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JW Marriott Hotel Hong Kong

Pacific Place, 88 Queensway, Hong Kong

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Excellent

946 reviews

9/10

Luxurious Accommodations with Stunning Views
Experience the breathtaking vistas of Hong Kong City, Victoria Harbour, or the mountains from our rooms with large windows. Enjoy a perfect night's sleep on our exclusive 7-layer mattresses and choose your preferred pillow for ultimate comfort.
Top-Notch Amenities for Ultimate Relaxation
Unwind at our outdoor pool, heated during winter, or pamper yourself at the Health Club with a sauna, steam room, and rejuvenating massage services.
Culinary Delights for Every Palate
Indulge in authentic Cantonese cuisine at the award-winning Man Ho Restaurant or savor fresh seafood at the Fish Bar. Treat yourself to signature coffees at Dolce 88 or feast on diverse buffets at JW Cafe.
Book your stay at JW Marriott Hotel Hong Kong for an unforgettable blend of luxury, comfort, and exceptional service.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Jun 1st – 2nd 2026

1 Room, 2 Travellers

946 reviews

268PaulD

Family · November 2025

10/10

As a former Hong Kong resident I was aware that the best place to base oneself when visiting Hong Kong is Pacific Place which has the choice of three luxury hotels, a shopping Mall with quality shops,...As a former Hong Kong resident I was aware that the best place to base oneself when visiting Hong Kong is Pacific Place which has the choice of three luxury hotels, a shopping Mall with quality shops, a wide choice of restaurants, great transport links and a park behind. My family group of six chose the JW Marriott Hotel for our six day stay and it proved to be an excellent choice. Thee Marriott has a high ratio of staff to guests and this ensures great service. Our room was always cleaned early in the day and it was pleasing to see that the room rubbish bin was emptied twice a day. It was noticeable that rooms and public areas had a high degree of cleanliness which, matched by good maintenance, showed the management and supervising staff set high standards. Our room was quiet (no sound of doors slamming) and I slept better in the hotel than I do at home. A good nights sleep was matched by the good food available in the hotel. The Man Ho Restaurant deserves its Michelin star and in the JW Cafe we had a Hainan chicken rice lunch better than any we have eaten in Singapore. The staff in an hotel can make the difference between an average stay and a memorable one. In this regard the Marriott gets top marks from me for we received excellent service with whole departments like housekeeping deserving a mention to individuals who impressed by their efficiency and friendly service. Here I single out Polly (Man Ho Restaurant), Matthew (JW Cafe) and Stephanie LI (Executive Lounge), the latter getting my vote for employee of the month. All the above is pro, and here are two points on the con side the management might like to consider. I found the corridors on the 14th floor dark. and unappealing and a minor refurbishment of laying a new carpets and painting the room doors in a lighter colour would make a big difference. The second suggestion I have is employing room cleaning staff who can speak English and/or Cantonese. I had difficulty understanding a cleaning maid who spoke only Mandarin.Show More

Here_There_Back

Business · October 2025

6/10

JW Marriott Hong Kong is conveniently located near my company’s office and is frequently used for corporate functions. I’ve always enjoyed my previous stays and appreciated the friendly, consistent se...JW Marriott Hong Kong is conveniently located near my company’s office and is frequently used for corporate functions. I’ve always enjoyed my previous stays and appreciated the friendly, consistent service. Unfortunately, my most recent visit fell short of expectations. While the room had a slight unpleasant odor, I spent little time there due to a packed schedule, so it wasn’t a major concern. The bigger issue arose at check-out. I was incorrectly charged for a breakfast on a date prior to my actual check-in — an obvious error. While such mistakes can happen, the resolution process created further complications. Attempts to correct the charge triggered a fraud alert with my credit card provider, who then blocked further transactions from the hotel as a precaution. When this became apparent — after I had already departed the hotel — subsequent communication from the front desk made me feel as though I was at fault. Their approach was noticeably firm, both in phone calls and emails, which left an unfortunate impression. While the issue now appears to be resolved, the experience has dampened my view of the hotel, and I no longer look forward to future stays with the same enthusiasm. That said, I would like to commend the door and room staff, who remained consistently friendly and courteous throughout my visit.Show More

misskitkatt

Couples · November 2025

6/10

The location of this hotel is definitely its strongest feature. Being directly connected to the mall and offering quick access to the MTR makes it extremely convenient. If you enjoy high-end shopping ...The location of this hotel is definitely its strongest feature. Being directly connected to the mall and offering quick access to the MTR makes it extremely convenient. If you enjoy high-end shopping and dining, this is an ideal spot. However, the service throughout the hotel felt inconsistent. The executive lounge, in particular, was disappointing—service was minimal, and even basic greetings were often missing, which fell short compared to other hotel lounges. The rooms are somewhat dated, though they do offer a few modern touches such as electric blinds, USB outlets, and newer beds. If you prefer to be in the central area of Hong Kong, this hotel provides a great location—but don’t expect a high level of customer serviceShow More

Monkystar

Couples · October 2025

2/10

I book a room harbor view and put extra point to a suite. First. They didn’t have suite available. I had the information at the check in. Of course I would have go to an other hotel if I had the infor...I book a room harbor view and put extra point to a suite. First. They didn’t have suite available. I had the information at the check in. Of course I would have go to an other hotel if I had the information before. Room, so small that my husband luggages plus my luggage’s couldn’t all enter in the room. Furniture …. The youngest things in the room is the old tv. Every single things need to be changed. It seems that year 1970 stopped in my room. And the best: I am traveling with my husband, he is the highest level membership of Marriott. Believe me or not, at the check in, the lady explained me that if I wanted to have access to the lounge I had to wait my husband before I didn’t have access to the lounge without him.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Guest education on local ecosystems and culture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Internet

Internet access

Transport & Parking

Self parking (surcharge)

Covered parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Happy hour

Spa

Sauna

Massage services

Steam room

Beauty Services

Games, Entertainment & Media

Television in common areas

Concerts/live shows

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Guest education on local ecosystems and culture

Wine release events

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

JW Marriott Hotel Hong Kong doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

JW Marriott Hotel Hong Kong's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

No. Contact the hotel to know more about network connectivity.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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JW Marriott Hotel Hong Kong

Excellent

946 reviews

Show More

Popular Amenities

Choose rooms

Jun 1st – 2nd 2026

1 Room, 2 Travellers

946 reviews

268PaulD

10.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Here_There_Back

6/10

misskitkatt

6/10

Monkystar

2/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

946 reviews

10/10

10/10