InterContinental Mark Hopkins San Francisco by IHG - Image 1

InterContinental Mark Hopkins San Francisco by IHG - Image 2

InterContinental Mark Hopkins San Francisco by IHG - Image 3

InterContinental Mark Hopkins San Francisco by IHG - Image 4

4-Star hotel

InterContinental Mark Hopkins San Francisco by IHG

999 California St, San FranciscoSee map

Good

1315 reviews

8.5/10

Stay highlights

Iconic Nob Hill location

Nestled atop Nob Hill, the hotel offers stunning views of the San Francisco skyline and easy access to attractions like Union Square and the Cable Car Museum.

Elevated culinary experiences

Indulge in a fine dining experience at the renowned Top of the Mark, featuring seasonal cuisine and panoramic city views, perfect for special occasions.

Timeless luxury amenities

Enjoy the elegance of spacious rooms, a lavish spa, and personalized service that ensures a memorable stay in this historic hotel.

Popular amenities

WiFi available

Parking

Non-smoking rooms

Air conditioning

Fitness center

24-hour front desk

Restaurant

Room service

Business center

Heating

Family rooms

Pets allowed

Lift / Elevator

Laundry

Luggage storage

Express check-in/check-out

Safety deposit box

Bar

Choose your room

Jul 29th – 30th 2026

1 Room, 2 Travellers

8.5

1315 reviews

sschafe48170

Couples · October 2025

6/10

We were really looking forward to our stay at the Intercontinental Mark Hopkins, but we were somewhat disappointed. Of the 8 or 9 Intercontinental Hotels where we have stayed, we would probably have t...We were really looking forward to our stay at the Intercontinental Mark Hopkins, but we were somewhat disappointed. Of the 8 or 9 Intercontinental Hotels where we have stayed, we would probably have to put it at the bottom. To start, they could not locate the second night of our reservation. Due to status with IHG, I had to book using two reservations. After 15-20 minutes looking, they finally gave us a key for both nights. The room was a nice corner room. It was slightly dated, but not overly. However, the carpet was somewhat worn and not what I would expect from an Intercontinental. We were a little surprised that there were no robes and it wasn’t until our final morning we saw a small card that said to contact the front desk if a robe was desired. Seemed like a half measure. Of the three elevators (minimal to begin with), one was out of service all weekend and there were lines and long waits. It seemed like only one elevator was working some of the times. We had no WiFi the entire weekend, but were charged a resort fee. They explained it might not get to the corner rooms. Should not be an issue at a premium property. The one shining star was Top of The Mark. Drinks were well made and the view incredible. The staff was very personable and made you feel welcome. If you are a veteran, make sure you try the “Squadron Bottle”. It’s a free shot, but if you take the last shot of the bottle, you buy the next. All in all, there are much better choices in that price point.Show More

kaitlinh203

Family · November 2025

6/10

My husband, two kids, and I stayed at the Intercontinental Mark Hopkins for four nights in November of 2025. My husband had a conference downtown, so we came along to explore the city, but I honestly ...My husband, two kids, and I stayed at the Intercontinental Mark Hopkins for four nights in November of 2025. My husband had a conference downtown, so we came along to explore the city, but I honestly wish we had chosen a different hotel. Pros- I felt safe in and around the hotel, which is a big deal for us. It was clean, and the Christmas decorations were beautiful. Raffy, the doorman, was INCREDIBLE. He made my kids feel very welcome and was so friendly each time we saw him. On to the reasons for the 3 star review... 1. The price absolutely does not fit the amenities (or lack thereof) offered. They recently removed the coffee makers and refrigerators from the rooms. This may seem like a small thing, but for a family staying for 4 nights, a fridge and coffee maker in the room is essential. I also don't think it's asking too much, as in-room coffee makers and minifridges are pretty much standard in even basic hotels. Next, the front desk staff was, let's just say, less than friendly. Next, I realize that the hotel is historic, but the bathrooms really need an upgrade. There is virtually no counter space. In summary, this hotel would be cool for a one-night romantic stay in the city. There are certainly better choices for families and people staying more than one night.Show More

Nomad50567174081

Family · October 2025

2/10

Serious Concerns Regarding Amenities and Staff Conduct My recent stay was marked by a lack of basic services and a troubling display of staff indifference. • Amenities Removed and Inaccessible: Hotel ...Serious Concerns Regarding Amenities and Staff Conduct My recent stay was marked by a lack of basic services and a troubling display of staff indifference. • Amenities Removed and Inaccessible: Hotel management decided to change the level of service in the rooms, and during our stay, the in-room coffee maker and all mini-bar contents were removed, and the mini-fridge was locked without prior notice. Although staff claimed they would unlock the fridge following the removal process, this never happened, leaving me without refrigeration. • NEGLIGENT STAFF RESPONSE TO EMERGENCY: A deeply alarming incident occurred when a woman fainted in the lobby right in front of the check-in desk. Multiple guests immediately rushed to help, but no hotel employee came forward to check on her or offer emergency assistance—a complete failure of basic duty of care. • Poorly Maintained Facilities: Access to ice was extremely difficult, as there was only one working ice machine for the entire hotel.Show More

jorndd

Solo Travel · October 2025

4/10

As a IHG Platimum Ambassador, I have stayed at the Intercontinental Mark Hopkins in San Francisco many times and have been mostly happy with the experience. Today, I learned that management decided to...As a IHG Platimum Ambassador, I have stayed at the Intercontinental Mark Hopkins in San Francisco many times and have been mostly happy with the experience. Today, I learned that management decided to remove coffee makers, minibars, drinking glasses and wine glasses from all rooms. This is an experience I find unacceptable even for a budget hotel, let alone an expensive hotel like the Intercontinental Mark Hopkins. I don’t think it is asking too much to be able to make a cup of coffee in the room after waking up, before being presentable to walk to the restaurant to get a “complimentary coffee”. Similarly, to have to call room service for some drinking glasses and have to wait for 30 minutes to get them delivered is not what I would expect from a hotel in this category. I will look for other options in the future.Show More

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Non-smoking throughout

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Paid WiFi

Transport & Parking

Parking

Valet parking

Private parking

Parking garage

Electric vehicle charging station

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness center

Restaurant & Bars

Restaurant

Room service

Bar

Wine/champagne

Food delivered to guest room

Breakfast takeaway containers

Cleaning Services

Laundry

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

First aid kit available

Screens / Barriers between staff and guests for safety

Face masks for guests available

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 12:00 PM.

InterContinental Mark Hopkins San Francisco by IHG's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

Historic Landmark with Stunning Views
Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.
Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.
Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.
Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

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Fine print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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8.5

1315 reviews

sschafe48170

Couples · October 2025

6/10

kaitlinh203

Family · November 2025

6/10

Nomad50567174081

Family · October 2025

2/10

jorndd

Solo Travel · October 2025

4/10

Amenities

General

Non-smoking rooms

Air conditioning

Heating

Non-smoking throughout

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Paid WiFi

Transport & Parking

Parking

Valet parking

Private parking

Parking garage

Electric vehicle charging station

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness center

Restaurant & Bars

Restaurant

Room service

Bar

Wine/champagne

Food delivered to guest room

Breakfast takeaway containers

Cleaning Services

Laundry

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

First aid kit available

Screens / Barriers between staff and guests for safety

Face masks for guests available

InterContinental Mark Hopkins San Francisco by IHG

Good

1315 reviews

Jul 29th – 30th 2026

1 Room, 2 Travellers

1315 reviews

sschafe48170

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kaitlinh203

6/10

Nomad50567174081

2/10

jorndd

4/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

1315 reviews

sschafe48170

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

kaitlinh203

6/10

Nomad50567174081

2/10

jorndd

4/10

Amenities

FAQs

Fine print

Show more

6/10

6/10