5-Star hotel

JW Marriott Hotel Surabaya

JL Embong Malang 85-89, SurabayaSee map

Excellent

533 reviews

9/10

Stay highlights

Gateway to Surabaya

Nestled in the heart of Surabaya, JW Marriott offers easy access to the city's vibrant attractions, including the historic Heroic Monument and bustling Tunjungan Plaza.

Unmatched Hospitality

Experience personalized service that anticipates your every need, from the moment you arrive until your departure, ensuring a memorable stay.

Luxurious Oasis

Indulge in the stunning infinity pool and rejuvenate at the world-class spa, providing the perfect retreat after exploring the city.

Popular amenities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Restaurant

Room service

Business center

Family rooms

Garden

BBQ facilities

Lift / Elevator

Laundry

Luggage storage

Choose your room

Sep 25th – 26th 2026

1 Room, 2 Travellers

533 reviews

Cleanliness

8.21

Services

9.18

Comfort

8.17

Amenities

9.2

Value

9.16

Location

9.22

Food

9.71

Traveler2025review

Business · October 2025

4/10

I’ve stayed at this hotel on business trips for over the past six years. It has an excellent location, but unfortunately the service and customer experience has markedly decreased, especially in the p...I’ve stayed at this hotel on business trips for over the past six years. It has an excellent location, but unfortunately the service and customer experience has markedly decreased, especially in the past year. Food: The quality of food at breakfast is now poor- both in the Pavillon and executive lounge: it has got progressively worse on each of my recent stays. The other restaurants- the Chinese and Sushi - while excellent- are never available as advertised on the Bonvoy App: the restaurant may be advertised as “open,” but the reality is they are closed for private events. On my last trip, one Saturday, the pool area, along with both the Pavillon and Chinese restaurants were all closed for private events over the lunch period. It’s not that a restaurant gets rented out, it’s that the hotel allows so much of its property - services guests have paid and have an expectation to use - are rented out for private events all at the same time. It leaves the business traveler having very limited options. Rooms: The rooms have also decreased in quality: both from their cleanliness to the upkeep of the room’s. My local business clients and friends all describe the hotel as “old”, and they are correct. Some basic rooms have been renovated but the suites (executive and residential) are tired. My advice is book a basic room as it’s most likely to be update and have outlets that work. From the knowledge that I have, the decline is not the fault of Marriott itself, beyond a failure to conduct an unannounced inspection of the property in the past six months. Instead, the family who own the hotel- as is widely known in Surabaya society, all my business clients tell me it - are struggling, and want to sell the property, but so far have no buyers. And, this failure correlates with the steep decline in service, cleanliness, and general attention to customer experience at this property. It is unfortunate. As someone who travels over 50% of the time, the hotel is not worthy of the JW Marriott brand name. I hope Marriott act to protect their brand image and customer reputation by either removing this hotel as a JW Marriott property, or at the very least require the owner to spend the expenditures necessary to provide guests with a JW experience. Until then, as a business traveler who has stayed at this hotel a lot in the past- in my opinion, if you pay more than $90 for a basic room, you’re not going to get value for money.Show More

Cakrabms

Family · November 2025

10/10

I had an absolutely excellent stay, truly 10 out of 10. Every department welcomed me with warmth, professionalism, and genuine care. Thank you to all Managers, Front Office, Back Office, GRO, F&B, Hou...I had an absolutely excellent stay, truly 10 out of 10. Every department welcomed me with warmth, professionalism, and genuine care. Thank you to all Managers, Front Office, Back Office, GRO, F&B, Housekeeping, Concierge, and Lounge teams for creating such a memorable experience. AYS is the Best Department I want to highlight this clearly. AYS is the strongest and most outstanding department throughout my stay. To the amazing AYS family: Eka, Ferla, Tika, Ivana, Ari, Yanuar, Yudi, and Sandi. You handled every request with kindness, patience, and perfect efficiency. Your service made my entire stay feel effortless and comfortable. I appreciate each one of you so much. You truly set the highest standard of hospitality. GRO Team Thank you to Kiki and Nita. You were both incredibly kind and helpful, and your positive energy helped improve my mood during my post surgery recovery. Housekeeping Thank you for keeping my room clean and comfortable throughout my stay. Special appreciation for Agym, Dicky, and Lexy. Your attention to detail and consistency made the room feel refreshing every day. You are true experts in cleanliness. Concierge Thank you Pak Darsono for assisting with my luggage and greeting me with such warm hospitality each time. Your kindness made a strong impression. F&B Pavilion Restaurant Thank you to Bu Indah, Pak Suhartono, Lydia, and Pak Agung. Breakfast was always memorable because of your friendly and attentive service. You made every morning start beautifully. Executive Lounge Thank you to Eugine, Icha, Natalia, Cia, and Wira. Your service was warm, welcoming, and consistently professional. The Lounge felt like a comfortable home because of you. Every team member showed the true spirit of Marriott hospitality. And once again, I want to acknowledge the AYS team as the strongest department during my stay. I will definitely return and highly recommend JW Marriott Surabaya to everyone. Thank you for the unforgettable stay. ❤️Show More

Nicole

Family With Children · November 2025

6/10

Het eten was voortreffelijk. Ruime kamer (junior suite). Zwembad fijn (wel weinig bedjes voor zo’n groot hotel) en jacuzzi binnen. Leuke kidsclub en goede gym.Het eten was voortreffelijk. Ruime kamer (junior suite). Zwembad fijn (wel weinig bedjes voor zo’n groot hotel) en jacuzzi binnen. Leuke kidsclub en goede gym.

ukhospitaladmission

Business · November 2025

10/10

This is a fabulous hotel with extraordinary service. The hotel porters and reception staff welcome you warmly at the door. Ms Karen from reception management and the General Manager were exceptionally...This is a fabulous hotel with extraordinary service. The hotel porters and reception staff welcome you warmly at the door. Ms Karen from reception management and the General Manager were exceptionally caring from the very beginning. The rooms are clean, tidy, and well maintained. The switchboard responds promptly, and the staff attend to any requests immediately. The sauna and jacuzzi facilities are outstanding, operated by professional staff, including Mr Kaven. The cleanliness throughout the hotel is maintained to a very high standard. I am not exaggerating—this is simply the reality of my experience.Show More

Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Valet parking

Private parking

Airport shuttle (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Fitness/spa locker rooms

Yoga classes

Fitness classes

Aerobics

Pool Facilities

Swimming pool

Outdoor pool

Pool with view

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Special diet menus - on request

Snack bar

Wine/champagne

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Mobile app for room service

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Steam room

Games, Entertainment & Media

Shared lounge/TV area

Evening entertainment

Nightclub/DJ

Live music/performance

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Outdoor Activities

Garden

BBQ facilities

Sun terrace

Sun loungers or beach chairs

Picnic area

Family Friendly

Family rooms

Kid meals

Indoor play area

Kid-friendly buffet

Kids' club

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

JW Marriott Hotel Surabaya's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Need more than 8 rooms?

Property description

Luxurious 5-Star Accommodation
Located in the bustling business and shopping district of Surabaya, JW Marriott Hotel Surabaya offers a luxurious 5-star experience. The exquisite European décor sets the tone for a sophisticated stay, complemented by amenities such as an outdoor pool and a fitness centre.
Dining Variety
Indulge in a culinary journey at JW Marriott Hotel Surabaya with a range of dining options. From international dishes at The Pavilion International Restaurant to authentic Chinese cuisine at Tang Palace and Japanese delights at Imari, there's something to satisfy every palate. Don't forget to visit SBCO for a selection of sweet and savoury treats.
Convenient Services
Enjoy the convenience of 24-hour room service, free on-site parking, and car rental services at your disposal. Whether you're here for business or leisure, take advantage of the hotel's business centre, massage services at JW Marriott Health Club, and well-equipped fitness centre.
Experience luxury and convenience at JW Marriott Hotel Surabaya – book your stay now for an unforgettable experience!

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Fine print

A deposit may be required at the property.

Show more

Happy Travels!

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533 reviews

Cleanliness

8.21

Services

9.18

Comfort

8.17

Amenities

9.2

Value

9.16

Location

9.22

Food

9.71

Traveler2025review

Business · October 2025

4/10

Cakrabms

Family · November 2025

10/10

Nicole

Family With Children · November 2025

6/10

ukhospitaladmission

Business · November 2025

10/10

Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Designated smoking area

Front Desk Services

24-hour front desk

Luggage storage

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Valet parking

Private parking

Airport shuttle (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Fitness/spa locker rooms

Yoga classes

Fitness classes

Aerobics

Pool Facilities

Swimming pool

Outdoor pool

Pool with view

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Special diet menus - on request

Snack bar

Wine/champagne

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Mobile app for room service

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Steam room

Games, Entertainment & Media

Shared lounge/TV area

Evening entertainment

Nightclub/DJ

Live music/performance

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Business center

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Outdoor Activities

Garden

BBQ facilities

Sun terrace

Sun loungers or beach chairs

Picnic area

Family Friendly

Family rooms

Kid meals

Indoor play area

Kid-friendly buffet

Kids' club

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

CCTV in common areas

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

JW Marriott Hotel Surabaya

Excellent

533 reviews

Sep 25th – 26th 2026

1 Room, 2 Travellers

533 reviews

Cleanliness

8.21

Services

9.18

Comfort

8.17

Amenities

9.2

Value

9.16

Location

9.22

Food

9.71

Traveler2025review

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Cakrabms

10/10

Nicole

6/10

ukhospitaladmission

10/10

Amenities

FAQs

Property description

Show more

Fine print

A deposit may be required at the property.

Show more

533 reviews

Cleanliness

8.21

Services

9.18

Comfort

8.17

Amenities

9.2

Value

9.16

Location

9.22

Food

9.71

Traveler2025review

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Cakrabms

10/10

Nicole

6/10

ukhospitaladmission

10/10

Amenities

FAQs

Fine print

A deposit may be required at the property.

Show more

4/10

4/10