Keio Plaza Hotel Tokyo
Shinjuku-ku, Nishishinjuku 2-2-1, Tokyo
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Good
3047 reviews
8.4
Spectacular Views and Convenient Location
Experience panoramic views of the Shinjuku skyline at Keio Plaza Hotel Tokyo, just minutes away from Shinjuku Train Station. Enjoy free WiFi and diverse dining options during your stay.
Luxurious Amenities
Relax in comfort with flat-screen TVs, minibars, and en suite bathrooms with complimentary toiletries. Japanese-style yukata robes and slippers are provided for a touch of elegance.
Diverse Dining and Leisure Options
Indulge in Japanese, Italian, or Chinese cuisine at the hotel's restaurants. Unwind at Sky Lounge Aurora with breathtaking city views or savor premium sake at Amanogawa Sake Bar. Take advantage of the fitness center, outdoor pool, convenience store, and coworking space for a well-rounded stay.
Book your stay at Keio Plaza Hotel Tokyo now for an unforgettable experience in the heart of Shinjuku.
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Guest Reviews
Overall
8.4(3047)9/10 Overpriced but excellent hotel - 10 min walk from Shinjuku st. great lounge and light show next door
We enjoyed our stay at Keio Plaza Hotel. The location is excellent. 10 min from the Shinjuku St. (if you manage to find the shortest way) and just 2 min from the Tachomae Metro station. Our room had an excellent view of the Metropolitan government building, where there was a daily lights show projected on the whole building. We watched it several times.
The staff was very polite and always wanting to help, but as usual the language represented a barrier (at least at the lobby).
Breakfast was excellent, especially for me since I don't have any food allergies. The variety is amazing, both Japanese traditional foods, oriental as well as western offerings, including omelets made to order. Coffee was good, although they only have 2 coffee machines and the wait can be long.
The room was very good, not too big (we got used to this in Japan), but very clean and with enough room to place our 2 suitcases (not a trivial statement in Japan). The bathroom was clean, and with all the needed amenities.
There are sufficient elevators in this skyscraper, and usually the elevator arrived within less than a minute. Bu you have to pay attention on which elevator you hop on, some reach certain floors and not others.
Keio Plaza also has a nice lounge at the 47 floor, with free non alcoholic drinks (cold and hot Starbuck drinks, soft drinks, etc.). Only one elevator gets you there.
The seven-eleven on the 2nd floor is also very handy, we used it quite a bit. We didn't take advantage of it, but there are several restaurants inside this hotel. I felt somewhat like on a cruise :-) .
All in all excellent, albeit overpriced hotel.
MoisesApr 22, 2025
9/10 Centrally Located, Comfortable hotel
Location is in the Shinjuku area. So, technically when you stay here, you are near all the happening places. Shopping and eating at great places is just about 600-800min walk. We visited during the Sakura Season (Cherry Blossoms) and proximity to the Shinjuku Gyoen National Park was another bonus.
It's recommended to go for the Premier Grand rooms - on higher floors. That's what we had with us and that's what most of the reviews will tell you too. They have a disney shuttle bus service everyday. You need to book your seat in advance but no payment required.
Breakfast for the premier room guests is on the 45th Floor. Two great advantages from this feature - no need to wait in queue for breakfast and get to see exciting views from 45th floor. Breakfast spread is decent but not exemplary.
Service is good and friendly. Front desk/concierge/Housekeeping/bell services are all satisfactory.
HanishApr 8, 2025
9/10 Luxury stay with incredible staff!
Wonderful stay! The staff are very kind and attentive, truly exceptional.
The club rooms are worth the extra costs as we found the club lounge an essential part of our routine. Afternoon canapes, evening cocktails, and check-in and check-out at the club lounge was much appreciated. Be sure to try the Matcha Latte! The lounge also had a perfect view of the evening light show display on the Metropolitan building.
The room was very spacious, neat and clean.
The location is close to many attractions without being in the middle of the hustle and bustle.
The Airport Limousine bus stops directly at the hotel, so it was super easy to get to Narita Airport with luggage.
ShahienApr 11, 2025
10/10 The hotel was clean, staff was incredibly helpful. I appreciate that they hire people from all over the world so it was
Even though the property itself is over 50 yo, it has been updated and our room was spacious with plenty of space for our luggage and clothing. Also, our room faced the government building across the way which was the backdrop for cool laser shows at dusk. Nice surprise!
WendyApr 19, 2025
10/10 Excellent location, facilities, and staff!
Excellent facilities. Kind staff. Even though it was 2:15 and we had traveled, they would not give us early check in for our room until 3:00. But to make it up to us, they upgraded our room. That was a great gesture that made tied travelers more happy.
The 47 Th floor lounge had a spectacular view and places to sit. However, there were some rambunctious kids running around loudly.
The room was well appointed, remodeled, spacious and had all of the amenities expected. Many other Japanese hotels didn’t have the usual amenities or even closet space or a big enough rack for luggage, so this was much appreciated.
Location is terrific. Steps from the subway and the main part of the action in Shinjuku, yet a little away to have some quiet and peace near the government center and observatory.
Would stay here again in the future.
NancyApr 16, 2025
8/10 Beautiful hotel in a great location
The hotel had a limo bus stop right in front. Also they had a 7 eleven onsite on floor 2. The location was really great. Staff were great!
StephanApr 9, 2025
10/10 Perfect in all aspects, incredible first Japan experience
Very well located, close to Shinjuku station and also to Oedo line/Tochomae station. Close to Shinjuku gyoen meiji jingu and yoyogi. Two Enormous building with several restaurants and facilities inside(7 eleven, stores, art expositions, ATM). Very comfortable rooms and nice views. Several items available in the bathroom. Linens and towels were perfect. Pijamas/yukatas also were provided. Safe and fridge available in a spacious room.
Takyuubin service available and incredibly helpful and gentle staff
FernandaMar 31, 2025
10/10 Perfect
We had a very positive experience from checkin to checkout. The staff were very friendly and professional. We never encountered an issue they could not assist or solve for us. It was really a stress free experience.
Rooms are big (we had a premium room on the 27th floor in the south tower), well maintained and very clean. Very good sound proofing from inside and from the outside.
The breakfast buffet was very good. Lots of variety and everything fresh.
The location is great, close to Shinjuku station and the Metropolitan building.
Highly recommend.
BenamardMar 19, 2025
8/10 Good location - few idiosyncrasies
Good location for subway. Room size was good. New modern interior in common areas and rooms
Very good breakfast choices.
ArdenApr 14, 2025
8/10 Great location and spacious rooms
Location is close to Shinjuku station and opposite the Metropolitan Government Building. We stayed in a Plaza Superior Double Room in South Wing and we could view the Light show from our room and on a clear day even Mt. Fuji. There are lots of restaurants, cafe and supermarkets close by.
YvonneApr 22, 2025
10/10 Designed of tourists, but that's OK. Amazing location are reasons 1, 2 & 3 to stay here.
This hotel was chosen by our tour company and it makes sense to us. The rooms are fairly large and the location is excellent. It is a block away from 100s or non-touristy restaurants, shops and sights. The hotel is blocks away from the metro. It's also in a easy location for taxis to get to and from. The rooms were nice and the breakfast options were tasty.
I absolutely recommend this hotel if you intend to be a tourist.
psudinoMar 16, 2025
8/10 Nice hotel, rooms a bit dated, great location.
Location was good and the fact they have their own seven eleven is great
ThaliaApr 18, 2025
10/10 Highly recommend and will be back!
Quiet location close to everything (food, shopping, convenience stores, public transit and taxis). Airport limousine drop/pickup point made arrival super easy and seamless even with two elderly ladies with mobility limitations and a walker. Comfortable space in a 4 person room with 4 twin beds. Facilities, amenities and staff was top notch. Extra perk was the very reasonably priced massage at the spa open late into the evening… perfect to book to end a tiring day!
Ji-hyungApr 13, 2025
10/10 Great hotel in the perfect location.
We stayed in a club room which was definitely worth paying extra for as we had breakfast included and the club room for drinks, snacks and food. The room contained everything we needed for our stay and the bed was amazingly comfortable. The hotel location was great being close to the metro and shops. great start to our touring holiday.
DonaldApr 13, 2025
2/10 Feeling ripped off!!
We had complimentary drinks included. Nobody bothered to tell us that this is only valid for one of the lounges, which are on the same floor. We told the host we just wanted to have drinks and showed our room key card. He also did not make us aware that we would be charged. After we noticed that we had to pay they did not reimburse us for the drinks. For a hotel in this category this is absolutely unacceptable and leaving a bad taste of being ripped off!!! Very disappointing!
J9617HEjanaMar 7, 2025
6/10 Average Hotel
Overall the hotel was decent. The room was clean and average. The staff was attentive and friendly. I booked through hotels dot com since it was a VIP rewards hotel, however, they would only allow me to check in one hour earlier than normal check in time and they would not allow me to have a late check out so having the VIP rewards status really didn't apply. Had I known this, I would have selected a different property. I would not stay at this property again.
dlabrakeMar 18, 2025
8/10 Good not great
The location was excellent, right by shinjuku station, yet the rooms were quiet. Our room had a view of the Metropolitan Govt Building. There's a luggage forwarding desk in the lobby, which was convenient and staff there were lovely.
DawnApr 1, 2025
5/10 Not a good deal
DoronApr 7, 2025
8/10 Overall a good experience and the hotel was so nice!
LibuserApr 9, 2025
9/10 It was a satisfied stay in Keio Plaza and we also enjoyed the coffee and dessert in the lounge.
good location, friendly service, airport shuttle bus directly from hotel to airport, the room opposite the government building so can enjoy the light show directly from the hotel room.
MichelleApr 7, 2025
10/10 Perfect stay, location, facilities, staff but Lounge Access made it memorable.
Great location, short walk to multiple subway stations and Shibuja and Shinjuka sites walkable. We booked Lounge access which was amazing, skyline views at night sipping cocktails and Metropolitan light show and Mt Fuji views. Staff all so nice , room very big with everything you could need. Would recommend
PaulApr 9, 2025
10/10 This hotel is an oasis in a hectic city where you can relax and plan your next adventure in comfort
The location is perfect, close to the train station and central to walk to other areas. The rooms are large and well appointed. The restaurant, bar and café on the upper floors have amazing views of Tokyo. The view from our rooms was good too. The staff were all friendly and the service was great.
HilaryApr 15, 2025
10/10 This was a family trip of 19, the rooms with a king bed was much smaller than the other rooms.
The location, food and staff were amazing! We were able to get around very easily. Lots of eateries and shopping close by. The one downfall is there is no lobby to gather with family, but there were 19 of us. The buffet was really good. 7 Eleven is downstairs which made it convenient.
julielC9179PKMar 13, 2025
1/10 Bad
ChristinaApr 8, 2025
10/10 Always an exceptional experience every time we've stayed at the Keio Plaza the past forty years!
Staff service level was exceptional and exceeded expectations, as always, during our stays. Well-organized and well-maintained property in an ideal location close to all. Able to easily meet the needs of both Japanese and foreign tourists to Japan.
KentApr 17, 2025
9/10 Excellent staff!
We are really thankful to the guest relations staff, we don’t know his name. Our son had a big cut on his upper lip while he was playing in the room. The staff immediately helped us with booking an appointment at a very good clinic near the hotel. He guided us correctly and we were so fortunate to get his stitches done right after the accident.
SinghApr 13, 2025
9/10 Keio was a very conveniently located with airport limo drop off and pick up. Also 10 minute walk to city center.
It was great to have the airport limousine bus drop off and pick up there. Rooms were large and we had 3 separate twin beds in the room. The beds were very comfortable
DavidApr 20, 2025
10/10 Great hotel in a prime location !
The staff is very friendly and the room is big comparing with regular hotel room in Tokyo. It is convenient location to reach Tokyo Metro and easy to get a taxi too. There are a lot of variety for breakfast buffet and the staff is very efficient to clean the table. I love everything in this hotel !
PhyllisApr 13, 2025
9/10 Huge hotel - great location near train/subway station
Great location and wonderful having a large room with 3 large beds. Convinient with a 7 - 11 store in the basement. Great having water bottles in the room and a fridge to keep them cold.
WencheApr 20, 2025
3/10 Poor
The concierge
DoronApr 12, 2025
7/10 Comfortable in Shinjuku area.
Looks impressive and bit old school but things are tired looking. However comfortable and breakfast was plentiful and pretty good variety. Easy access to train and local shops, restaurants and park either lots of cherry blossoms.
PatriciaApr 14, 2025
10/10 Super perfekt
Everything was perfect, hotel staff were so kind and nice. Room size and facilities was perfect. Breakfast was really good. Everything were clean. I totally recommend. If I want to come to Tokyo again for sure will stay here again
AliApr 8, 2025
7/10 All right but no more than that
No sofas anywhere at the lobby.If need to wait for somebody I have to stand up there for how long? " To big hotel" with dozens of people walking around . Standing in line twenty minutes for breakfast?
DanielApr 3, 2025
10/10 Exceptional hotel and wonderful staff. 10/10
We stayed in a premier grand room and our stay was exceptional. There is nothing they haven’t thought of and the staff are all wonderful. Would not stay anywhere else in Tokyo.
KarenApr 9, 2025
10/10 Our go to place in Tokyo
Perfect for our needs. Very safety oriented. Upon checking in for breakfast each day ( on club floors), your ID is confirmed. That’s my only issue. It kind of takes the welcome out of welcoming
HarrietApr 6, 2025
8/10 Very good
Location, Size of the Room, staff were very nice to talk to.
VanessaApr 23, 2025
8/10 Very good
Beautiful view and very comfortable room.
LessepsApr 6, 2025
10/10 Highly recommended
The location the cleanliness the practicality (it has convenience store, atm, restaurants, etc) the staff were so welcoming and pleasant and helpful
SandyApr 9, 2025
10/10 Had a great stay. Handy to Shinjuku Ststion but on the quiet side. Very safe, lots of amenities including a 7/11 on
Great location, spacious room, very helpful staff.
KathryneApr 16, 2025
7/10 Good
Good Location.
Staff was responsive when requested
JoeApr 21, 2025
10/10 Excellent hotel for the start of our 3 week trip to Japan.
It is a very nice hotel. We have the superior room and it is very spacious. The staff were very helpful.
AlbertApr 15, 2025
10/10 Exceptional
Because of availability of room, I did three times check in and out, during third time check in, front desk staff is not friendly, and not helpful.
EricApr 6, 2025
7/10 Good
Lovely hotel with lots of restaurant choices and manages breakfast well. Staff very good
JanetteApr 14, 2025
10/10 Exceptional
A beautiful hotel in a great location. Lots of restaurant/bar choices and was convenient to have a Seven Eleven there as well
KylieApr 20, 2025
10/10 Love this hotel I will definitely stay here again!
Great location, beautiful property. Excellent customer service.
WandaApr 16, 2025
5/10 Nice location to get about & enjoy the city, shame about the wifi.
Wifi was terrible & kept dropping out & hard beds.
KathrynApr 15, 2025
8/10 Great location. Great introduction for first
bathroom a bit dated
Fitness centre very small for size of property
KateApr 16, 2025
10/10 Great location, fantastic staff
Location was great. Close to Shinjuku station. Walkable everywhere.
KatherineApr 16, 2025
8/10 Very good
Very clean and friendly staff.
MarkApr 6, 2025
10/10 Excellent for one night stay. Long line to get into breakfast but line does move.
SandraApr 10, 2025
10/10 Perfect for us
Feels like a busy home. Stay on club level. Staff superb
HarrietApr 6, 2025
8/10 Great location and views
Lovely spacious room
EmmaApr 20, 2025
8/10 Convenient and good standard
Location excellent
MichaelApr 23, 2025
10/10 Very good all round
Location excellent near Shinjuku station
JanApr 15, 2025
8/10 Will recommend
Very nice
JosephApr 18, 2025
7/10 Good
Hotel location is convenient n value for money
TammyApr 14, 2025
9/10 Superb
Locaton, Room size
VanessaApr 23, 2025
9/10 Great time
The rooms
JosephApr 24, 2025
9/10 Superb
Everything
FangreApr 5, 2025
5/10 Passable
The staff
MardijatyApr 23, 2025
8/10 Great service and location
EvaApr 18, 2025
10/10 Exceptional
Great location
KimberlyApr 1, 2025
9/10 Very nice stay
Good value
HuwApr 20, 2025
9/10 Superb
All
FangreApr 5, 2025
7/10 Friendly
Location great
MichelleApr 1, 2025
10/10 Exceptional
Good hotel
LsnApr 1, 2025
9/10 Perfect Location
AndiniApr 15, 2025
10/10 Exceptional
ShannonApr 24, 2025
10/10 Exceptional
SophieApr 23, 2025
10/10 Exceptional
AndrewApr 23, 2025
10/10 Exceptional
CherylApr 23, 2025
10/10 Exceptional
KhalilApr 22, 2025
10/10 Exceptional
AhmedApr 20, 2025
10/10 Exceptional
DarrenApr 16, 2025
10/10 Exceptional
DannyApr 16, 2025
10/10 Exceptional
LaurieApr 9, 2025
10/10 Exceptional
AntonyApr 6, 2025
10/10 Exceptional
MandyApr 5, 2025
10/10 Exceptional
JuanApr 1, 2025
10/10 Exceptional
HenryMar 31, 2025
8/10 Very good
LukeApr 23, 2025
8/10 Very good
MingApr 18, 2025
8/10 Very good
HaifaApr 17, 2025
8/10 Very good
KarenApr 13, 2025
8/10 Very good
DarrenApr 13, 2025
8/10 Very good
LilyApr 10, 2025
6/10 Pleasant
SaranApr 21, 2025
5/10 Passable
JuanApr 3, 2025
9/10 Superb
FrancesApr 24, 2025
9/10 Superb
AlfredApr 21, 2025
9/10 Superb
SharonApr 18, 2025
9/10 Superb
KoenApr 11, 2025
9/10 Superb
AnkushApr 9, 2025
9/10 Superb
CherylApr 6, 2025
9/10 Superb
TuânApr 4, 2025
9/10 Superb
GregoryApr 2, 2025
9/10 Superb
AliApr 2, 2025
9/10 Superb
IndahApr 1, 2025
7/10 Good
SaranApr 21, 2025
7/10 Good
ShamsApr 13, 2025
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All Amenities
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Massage services
Currency exchange
Chapel/shrine
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Coffee Shop on site
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Supervised childcare/activities
ATM/banking
Television in common areas
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Art gallery on site
Wine release events
Reception hall
Covered parking
Secured parking
Garage
Bicycle-friendly property
Electric bicycle charging station
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.