JW Marriott Grosvenor House London
86-90 Park Lane, London
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Good
1137 reviews
8.2
Luxurious Landmark Hotel in Mayfair
Historic Elegance: Opened in 1929, Grosvenor House has been a favorite of royalty and celebrities, offering luxurious guest rooms and extensive facilities for a truly memorable stay.
Diverse Amenities: From a stylish cocktail bar to a well-equipped fitness center and 31 meeting rooms, guests can enjoy a range of facilities to cater to their needs during their stay.
Culinary Delights: Indulge in a classic American dining experience at JW Steakhouse, known for its tender grilled cuts of beef and fresh seafood. For a lighter meal, Park Lane Market offers a selection of light bites and classic American candy.
Experience the charm and sophistication of Grosvenor House in Mayfair. Book now for an unforgettable stay!
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Popular Amenities
See All Amenities
Air conditioning
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
8.2(1137)6/10 Nice hard product, but unfriendly and cold at times
I am struggling with this review. The property is well-located and well-maintained. Overall, it is a nice hotel with a very posh vibe if that is what you are looking for, but I found that it bordered on stuffy and pretentious. Perhaps that comes with the location of being next to Hyde Park. While the hard product of the hotel is quite good and well-maintained, I struggled with the service. I found it a bit cold and inconsistent. For example, when dialing for guest services, it would only be answered around 50% of the time. Many times, we could not get someone to answer during our stay. I found certain individuals at the front desk to be rude and unhelpful. There were a few times they had committed to follow-up on a request but never did. Housekeeping was wonderful, and the room was well-appointed. I did not find the rooms tired like some other reviewers. Overall, it's a nice luxury hotel, but it's not my vibe. Will try another hotel in a different part of London.
377johnr377Mar 15, 2025
10/10 Every detail is perfect- one of the best JW we have ever stayed at.
Excellent stay at the JW Grosvenor London. From the moment we arrived we were treated with tremendous kindness and excellent customer service.
What went well:
First, our room was beautiful, updated, clean and very well appointed. Housekeeping was fantastic and took great pride in their job. The bed was very comfortable and the shower had great water pressure.
Second, the executive lounge was exceptionally well done. Every staff member was warm, helpful and sincere. The food, snack and beverage selections were wonderful. Every team member in the lounge went out of their way to make our stay memorable.
Third, the location of the hotel is perfect. Easy to walk to a number of restaurants and shopping as well as Hyde Park.
The best part of our stay was the wonderful team of staff at the JW Marriott London. Everyone we encountered was top notch. We could not have been more pleased with our stay. Already looking forward to a return trip.
klp604Mar 13, 2025
10/10 Amends Made and Grosvenor House back where it belongs
We have had two not so good experiences at this hotel recently. Lisa from the hotel asked if I would give them a chance to make amends and the room was super. She is an Italian star our stay this time was really up to our expectations from Marriott as we stay in their hotels whenever we travel. My faith is restored in JW Grosvenor House in Park Lane we visited another hotel close by that I had considered changing to and quite frankly I am pleased
Lisa convinced my to give her another try.
X4264WLmichaelwMar 2, 2025
8/10 Very good
The hotel is self from great
RJan 13, 2025
10/10 Warm, friendly and well appointed hotel. Hope to return again soon
Fantastic stay at JW Marriott Grosvenor House in Park Lane.
Warm welcome from the doormen and although I arrived at 12:30pm the reception managed to accommodate my early arrival.
The Executive room was spacious and had nice views of the London skyline.
The Executive Lounge was amazing and had recently been refurbished to a high standard. Many tasty treats and plenty of seats.
605howardlMar 13, 2025
9/10 Lovely hotel. Pity about the Reception Staff.
Room, Hotel, facilities, food
RobertMar 17, 2025
10/10 Fabulous stay!!
Fantastic stay at JW Marriott. Location, facility and room were great but best of all was the staff. Special shout out to Kate in the business lounge who was fabulous. I highly recommend a stay at this iconic and beautiful hotel in central London!
J4592QVphilipmMar 16, 2025
5/10 Overvalued
The hotel was okay. It has a nice lobby area and good location. However, given the price tag, the room was quite disappointing. The furniture’s very outdated and the room’s amenities and overall design did not correspond to a 5-star experience.
AleenApr 17, 2025
10/10 Beautiful stay !
Everything was very good, staff, service , helpful ness, breakfast fab , great location ,easy access.Also loved the lounge area where we could entertain our little family
JuliaApr 3, 2025
10/10 The staff made us feel at home.
The location was wonderful. It was easy to get to all the important locations we wanted to see. The room was very comfortable. The staff was very helpful and very welcoming.
ElissaMar 26, 2025
10/10 You pay for what you get.
Great location, centrally located around major attractions and sights.
TonyFeb 15, 2025
8/10 Very good
Location is good.. also it's clean and comfortable
Ta090Feb 13, 2025
8/10 Excelente location and breakfast
Desayuno y ubicación.
PabloFeb 21, 2025
9/10 Excellent stay
Amazing location
Professional staff
SalemFeb 26, 2025
10/10 Definately will be back
Great support from management
ElenaMar 17, 2025
10/10 Exceptional
Beautiful hotel
MichelaApr 21, 2025
10/10 Exceptional
All perfect
RajaaMar 8, 2025
8/10 Pleaeent
Location
FahadMar 3, 2025
10/10 So relaxing
Everything
CiaranMar 30, 2025
9/10 Superb
The staff
DouglasMar 16, 2025
10/10 Exceptional
Sally-annApr 22, 2025
10/10 Exceptional
MohammedApr 20, 2025
10/10 Exceptional
SimonApr 17, 2025
10/10 Exceptional
NooraApr 11, 2025
10/10 Exceptional
AbdulrahmanApr 9, 2025
10/10 Exceptional
FarisApr 7, 2025
10/10 Exceptional
AishwaryaMar 30, 2025
10/10 Exceptional
NicholasMar 29, 2025
10/10 Exceptional
FatimaMar 13, 2025
10/10 Exceptional
EveMar 7, 2025
10/10 Exceptional
JamelahMar 5, 2025
10/10 Exceptional
FadiMar 1, 2025
10/10 Exceptional
ShaikhaFeb 17, 2025
10/10 Exceptional
SalemFeb 14, 2025
10/10 Exceptional
JulieFeb 8, 2025
10/10 Exceptional
AliFeb 7, 2025
10/10 Exceptional
ZuhoorFeb 6, 2025
8/10 Very good
SteveMar 24, 2025
8/10 Very good
SultanMar 17, 2025
8/10 Very good
SimonFeb 24, 2025
8/10 Very good
ClareFeb 14, 2025
6/10 Pleasant
SaudApr 14, 2025
5/10 Passable
FahadFeb 23, 2025
5/10 Passable
OsamaFeb 13, 2025
9/10 Superb
MohammadApr 12, 2025
8/10 Very good
SameerFeb 11, 2025
8/10 Very good
YazeedFeb 9, 2025
9/10 Superb
MarceloMar 31, 2025
9/10 Superb
GabiMar 21, 2025
7/10 Good
TolgaApr 7, 2025
5/10 Passable
I was impressed by the hotel in terms of cleanliness and security only.
MariamJan 4, 2025
9/10 Superb
The location is absolutely perfect, making it convenient to explore the area. Additionally, your staff were exceptionally kind and welcoming, which made my stay even more enjoyable.
I also want to commend the cleanliness of the hotel—it was impeccable and truly appreciated.
AlhammadiDec 28, 2024
6/10 A decent hotel at a good location
Location and bed
AbdullahDec 14, 2024
1/10 N/A
Cleaning and room service
RashedJan 24, 2025
8/10 Very good
JawaherJan 30, 2025
7/10 Good
EshitaMar 16, 2025
10/10 fabulous Christmas stay in london's best neighbourhood walking distance to mayfair village
amazing service and a fabulolus upgrade to a suite! best christmas present!
Hannahr1902Jan 14, 2025
9/10 Superb
1) The location is exceptional and really enjoyed staying at the hotel.
2) The staff are friendly, kind and helpful.
3) The atmosphere of the Park Room.
MohammedDec 22, 2024
9/10 Great experience and very comfortable
Very clean and tidy
JamilaJan 21, 2025
1/10 Bad
The location
SamehDec 4, 2024
10/10 Exceptional
staff are super friendly, the place is quiet and comfortable, and everything is clean.
SarahDec 26, 2024
10/10 I will repeat my stay with them next year
The customer service and the hospitality are exceptional
RustamDec 17, 2024
10/10 Exceptional
I like the place and they clean well the room
RahafFeb 6, 2025
3/10 Unpleasant
Housekeeping , room setting
AbdulazizJan 28, 2025
10/10 Amazing hotel to stay in.
Everything is good.
JadieNov 29, 2024
10/10 Thank you
Everything
MaryamJan 7, 2025
7/10 Good
Location
IbrahimDec 20, 2024
10/10 Thank you JWMarriott staff
Safe
AmalJan 4, 2025
10/10 Every thing was perfect
كل شي عجيب وخيالي
AlsubieyJan 14, 2025
5/10 Passable
Location
VivianDec 17, 2024
10/10 -
👌🏻👌🏻👌🏻👌🏻 everything
MoneeraJan 8, 2025
7/10 Location
Location
AbdullaJan 30, 2025
10/10 Came Again
All
NadiaJan 24, 2025
10/10 -
everything
MoneeraJan 8, 2025
10/10 Exceptional
RanadJan 25, 2025
10/10 Exceptional
MansoorJan 23, 2025
10/10 Exceptional
AlmuteriJan 19, 2025
10/10 Exceptional
FaisalJan 8, 2025
10/10 Exceptional
FaisalJan 8, 2025
10/10 Exceptional
FaisalJan 6, 2025
10/10 Exceptional
FatemaDec 26, 2024
10/10 Exceptional
AbdullahDec 14, 2024
10/10 Exceptional
HamadDec 11, 2024
10/10 Exceptional
AafiaDec 4, 2024
10/10 Exceptional
KhalidDec 2, 2024
10/10 Exceptional
AliNov 29, 2024
10/10 Exceptional
NasserNov 28, 2024
8/10 Very good
AlhanoufJan 26, 2025
8/10 Very good
AbdulrahmanJan 11, 2025
8/10 Very good
KaterinaDec 21, 2024
8/10 Very good
DavidNov 28, 2024
5/10 Passable
FullerDec 27, 2024
5/10 Passable
MariamDec 13, 2024
9/10 Superb
AlhomaidiFeb 1, 2025
9/10 Superb
SuwailehJan 25, 2025
9/10 Superb
AhmadJan 10, 2025
9/10 Superb
FunnellDec 2, 2024
7/10 Good
HamadJan 19, 2025
7/10 Good
AlzeerDec 19, 2024
1/10 Bad
نورJan 8, 2025
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Amenities
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Car hire
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
Coffee Shop on site
Fruits
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Express check-in
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Horse riding nearby
Bicycle-friendly property
Electric bicycle charging station
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.