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Hyatt Regency Hesperia Madrid

Paseo Castellana, 57, Madrid

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Good

477 reviews

8.8/10

Luxurious Accommodations
Experience luxury in every detail at Hyatt Regency Hesperia Madrid, from the 65" flat screen TV with ChromeCast to the Nespresso coffee maker and rain shower in each elegant room. Enjoy 24-hour room service and complimentary WiFi throughout the hotel.
Gourmet Dining Experiences
Indulge in a variety of culinary delights at our unique dining options. From creative cuisine at La Manzana restaurant to signature tapas and cocktails at Mery Bárbola, and innovative gastronomic proposals at Dani García's restaurants, your taste buds will be delighted.
Breathtaking Views and Business Facilities
Unwind at our rooftop gym with stunning views of Madrid, or host meetings in our 9 versatile meeting rooms and business center equipped with modern amenities. With a prime location near museums, shopping, and public transportation, Hyatt Regency Hesperia Madrid is the perfect choice for your next stay.

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Popular Amenities

Air conditioning

Luggage storage

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May 7th – 8th 2026

1 Room, 2 Travellers

8.8

477 reviews

areye010

None · September 2025

8/10

Unfortunately, my experience was negatively impacted due to how the hotel managed a government delegation staying on the property during the same period. From the moment of check-in, the stay became u...Unfortunately, my experience was negatively impacted due to how the hotel managed a government delegation staying on the property during the same period. From the moment of check-in, the stay became unnecessarily difficult. My driver was not allowed to pull up in front of the hotel, and instead we were forced to park more than a block away and roll all of our luggage to the entrance. When I asked about this, I was told the delegation had the entire front entrance blocked off. I was surprised that no alternative drop-off arrangements were made for other paying guests. The situation escalated when I discovered that one of the only two elevators was reserved exclusively for the delegation. On multiple occasions, when I attempted to use the other elevator to access my suite, members of the delegation’s staff attempted to prevent me from doing so. I found it unacceptable that hotel guests were made to feel unwelcome and restricted from accessing basic services. As a loyal Hyatt guest and a status member, I expect to feel valued and accommodated—not treated like a second-class visitor. If the delegation required such extreme privacy, they should have booked out the entire property, rather than disrupt the experience of other guests. While the hotel itself and the service outside of this issue were otherwise satisfactory, the way this delegation was handled left a lasting negative impression. I would seriously reconsider staying at this property again under such conditions.Show More

dbasha

Couples · September 2025

6/10

I stayed here 5 nights recently with my wife. I had booked an executive suite but was placed in a smaller, cheaper regency suite without being told I was being downgraded! Fortunately, after around 20...I stayed here 5 nights recently with my wife. I had booked an executive suite but was placed in a smaller, cheaper regency suite without being told I was being downgraded! Fortunately, after around 20 minutes, I remembered what the executive suite looked like, and I kicked up a fuss. I was then told that there was no executive suite available for my stay (even though I had booked my stay directly with the hotel 3 months ago and had fully paid!!!). After I kicked up a further fuss I was told there was in fact an executive suite on the 2nd floor, which is hardly ideal. After kicking up a fuss yet again, the hotel miraculously found us an executive suite on the 7th floor!!! Credit to the bellman Carlos for helping sort this out even though it was not his responsibility - he was so much more helpful than the front desk staff whose responsibility this was. The following day the hotel gave me a refund for the first night which was appreciated, but the point is that this entire debacle should never have happened in the first place. I have stayed at many hotels all over the world, of various categories and standards, but not once have I encountered this treatment! The room mess aside, breakfast was the same every day and the spread was mediocre compared to other hotels I stayed at in other Spanish cities. Suffice it to say that I will not recommend this hotel to anyone.Show More

travel-world-mom

Family · October 2025

10/10

This hotel has a great location, right in between two major train stations in Madrid. It is conveniently located, near main travel street/highway and is outside the pedestrian area. Thus it is reall...This hotel has a great location, right in between two major train stations in Madrid. It is conveniently located, near main travel street/highway and is outside the pedestrian area. Thus it is really fast and easy to get to different places in Madrid. Easy to get Uber (free now)/taxi. The interior of the hotel is as expected from a 5-star hotel. Breakfast area is beautiful, and breakfast is of high quality. The room is big and clean and pleasant. As a globalist, they provided us with complementary red wine and daily chocolate. The lounge is the only negative in that it is very small and stuffy. But the food is OK. During our stay, a high level official delegation from a major country arrived to enter a trade negotiation with US treasury secretary. So the security tightened up. But overall they were pretty low-key, and did not inconvenient us too much. I highly recommend the hotel. Great value!Show More

Jmahg

Couples · October 2025

6/10

Unfortunately from the start of our visit there were problems. The king sized bed suite was set up as twin beds. This was rectified the following day very quickly by housekeeping. Indeed housekeeping ...Unfortunately from the start of our visit there were problems. The king sized bed suite was set up as twin beds. This was rectified the following day very quickly by housekeeping. Indeed housekeeping throughout our stay was efficient and well executed. We had Regency lounge included which is paid for in the room price. This was very disappointing and not as expected but when we reported our concerns staff on duty did their very best to help us and to put it right. When the Manager was involved he also did a great job and took our concerns seriously and the service improved massively by our last night. However it transpired that we hadn’t been offered any egg selection at breakfast for our entire stay until we had raised it the day before we left so only had this option on our last breakfast. Hopefully for future guests this will be rectified.Show More

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Hotel Urban,a Member of Design Hotels, Madrid

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9.1

Excellent

1083 reviews

Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Non-smoking throughout

Allergy-free room

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Accessible shuttle

No accessible shuttle

No accessible train station shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Electric bicycle charging station

Car hire

Shuttle service (additional charge)

Self parking (surcharge)

Airport transportation - pickup (surcharge)

Airport transportation - drop-off (surcharge)

Covered parking

Secured parking

Garage

Electric bicycle charging station

Accessible train station shuttle

Pet-Friendly

Pets allowed

Pet bowls

Pet basket

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Food delivered to guest room

Snack bar/deli

Spa

Massage services

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Family Friendly

Family rooms

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Shopping on site

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Hyatt Regency Hesperia Madrid doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

Hyatt Regency Hesperia Madrid's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Hyatt Regency Hesperia Madrid

Good

477 reviews

Show More

Popular Amenities

Choose rooms

May 7th – 8th 2026

1 Room, 2 Travellers

477 reviews

areye010

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

dbasha

6/10

travel-world-mom

10/10

Jmahg

6/10

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Hotel Urban,a Member of Design Hotels, Madrid

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

477 reviews

areye010

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

dbasha

6/10

travel-world-mom

10/10

Jmahg

6/10

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JW Marriott Hotel Madrid, Madrid

Sevilla, 2

Good

176 reviews

Hotel Urban,a Member of Design Hotels, Madrid

Carrera San Jerónimo, 34

Excellent

1083 reviews

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Family Friendly

Safety & Security

8/10

8/10