InterContinental Tokyo Bay, an IHG Hotel
Minato-ku Kaigan 1-16-2, Tokyo
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Good
404 reviews
8.5
Luxurious Accommodations
InterContinental Tokyo Bay offers spacious rooms with stunning views of Tokyo Bay or Sumidagawa River. Each room is equipped with modern amenities such as an LCD TV, fridge, and a luxurious bathroom with toiletries.
Gourmet Dining Options
Indulge in a culinary journey at the hotel's 8 restaurants, including 'Chef's Live Kitchen' with sea views, 'La Provence' serving Southern French cuisine, and 'Zillion' offering healthy Italian dishes. Enjoy drinks at the trendy 'Hudson Lounge' and 'New York Lounge'.
Convenient Location and Services
Located near Takeshiba Station and Hamamatsu-cho Train Station, the hotel provides easy access to major attractions. Benefit from 24-hour concierge services, free WiFi, and facilities like a hairdresser and private parking.
Experience luxury and convenience at InterContinental Tokyo Bay. Book your stay now for an unforgettable experience!
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1 Room, 2 Travellers
Guest Reviews
Overall
8.5(404)6/10 Mediocre hotel that’s not anywhere close to the claimed 5 stars
This one-night stay capped off our trip to Japan before flying back to the US, and it was quite disappointing. I booked a Twin Classic River View room using the Chase Free Night certificate plus 23k points — a fairly decent value. Because I’m Platinum, we were told at check in that we were upgraded to the Twin Classic Bay view room. While I appreciated this, the hotel was not very full, and I saw plenty of better rooms available. After a bit of back-and-forth with the front desk clerk, we got an upgrade to a Premium Twin Bay View mid floor room (12th floor). While this was done grudgingly and without a smile, I appreciated this concession greatly. That is, until we got to the room. It was a big letdown after staying at Conrad Tokyo and Conrad Osaka on this trip and The Okura (and others) on the last trip. I knew it wasn’t going to be the same level given the four circles Trip Advisor, but the pictures on their Website were much more attractive than the reality:
— Those pictures that seem to show hardwood floor are actually showing carpet in the hardwood floor pattern. I do actually prefer carpet, but the picture looked much nicer and more modern than the reality.
— The room felt much smaller than the 42 sq meters shown on the website.
— The furnishings are tired, scratched up and stained, especially the coffee table.
— Unlike all the other hotels on our last trip, this one was not spotlessly clean. There were big food crumbs, for example, on the bay window sill.
Other issues we had with the room were as follows:
— THEY CHARGE FOR NESPRESSO CAPSULES! I really couldn’t believe my eyes, but the minibar menu listed Nespresso capsules for 400 yen each.
— The mattresses were clearly quite old and, while they used to be pillow-top, those tops were no longer effective.
— By far worst of all issues is that the shower water pressure was pathetic — it was US-hotel level. One of the best things that we found in the other two hotels on this trip and three hotels on the last trip was the amazing water pressure in the showers. I finally learned to appreciate rainfall shower heads as the other hotels (which this one didn’t have) because of the amazing water pressure.
— The bathroom was overall small, poorly laid out and with a sink that had almost no countertop space. In addition, unlike the main room, the bathroom’s big window didn’t have a blackout curtain which made the room very bright at night.
As you can see, a lot of negatives. The only positives were:
(1) The hotel was just as quiet at night as the other Japanese hotels we stayed at,
(2) Some of the staff were truly amazingly helpful. One lady went out of her way to walk us from the lobby to the 3rd floor exit from the hotel to the train station (which requires walking through the entire 3rd floor with some twists).
Overall, this is not even remotely close to the 5-star hotel it claims to be. It’s a solid 4-star hotel similar to a typical Marriott / Westin in the US. There are WAY better options for similar amount of money, if you’re paying cash. I’m very sad this was how we spent our last night there. Should’ve just let the free night expire and stay at the Okura or Conrad again.
Smodeler9Mar 17, 2025
9/10 Pleasant, very helpful staff, comfortable rooms.
The view of the bay was nice. The rooms are regularly cleaned and checked up on by housekeeping.
The concierge was very helpful with recommending restaurants and making bookings, and taxis were always readily available at the entrance.
PatrickApr 15, 2025
8/10 If you are looking for a good location with a good view would recommend.
Great location and views of the harbour from the bedroom. Train station and shopping complex with lots of food close by in addition to a family mart. Large room size for Tokyo standards. Very hot shower. Friendly and helpful staff.
BonnieFeb 25, 2025
6/10 Pleasant
cool view on Tokyo bay, window in bathroom additional plus.
MaximApr 16, 2025
10/10 Excellent stay in beautiful modern hotel in a very good location.
View over bay was gorgeous. Room spacious, immaculately clean and comfortable.
FrancoisApr 14, 2025
10/10 Lovely place, super friendly staff and great location
Almost everything … very impressive
ShahApr 13, 2025
9/10 Great hotel with a great location
PatrickApr 1, 2025
10/10 Comfy with class
Comfortable and excellent location, delicious breakfast with versatile dishes
MohannadApr 13, 2025
8/10 Great Hotel away from the Maddening Crowd
The location at Tokyo Bay is two subway stops away from the bottom of Ginza, making it great for getting around Tokyo without the noise of other areas at night. Hotel service was excellent, and the rooms were good-sized. There was also a great breakfast buffet.
OliverJan 14, 2025
9/10 A little on the pricey side but worth if you'd like a bigger room and a good view!
Rooms were very spacious and had very good amenities! Amazing view! Staff was very friendly and helpful - especially when we needed to get a taxi on the last day to the airport. Very good spread during breakfast!
NurinJan 27, 2025
8/10 Overall we had a great time and looking forward to going back.
The view was fantastic
Guest room and bathroom was clean and comfortable
Club room was peaceful and we were always able to find a table with a view
Very attentive and polite staff
JulieJan 22, 2025
6/10 Overall a good experience with very supportive staff all to be ruined by one Bad Guy!
Good breakfast, safe and family friendly restaurant
KarthikDec 28, 2024
8/10 Very good
View was good, room above average, not the cleanest bathroom tile. Staff less helpful than miyako Osaka and security, buffet less great than Miyako Osaka. Everything a step below miyako osaka
MarieFeb 3, 2025
6/10 Ok
Location was great
MmmkhatriMar 30, 2025
1/10 Disappointing
Nothing.
FelicityJan 21, 2025
9/10 Super nice stay!!
The place was super clean and well located.
Modern facilities, best bed ever and great shower!!
BelenJan 2, 2025
9/10 Very nice stay and we were pleased with the accommondation.
View is very nice; room was clean and good. Breakfast was as expected.
JouniJan 7, 2025
9/10 Everything was excellent!
Clean & specious rooms, lovely view of the Bay & River
Very friendly staff especially at the Nagomi Lounge
Breakfast, High Tea & Dinner were amazing.
NurJan 2, 2025
4/10 They rush you while you’re eating, saying it’s time to get out from the dining room
Staff were not too friendly
GuerdineJan 26, 2025
3/10 Wish we had stayed at the Westin
The view
FelicityFeb 9, 2025
10/10 It’s exspensive but nice
Very clean
FrancisMar 15, 2025
10/10 great
good service
FoongApr 14, 2025
10/10 Exceptional
NouraApr 16, 2025
10/10 Exceptional
KarapetApr 12, 2025
8/10 Very good
PoonApr 8, 2025
9/10 Superb
SimranMar 25, 2025
4/10 Disappointing Stay Marred by Racial Discrimination and Subpar Service—Some Good Moments but Not Enough
I was deeply disappointed with my recent stay at Intercontinental Tokyo Bay. While the outdated condition of the hotel was a concern, the most upsetting aspect of my experience was the racial discrimination I encountered. Despite Japan's reputation for exceptional hospitality, I observed several instances where non-Caucasian guests, including myself, were treated with noticeable discomfort and impatience by some staff members. On multiple occasions, staff exhibited frustration and irritation when language barriers arose, even when I used Google Translator to facilitate communication. Despite these efforts, they failed to engage with proper respect and empathy, which was incredibly disheartening.
What upset me most was witnessing the stark difference in how local guests were treated compared to international guests. It was evident that locals received far better service, despite the fact that international guests, like myself, often spend significantly more money at the hotel. This blatant inequity in treatment was both shocking and insulting.
Adding to my frustration is the fact that we even paid extra for lounge access rooms, expecting a higher level of service and hospitality, but the experience was still incredibly disappointing. The female staffs in the lounge were very attentive, however the discriminating service failed to justify the additional cost.
Overall, I spent thousands of dollars on this stay(around $6k USD for 10 days)—far exceeding what one might expect to pay for an average hotel experience. Yet, despite this significant investment, I felt unwelcome and undervalued. It was particularly disappointing to encounter such treatment during the busy holiday season, a time when warmth and accommodation should be prioritized.
The bar service further added to the negative experience. The staff appeared disengaged and uninterested, and the atmosphere fell far short of what one would expect from a hotel of this caliber. Enjoying the hotel’s amenities was nearly impossible due to the lackluster service.
That said, there were some positives worth mentioning. The location of the hotel proved convenient, with the nearby monorail station and a convenience store making transportation and small errands easy. Additionally, the concierge team was truly exceptional, offering assistance with genuine care and professionalism. Another standout was the tall, older doorman, who was an absolute gentleman with his service. His warm and attentive demeanor made every interaction pleasant, and his dedication to guests stood out as a shining example of excellent hospitality.
Even with recent renovations, the hotel still felt outdated and failed to meet the high standards its price point suggests. However, it is the racial discrimination, poor communication, and subpar service that have left the most lasting negative impression. This experience has profoundly affected my view of both the hotel and Japan as a destination. Moving forward, I will choose to spend my money in places where my business is genuinely valued, and where I am treated with the respect and dignity I deserve.
63VolcomJan 9, 2025
10/10 Great location, excellent facilities, friendly welcoming staff
Had an amazing stay at this hotel - can't fault anything. Located is excellent for access around Tokyo - tube just around corner, or main next work tube trains 10 minutes walk away (also access to Haneda monorail)
Staff are extremely welcoming.
Rooms are well equipped with very comfortable beds, TV, fridge, kettle & mini bar. Bathroom had toiletries, bath & separate shower.
Although not cheap, I would advise if you can to upgrade rooms to the bay view - great to watch the boat traffic & Rainbow bridge.
Breakfast had an amazing choice of hot & cold food.
There is a lobby lounge, bar & restaurant, fitness room.
Easy access to the waterfront footpaths.
We thoroughly enjoyed our stay & the excellent service & facilities of the hotel
U8982CDkarenmFeb 2, 2025
10/10 Outstanding Experience!
Stayed for 3 nights. Outstanding experience - the room, F&B, and overall service. In particular, the food and service at Nagomi Lounge was exceptional - many thanks to Sumirie and Hoyoung who are a credit to the hotel. We will certainly return in July 25 when we next visit Tokyo!
Blackstream18Feb 16, 2025
9/10 Will recommend the hotel to my friends.
The hotel provided with us fresh bedding. Appreciate.
MingDec 25, 2024
5/10 Passable
Excellent facilities
KarthikDec 29, 2024
8/10 Very good
Clean, comfortable beds
AndreaJan 25, 2025
7/10 Rooms are too old
Breakfast was good
LamDec 16, 2024
10/10 Exceptional
BelkisJan 19, 2025
10/10 Fabulous!
First time in Japan and what an excellent stay it was. Fantastic views across Tokyo Bay and the Rainbow Bridge. Use of Club lounge was good for a more personalised touch including champagne and delicious High Teas.
Staff were incredible. They were very courteous, polite, respectful and eager to please. We were allowed an early check in and late checkout. All the staff went above and beyond. A massive thank you to all of them for making our first time in Tokyo so enjoyable. Highly recommended!
1MFMNov 14, 2024
10/10 Great location great service
Place, view, servis, japanese breakfast
LucieJan 9, 2025
10/10 Hospitality wormth welcome and friendly people
Location
RashidNov 30, 2024
10/10 Exceptional
Staff fantastic
RebeccaDec 4, 2024
8/10 Hotel very nice, also the loacation super!
MariaNov 7, 2024
10/10 Exceptional
DavidJan 3, 2025
9/10 Superb
Beautiful view of Tokyo Bay
TanunOct 18, 2024
10/10 Exceptional
view, room
Joey6868Sep 20, 2024
10/10 Exceptional
SvetlanaNov 3, 2024
10/10 Exceptional
JoseOct 16, 2024
9/10 Superb
FirasDec 15, 2024
3/10 Never coming back again
Room had a nice view
CherylAug 16, 2024
8/10 Very good
KevinOct 6, 2024
9/10 Superb
JoseOct 20, 2024
10/10 Exceptional
NaruephonAug 16, 2024
7/10 The stay was okay. It can be better
Property was overall clean.
RachelleMay 26, 2024
5/10 It’s was good villain for money but fell short of expectations of an IHG property
Very clean.
JustinApr 15, 2024
10/10 Relaxing, luxurious and close to everything.
Everything. The view, the staff, the location, the food.
CarlaApr 29, 2024
9/10 Good central hotel in Tokyo and good size rooms
Good location! liked the club facilities
CostasJun 8, 2024
10/10 Exceptional
everything, from the doormen to staff's beautiful uniforms, to cleanliness to location
SamanthaMay 20, 2024
7/10 Not a friendly hotel
Satisfactory.
RachelleMay 26, 2024
9/10 Superb
Excellent quality and service.
Very clean.
Professional staff
KhaledMay 22, 2024
7/10 Staffers arent flexible ; very straight
By the bay
RachelleJun 6, 2024
10/10 Exceptional
Location and rooms
MiguelApr 18, 2024
7/10 Okay stay
Near the Bay
RachelleJun 6, 2024
10/10 Exceptional
MneeraJul 16, 2024
10/10 Exceptional
ViramJun 27, 2024
1/10 Bad
AydinApr 12, 2024
10/10 Excellent
OlafimihanMay 31, 2024
9/10 Superb
KniJul 15, 2024
9/10 Superb
BahaaJul 13, 2024
6/10 Will not book this hotel ever again feels like a 3 star hotel
nothing does not feel like a 5 stay hotel at all will not book this hotel ever again
LimApr 15, 2024
9/10 Excellent hotel within walking distance to eateries and stations.
Quiet area but close to eateries and train and subways stations. They also provide a shuttle bus to the nearest station Hamamasutcho which saves walking 15 mins. There is a bus to take you back on a schedule of course.
DavidkchewApr 13, 2024
10/10 Beautiful hotel with gorgeous rooms and lovely breakfast. You won't be let down by the Bay view!!!
We absolutely loved our stay here. The room had the most incredible view, the hotel felt super festive and warm for a christmas break. Breakfast was always good and easy.
TomJan 21, 2024
3/10 The location of the hotel was good, and it is the main point that I relied on when I chose the hotel to stay during the
Location , view , interior.
ZainabMar 20, 2024
9/10 Superb
View overlooking the bridge was very nice at night. We enjoyed our room. Braekfast we used only once and it was very good.
We enjoyed a six and seven course dinner at the 6th floor (Manhattan?) and it was superburb experience
RudolphMar 15, 2024
9/10 Awesome location and amazing views!
Very clean and in a great location. Great views of the Skytree and landscape of Tokyo Central. Breakfast was great with lots of variety and the view was superb.
Subway 5 min walk
AtifFeb 29, 2024
2/10 Very poor
MesutMar 6, 2024
10/10 Exceptional
JohnApr 28, 2024
10/10 Fantastic hotel with excellent staff.
Amazing room with spectacular view.
ScottFeb 21, 2024
10/10 Exceptional
MichaelApr 17, 2024
10/10 Exceptional
SuroorApr 16, 2024
9/10 Superb
GeorgeMay 18, 2024
10/10 I love the place, accessibility, view, breakfast, staff and I enjoyed my stay.
The view is from our room is amazing. The breakfast is perfect and I do really enjoy it. I love the bath tub which is fully equipped in our needs. The staffs are great.
FlorabelFeb 16, 2024
10/10 Exceptional
Big Room, nice view, good Continental breakfast, polite and efficient Staff
ÖmerFeb 5, 2024
8/10 Very good
AnnMar 18, 2024
8/10 Very good
DanilaFeb 27, 2024
8/10 Very good
PaoloFeb 16, 2024
6/10 Pleasant
DeepakMar 2, 2024
9/10 Superb
ArvinApr 16, 2024
9/10 Superb
JayaApr 8, 2024
7/10 Good
HaoranMay 2, 2024
7/10 It was ok. A high cost. Stayed elsewhere at the beginning of the trip and paid significantly less.
The staff were excellent. atmosphere of the restaurants and lobby was gorgeous, but not kid/adolescent friendly.
DeeNov 16, 2023
7/10 Overall is a pleasant stay
Very nice view , room clean, nice food for in room dining, doorman very polite
ChrisNov 2, 2023
7/10 Fair stay room with good view, my status was not recognized, no upgrade no nothing.
Great view.
RobertDec 4, 2023
9/10 Very nice and pleasant
Good choice of breads.
LakshmiDec 20, 2023
4/10 moderate
friendly staff in lounge and check in
bathroom
IbrahimNov 19, 2023
8/10 Very good
Good location, nice lobby
BeniaminNov 23, 2023
8/10 Relaxing New Year break
Location very convenient
IanJan 3, 2024
10/10 Exceptional
AshikDec 30, 2023
5/10 Passable
MyintJan 31, 2024
10/10 Exceptional
HamadDec 1, 2023
6/10 Pleasant
KaiDec 20, 2023
9/10 Superb
KiaDec 22, 2023
9/10 Superb
SawNov 18, 2023
7/10 Good
AurelOct 29, 2023
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All Amenities
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Ironing service
Massage services
Currency exchange
Chapel/shrine
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
Kid meals
Emergency cord in bathroom
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.