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InterContinental Melbourne The Rialto by IHG

495 Collins Street, Melbourne

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Good

1220 reviews

8.6/10

Luxurious Amenities and Facilities
InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.
Upscale Room Features
Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.
Prime Location and Dining Experiences
Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.
Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

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Popular Amenities

Parking

Air conditioning

Swimming pool

Luggage storage

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Jun 2nd – 3rd 2026

1 Room, 2 Travellers

8.6

1220 reviews

928rang

Family · October 2025

4/10

I recently stayed at InterContinental Melbourne The Rialto while travelling from Sydney to present at a business conference hosted onsite. My company books this hotel regularly due to what has always ...I recently stayed at InterContinental Melbourne The Rialto while travelling from Sydney to present at a business conference hosted onsite. My company books this hotel regularly due to what has always been a reputation for professionalism and reliable service. Unfortunately, this visit fell well short of expectations. We booked sea view supreme room. Upon check-in, I was informed that my reserved room category was unavailable due to overbooking, and I was downgraded without prior notice. While the receptionist remained polite, I was only offered a drink voucher and late checkout, which did little to address the inconvenience—especially as I needed time to prepare for my presentation. First we weresend to room in buillding 5. The room had view at restaurant roof, it was noise cause it was a bandsinging till late. The hot tube was working iust withboilled water. We asked the reception to be moved in the room showed in pictures(see view) and she agreed to move us second day. We moved in buillding 3. There the room was very dirty.The hottube was not working and we coudnt enioy the viewcause were spiders and ants everywhere.The toiletwas flushing every 30 minutes and was filty .lt wasno shampoo or shower gel. We called againreception and they send us after 50 minutes. Breakfast was poor. We was waiting to get acoffee 16 minutes. Restaurant supevisor was rudeand arogant.Don't recomand this hotel. The following morning, another issue arose when the presentation slides I had emailed to the hotel’s Business Services Printing Desk the previous night were not delivered to the conference room as agreed. As a result, I had to present using an outdated version of my presentation, which reflected poorly in a professional setting. To add to this series of problems, my suit was returned wrinkled and late after being sent for the “2-hour Express Pressing Service.” It arrived over five hours later with a handwritten note saying, “Machine delay – apologies.” This was particularly frustrating as I had a speaking engagement that morning. I understand that errors can happen, but three separate service failures during a single one-night stay is unacceptable for a five-star hotel, especially one that promotes itself as a premium destination for business travellers. I raised the issues during checkout but was told that “management would look into it,” with no follow-up since.Show More

AmericanPhotographer

Friends Getaway · October 2025

8/10

We stayed as a group of three, booking two rooms, and had a very enjoyable visit overall. Pros: • Upgrades and elite recognition were excellent — both rooms received really nice upgrades, which made...We stayed as a group of three, booking two rooms, and had a very enjoyable visit overall. Pros: • Upgrades and elite recognition were excellent — both rooms received really nice upgrades, which made the stay feel special. • The hotel has rich history and charm, giving it a classic, elegant feel. • Pool area is lovely. • Coffee service in the restaurant was great and high quality specially drinks. ☕️ Cons: • The Club Lounge was always busy; the older lounge felt cozier with a better atmosphere. • There were flies around the buffet area in the restaurant, which was a little off-putting during meals. 🪰 • We had to change rooms due to a bad AC, a similar issue we encountered during a previous stay. Overall: InterContinental Melbourne impresses with its elite member recognition, historic charm, and comfortable amenities. While some operational issues and a busy lounge detracted slightly, the hotel remains a strong choice for travelers seeking classic luxury in the heart of Melbourne.Show More

lindabH4629YZ

Family · November 2025

2/10

I attempted to change the dates of a booking weeks before it was due. I sent three messages without any reply. I went ahead and cancelled the booking requesting a reschedule of dates or a refund. I ev...I attempted to change the dates of a booking weeks before it was due. I sent three messages without any reply. I went ahead and cancelled the booking requesting a reschedule of dates or a refund. I eventually received a reply that it was non refundable. I then proceeded to be bombarded with emails and whatsapp messages from the hotel confirming checkin. I have travelled a great deal and never, anywhere in the world, been charged the full rate for rescheduling or cancelling a booking well in advance at a major hotel. I will be exploring my options under the Australian Consumer Law (ACL) and will not be staying with The Intercontinental again. This feels like predatory selling designed for money making. I'm quite sure the room was re-sold and the properly achieved double the rate. Very poor business practice.Show More

Zia

Couple · November 2025

7/10

The hotel is a lovely converted space that is in a great central location in the city. Pool, spa and gym are great although access to them is up fire stairs from the 9th floor (to the 10th). The rooms...The hotel is a lovely converted space that is in a great central location in the city. Pool, spa and gym are great although access to them is up fire stairs from the 9th floor (to the 10th). The rooms were comfy, spacious and the beds really great. BUT shower pressure was pretty average and we didn't have hot water on the first night. and instead of being given another room we had to miss dinner reservations to wait for maintenance to sort 3 times. On check out they wiped our mini-bar charges which were around $20. And while the hotel and rooms are relatively clean, you could tell it wasn't a 10 but more a 7.5. I excepted more when paying $500 per night.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Car hire

Self parking (surcharge)

Secured parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Process in place to check health of guests

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Fence around pool

Access to nearby indoor pool

Pool sun loungers

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Vegetarian menu options available

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center services

Steam room

Beauty Services

Manicure

Pedicure

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Outdoor Activities

Swimming nearby

Rooftop garden

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

Security alarm

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

InterContinental Melbourne The Rialto by IHG doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

InterContinental Melbourne The Rialto by IHG's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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InterContinental Melbourne The Rialto by IHG

Good

1220 reviews

Show More

Popular Amenities

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

1220 reviews

928rang

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

AmericanPhotographer

8/10

lindabH4629YZ

2/10

Zia

7/10

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Amenities

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hygiene

Fitness & Gym

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Spa

Games, Entertainment & Media

Cleaning Services

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Outdoor Activities

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