shower and sink. It would have been nice to have a hand-held shower head as well.
RennieApr 14, 2025
5/10 Not that pleasant.
I was charged 8 USD for keeping two bags for about 4 hours. This is the first time I had to pay for keeping my bags with the reception waiting my pickup.
I was told that the extra payment I made when I checked in will be refunded, it has been a month and the refund is not made yet. Noting that my payment was made in cash, I am supposed to be refunded in chase.
AmalApr 9, 2025
8/10 Excellent accommodations at a high price, with ridiculous add-ons to make the price even higher.
Fast elevators, friendly maids, early check-in, room size
JohnMar 12, 2025
5/10 Can and should be better
Close to Grand Central Station
SuadMar 28, 2025
5/10 was fine as a base to sleep in, but not a destination hotel.
The room was clean. The staff were efficient and helpful. The location was great.
MooneyMar 17, 2025
6/10 The location is perfect, the rest is average.
I liked the location and the lobby which is massive and really nicely designed with nice music. The elevators are large and fast.
VictorMar 13, 2025
8/10 An island of comfort in a busy part of town
Very comfortable rooms and beds. Small bathrooms. The staff go above and beyond to assist you in making your stay a comfortable one. The wifi works well and allows you to work easily from your hotel room. A fabulous hotel right at Grand Central Station.
car0leshawMar 19, 2025
4/10 Drop the word Grand from Grand Hyatt
Good location and lobby, but poor overall stay due to Inefficient staff, unfriendly bell captains who charge $4 per luggage item to store it but do it with a frown, and no basic amenities in the room like water or toiletries. Expected better from the Grand Hyatt.
M6302NTpatrickcMar 17, 2025
5/10 Great location but practically unfunctional bathroom.
Location relatively close to the UN for business/meetings.
UnrepMar 18, 2025
7/10 It’s was at the perfect location but for the price I was expecting to have a kettle to make tea or coffee in the room.
Location and clean room, quick check in and out
TanzilaMar 18, 2025
10/10 Great Location
The room was centrally located which was a plus. You could access the subway without going outside. The staff was kind and helpful with any request we had and took care of everything quickly. The room had a bathtub which is always a bonus these days!
candice776Mar 18, 2025
8/10 Great location, great staff, almost great room
The staff was great and well organized. We liked not having to go outside in the rain to get to Grand Central -- and therefore to anywhere in the city or area.
MlfizzleApr 13, 2025
7/10 Great location but surprising hidden fee
Location Location Location!!!
YuhFeb 6, 2025
6/10 Pleasant
The housekeeping staff was super nice!
CyrusFeb 26, 2025
2/10 Could’ve been better
Aesthetic
AdricFeb 17, 2025
6/10 Pleasant
I had everything I needed.
AdamFeb 10, 2025
3/10 Terrible front desk experience at check out.
Great location, spacious room, very nice cleaning staff.
GiustinoMar 23, 2025
10/10 Exceptional charme and huge rooms
Fantastic place. Sad to see a 1500 bed hotel with giant rooms to be torn down soon to make space for a newer building. Compared to other hotels in NYC, this was exceptional
LarsMar 31, 2025
10/10 Exceptional
Everything about this place was amazing. Amazing one on one with staff. Amenities were so helpful. Location was PERFECT. And the room was absolutely beautiful. I’d s
Definitely stay here again
DangeloMar 24, 2025
6/10 Great would recommend unless needing a large room.
The family suite was amazing! We were 8 people very good.
AmberFeb 21, 2025
10/10 Excellent hotel, close to all the NYC tourist spots and near excellent bars and restaurants.
It was close to Times Square and steps away from Grand Central. The room was spacious and clean.
KimberlyFeb 17, 2025
6/10 Pleasant
Room service is great at attending my needs however after 9pm there is no answer when I tried to call
HalahFeb 12, 2025
9/10 Superb
Overall was a good experience. nice hotel.
CarlosFeb 17, 2025
10/10 Our stay was very comfort And enjoyable
Great location for our needs, accommodations were very comfortable and the hotel staff provided exceptional service.
SusanFeb 17, 2025
6/10 Ok
The bar
KristenFeb 25, 2025
9/10 It was in a great location for radio city music hall where we attended a concert.
Clean and location
TorresMar 28, 2025
10/10 Exceptional
Great location comfy beds. Hotel restaurant is nice. This is our go to hotel when we come NYC. Quick walk from the train station.
MarissaFeb 10, 2025
5/10 Passable
$15 a day store credit
PMar 25, 2025
1/10 Horrible
My seven year old autistic daughter Samsung tablet was stolen
ShaleseFeb 20, 2025
9/10 Great location for shopping and theaters.
Location
MartaFeb 21, 2025
3/10 Below average
Regular food
MuzzafarMar 17, 2025
1/10 Would not stay here again
Location
JatinderMar 28, 2025
10/10 great
rom2508 the stay was great and service exelent
EduardoFeb 6, 2025
8/10 Great location. Would have been nicer if room had coffee/ tea / kettle room
Location
JamesyApr 7, 2025
2/10 Book 3 days but left after 14 hours
Nothing
KimberlyMar 2, 2025
10/10 Wonderful stay. Taxis ready outside the door. Great location!
Loved location and amenities.
CassyFeb 14, 2025
9/10 Superb
Decent size room
PatriciaMar 31, 2025
5/10 Not great
No towels left only bath towels
Room was not as clean as usual
DonnaMar 24, 2025
10/10 Exceptional
The staff at the front desk was very helpful and gracious
CherylApr 2, 2025
10/10 Exceptional
Amazing view great food as well
NicsonFeb 18, 2025
8/10 Location and employee excellent
Staff
MohamedMar 19, 2025
6/10 Pleasant
The staff
FahadFeb 17, 2025
7/10 Very enjoyable
Location
AbirMar 15, 2025
6/10 Pleasant
Location
MuhammadFeb 13, 2025
10/10 Fantastic
Location , comfortable
VikramFeb 22, 2025
8/10 Great hotel and location.
FernandaMar 13, 2025
10/10 Exceptional
Clean, modern
DeniseApr 1, 2025
10/10 Exceptional
YamilaApr 14, 2025
10/10 Exceptional
Breakfast buffet
MichaelFeb 10, 2025
10/10 Exceptional
JtqMar 24, 2025
10/10 Exceptional
IngridMar 24, 2025
10/10 Exceptional
SriMar 23, 2025
10/10 Exceptional
SiakaFeb 26, 2025
10/10 Exceptional
PeterFeb 20, 2025
8/10 Very good
LindseyApr 14, 2025
8/10 Very good
DeirdreApr 12, 2025
8/10 Very good
DeirdreApr 12, 2025
8/10 Very good
GravesApr 9, 2025
10/10 Exceptional
AlbertoFeb 8, 2025
8/10 Very good
RichardApr 9, 2025
8/10 Very good
RichardApr 9, 2025
10/10 Exceptional
PeterFeb 7, 2025
8/10 Very good
RussApr 3, 2025
10/10 Exceptional
DanielleJan 30, 2025
8/10 Very good
SarahMar 30, 2025
10/10 Exceptional
JamesaJan 28, 2025
10/10 Exceptional
CelineJan 28, 2025
10/10 Exceptional
AnnJan 28, 2025
8/10 Very good
DavidMar 28, 2025
8/10 Very good
SanjayMar 26, 2025
8/10 Very good
MariaMar 15, 2025
8/10 Very good
KarinMar 8, 2025
8/10 Very good
ColinFeb 16, 2025
8/10 Very good
EmilyFeb 16, 2025
2/10 Very poor
GiseleFeb 12, 2025
8/10 Very good
RichardFeb 6, 2025
8/10 Very good
PatrickJan 31, 2025
6/10 Pleasant
PradipMar 9, 2025
6/10 Pleasant
LiMar 8, 2025
6/10 Pleasant
TimothyFeb 23, 2025
5/10 Passable
NairFeb 23, 2025
9/10 Superb
RumeysaApr 6, 2025
9/10 Superb
ToilyApr 4, 2025
5/10 Passable
GomezFeb 2, 2025
5/10 Passable
MadeleineJan 29, 2025
9/10 Superb
KadaijahMar 23, 2025
9/10 Superb
XiaoMar 13, 2025
9/10 Superb
CarolynFeb 21, 2025
7/10 Good
AlessandroMar 27, 2025
7/10 Good
RaviMar 26, 2025
7/10 Good
FrançoisMar 25, 2025
3/10 Poor
BrendanFeb 1, 2025
7/10 Good
RékaJan 31, 2025
7/10 Good
DyootimaJan 29, 2025
1/10 Bad
MelodyJan 31, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Currency exchange
Non-smoking throughout
Concierge service
Kid meals
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
Delivered food - securely covered
ATM/banking
Shopping on site
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Garage
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.