Kimpton Shinjuku Tokyo, an IHG Hotel
Nishishinjuku 3-4-7 , Tokyo
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Good
192 reviews
8.8
Luxurious Accommodations
Kimpton Shinjuku Tokyo offers elegantly designed rooms equipped with modern amenities like a flat-screen TV, fridge, and luxurious toiletries. The cozy rooms provide a comfortable retreat after a day of exploring the vibrant city of Tokyo.
Convenient Location
Located just a short walk from Shinjuku Station, our hotel is the perfect base for exploring Tokyo's attractions. From the nearby Kumano Shrine to the Shinjuku Gyoen National Garden, guests can easily immerse themselves in the rich culture and beauty of the city.
Exceptional Services
Enjoy top-notch services such as room service, concierge assistance, and ticket booking to enhance your stay. Our friendly staff is dedicated to ensuring you have a memorable experience at Kimpton Shinjuku Tokyo.
Experience luxury and convenience at Kimpton Shinjuku Tokyo. Book your stay now to indulge in a truly unforgettable hotel experience.
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Popular Amenities
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1 Room, 2 Travellers
Guest Reviews
Overall
8.8(192)7/10 I would chose a different part of the town next time as a tourist, i think this hotel is overpriced about what they offe
Staff, breakfast
SharminehApr 22, 2025
4/10 Average for the price
Like: location
Dislike: small expensive room with no space for two people’s luggage.
Dislike: rooftop bar staff openly drinking whilst working
AntheaApr 16, 2025
8/10 Overall a positive experience but not 5 star worthy
We recently stayed to celebrate our wedding anniversary and it was overall a decent stay. Their team even left us a nice little dessert tray and lovely handwritten note upon arrival to congratulate us on our anniversary.
The hotel itself is a small boutique-y feel with a small entrance and lobby. The rooms are on the small side as expected, but quite nice and very clean with complimentary water that gets restocked daily. The location of the property is quite convenient with it only being a 10 minute walk to Shinjuku station. Ubers are easy to get as well.
Despite being quite friendly in person, the front desk and concierge took quite a while to get back to us via email, not responding for 1-2 days and sometimes ONLY after I had followed up for an answer. This was disappointing because as you can imagine, time is extremely valuable on a trip, and requests like restaurant reservation assistance cannot always wait 1-2 days. They were also not able to secure any reservations for us (not even 1!), which is unprecedented for any hotel concierge that I have experienced in any country.
In contrast, we stayed at InterContinental in a different city later on in our trip and their concierge would respond via email in 10-15 minutes max and were able to handle all of our reservation requests seamlessly.
Overall, I would only recommend staying here if you can speak Japanese and have no issues handling restaurant reservations on your own or have zero need for the concierge.
As others have mentioned in their reviews, I also recommend taking the Airport Limousine Shuttle Bus to the nearby Washington Hotel and then walking around the corner to get to Kimpton since Kimpton doesn't have it's own shuttle stop.
Dreamer66909415351Feb 5, 2025
10/10 Wonderful
Stayed at the Kimpton Hotel in Tokyo from January 3 to 10, and it was an exceptional experience from beginning to end.
Essam at the front desk was warm and professional, making check-in easy and offering great support throughout the stay. Dennys and Kiko at the bar made each evening feel special, always friendly, attentive, and great company.
Meg at concierge was a standout, incredibly helpful and thoughtful with her recommendations. Thanks to her, we discovered some fantastic local restaurants that really elevated the trip.
I also loved the in-room massage service, it was incredibly relaxing and well worth it after long days exploring the city. And the daily social hour was a great touch, lovely way to unwind, meet other guests, and enjoy a complimentary drink in a relaxed, stylish setting.
Beautiful hotel, outstanding staff, and thoughtful touches throughout. I’d stay here again in a heartbeat.
DharyMar 31, 2025
10/10 5 Star Experience
This hotel exceeded our expectations in every way. From the moment we stepped out of our taxi we were treated with warmth and excellent service by the entire hotel staff. The rooms were beautiful, beds luxurious, bathtub and bathroom perfect. A special thank you to the General Manager Maxime Hotelier for his warm welcome during the social hour, which had great canapés and cocktails, as well as our lounge hostess Denise who took great care of us. We also appreciated the advice and patience of the concierge Yuujin (may not have the spelling correct) who guided us so kindly on our daily adventures. We would not hesitate to recommend this hotel to anyone travelling to Tokyo and we look forward to returning in the future.
MSantoshamFeb 13, 2025
10/10 Top value well located boutique hotel punches above its weight
This beautiful boutique hotel exceeded all expectations. The rooms and bathrooms are tastefully appointed, blending comfort with upscale touches. The breakfast was excellent—fresh, flavorful, and a perfect start to each day. With multiple bars and restaurants on-site, there’s no shortage of great food and atmosphere. The neighborhood feels very safe, and the staff consistently delivered prompt, courteous service. A truly memorable stay!
RossApr 13, 2025
8/10 Lovely, even if it’s not quiet nor well located.
Although staff at the Kimpton are exceptional, and the hotel is beautifully fitted out, we found the rooms to be small and poorly insulated against the noise coming from the busy roads that surround the hotel. Alex kindly moved us twice in an effort to find us a room that was quiet.
The location is not ideal if you are looking at arriving by train into Shinjuku station, it’s too far to manage luggage. Certainly not in the centre of the Shinjuku shopping and restaurant area.
The breakfast is fabulous and such a great way to start the day. Great service, special foods.
kristenw421Feb 2, 2025
10/10 Excellent Hotel and great experience!
We had a most delightful stay at The Kimpton Shinjuku. This boutique hotel is elegant and luxurious. We loved the complementary cocktail hour in the beautiful salon where we met other interesting travelers. The rooms were equipped with all we could wish for. The front manager Alessandro D'Amato was gracious and went out of his way in assisting us with questions and organization for our travels. Thank you for a wonderful experience.
T6497VFalexisbFeb 6, 2025
10/10 The best!
Love this hotel! The staff are incredibly friendly and always willing to help. The breakfast is excellent and it’s amazing to sit at the rooftop bar, drink in hand, while taking in the Tokyo skyline. The rooms are spacious and spotless and the location is perfect. Highly recommend!
stefan_london_ukFeb 8, 2025
9/10 Beautifully designed and great location
Great location, very nice modern interior, super clean and comfortable.
TylerMar 16, 2025
8/10 Very good
JamesMar 14, 2025
10/10 Exceptional
Breakfast was great, room was spacious and luxurious, staff were tremendous.
RichardNov 18, 2024
10/10 Exceptional
High quality hotel, with a special focus on sustainability and healthy food. Very friendly and helpfull personnel. Very close to the Shinjuku station.
MaciejDec 29, 2024
9/10 Super helpful staff, clean rooms with a modern Kimpton style
Great location, easy walking distance to key attractions
AngelaJan 1, 2025
8/10 Very good
The location is great not too far from shibuya, ginza by cab
DaveJan 3, 2025
10/10 Exceptional
FrankJan 10, 2025
10/10 Exceptional
NoamJan 9, 2025
9/10 Loved it, beautiful hotel, great breakfast, great team there.
Nicely designed and comfortable room with nice views. Great facilities throughout the hotel. Amazing breakfast.
MattOct 25, 2024
10/10 Exceptional
PatrickOct 26, 2024
10/10 Exceptional
AnthonyOct 16, 2024
9/10 Superb
AidanDec 10, 2024
7/10 Good
DesmondDec 12, 2024
10/10 Superb service and modern facilities.
The staff was attentive and had a great gesture by offering me a better room when I requested it. The facilities are modern, clean and spacious, especially considering the accommodations in Tokyo. The breakfast was amazing - the à la carte dishes were tasty! It's a very inclusive hotel. The location is close to Shinjuku station, about a 15-minute walk away.
MiguelSep 15, 2024
9/10 Superb
Room design, location, staff everything is perfect.
ErickOct 5, 2024
10/10 A 5 star welcoming and wonderful stay in a most enchanting and mystical land!
Top notch location, amazing and most welcoming staff, friendly everything and everywhere. Loved the breakfast as the staff made it the perfect start for a gorgeous and adventurous day in the enchanting Tokyo. *****
JeffJul 21, 2024
10/10 Great hotel with an excellent location
Great service, nice gym, excellent breakfast.
AldarondoJul 16, 2024
9/10 Superb
We enjoyed the location although was 10 minutes walking to Shinjuku Train Station. The staff at the reception were very welcomed and a big thank you to Eugene and Alessandro at the concierge for being so helpful with all information and tips.
AngeloMay 7, 2024
5/10 Not up to Kimpton's standards
In this Kimpton's cozy, friendly nest,
Far from trains, yet by warm smiles blessed.
Pricey fare with choices few, small room to rest.
Concierge’s tips, a treasure chest,
‘Neath the city’s heart, they guide the quest.
Yet for lofty rates, one expects the best.
FilipeApr 30, 2024
9/10 Great location, accomodation & staff
The rooms were spacious & well appointed
Location was easy to find from the train, just a 15 min walk
Breakfast at the hotel was delicious
SusanJun 18, 2024
9/10 Excellent
Location. Excellent concierge service by Eugene and Meg.
IngridAug 6, 2024
10/10 Exceptional
RichardSep 15, 2024
10/10 Exceptional
The Kimpton is a very nice hotel in Tokyo in a reasonable location. Rooms are larger than average although still a bit tight with luggage. Beds and pillows were very comfortable. Very nice products and loved that there was moisturiser! Breakfast was very enjoyable (Signature Eggs Benedict was delicious) and bar food on level 17 was delicious. Complimentary kick-start coffee in the morning was a nice touch as was the social hour. Service was friendly.
AndrewJun 16, 2024
10/10 It was an excellent hotel and loved it
The rooms and luxury was outstanding
ShivaniJul 5, 2024
8/10 really good breakfast
breakfast good
location great
staff friendly
SinJun 17, 2024
9/10 All good.
Very good hotel. Great staff.
DavidJul 8, 2024
10/10 Exceptional
GraemeAug 17, 2024
8/10 Very good
LeeAug 14, 2024
9/10 Superb
AgataOct 4, 2024
7/10 Good
KaydrianneOct 7, 2024
10/10 Luxury hotel, with highly personalised friendly approach to staff and customers.
Great location , short walk from Shinjuku station, surrounded by convenience stores within 100-200 meters for last minute shopping. Drinks every day in afternoon with staff, very friendly and welcoming. Feels different to other hotels, front desk staff superb and just everyone goes out of the way to reach out. District and Jones restaurants great for more formal or relaxed dining and free coffee in morning in Jones !
MichaelMar 25, 2024
8/10 Very good
Incredible ambiance, bar, restaurant, and spotless room in central location. Staff were absolutely incredible and went out of their way to welcome us. Included happy hours/social hours which we loved.
LauraFeb 28, 2024
10/10 A luxurious start of your trip to Tokyo
The staff were wonderful and extremely helpful! Breakfast was exquisite! We liked that it didn’t have a buffet because it made us feel more cared for and the choices were ample
AsiminaApr 3, 2024
9/10 A great hotel overall.
The rooms were beautifully appointed and the bed comfortable. The breakfast was lovely and the bar at the top was charming and offered a nice view of the surroundings.
MaiteApr 17, 2024
8/10 A good option to stay in this area
Very new, clean and modern. Nice rooms but on the smaller side. Probably slightly overpriced for what it was, but we were traveling in peak season. Cafe downstairs, free social drinks hour daily. Very nice staff and concierge.
AlexandraApr 12, 2024
5/10 Meh. Way overpriced- other stays in Tokyo were better and less expensive.
The room was clean and bed was comfortable.
ErinMar 3, 2024
10/10 Perfect hotel when visiting Tokyo!
Stylish hotel, best coffee in Shinjuku area! Comfortable beds, modern rooms fully equipped with everything you need. Service 10/10 loved every part of our stay here.
AmandaApr 21, 2024
7/10 overpriced but comfortable and clean
Staff efficient and friendly, happy hour great.
LouiseApr 3, 2024
9/10 Superb
The hotel is gorgeous and incredibly clean!
AbbyApr 21, 2024
10/10 Exceptional
Very warm, welcoming staff, makes you feel at home the moment you arrive
AnonymousMar 30, 2024
10/10 Lovely hotel with fabulous and helpful staff.
Fantastic staff.
DavidApr 20, 2024
8/10 Great hotel with wonderful stuff and location
Great
LemreyApr 24, 2024
8/10 Very good
StuyvesantMay 9, 2024
9/10 Superb
SusanJun 28, 2024
10/10 Amazing
So high quality service and friendly !
MathildeFeb 24, 2024
10/10 Exceptional
AndrewApr 19, 2024
9/10 Superb
GregJun 6, 2024
10/10 Exceptional
PatriziaApr 6, 2024
10/10 Exceptional
NajiMar 27, 2024
8/10 Very good
JoulApr 2, 2024
9/10 Superb
KarimMay 8, 2024
9/10 Superb
JustinMay 3, 2024
3/10 Low CP value - too expensive for a non-attentive service and staying experience
- Hotel room was very bright which I like (large windows with sunshine)
- The staff tries to help and accommodate my requests while experiencing the below (just that they are not attentive to guest's needs enough and need constant reminders for providing basic things which I find frustrating and disappointing)
- the bed is comfortable but the pillows are too soft
- the room is quiet and the room temperature is comfortable (not too cold nor too hot / stuffy)
- there is bathtub and bath salt is provided
ManNov 21, 2023
8/10 Hotel is new, modern and well designed. Unfortunately it was not a good trip for me.
Reception staff was attentive taking good care of guests. I checked in for 3 days. But on the 2nd day morning I had skin rash and itch on both legs not knowing exactly what the causes. Feeling really uncomfortable, I decided to leave on the 3rd day. The staff at the reception especially the supervisor was very helpful to look for a pharmacy, buying baby soap (on the 2nd day) as well as to book the limousine bus to airport. He also mentioned that the hotel will see if the room charge on the 3rd day can be refunded. Really appreciate it.
SatthaOct 8, 2023
7/10 Good
Hotel is new. House keeping is wonderful and they did a great job daily. I really enjoyed my time at the rooftop bar too. Service was top notch for the rooftop bar and house keeping.
SeetalNov 16, 2023
9/10 Wonderful breakfast, great service by staff
Breakfast was truly incredible. I loved the breakfast set in particular but the mains were just so good. The staff was excellent -- kind, helpful and courteous. You can order items to your room through an ipad setup. Gym was really well equipped and clean. Location is decent -- approx 10-15min walk from Shinjuku station.
DohtravelOct 1, 2023
6/10 staffs are great and nice and holiday stay hotel but not for business stay
food is good and staff is excellent as always take initiative to check and help, staff is great assets for me to stay happy
HoiNov 6, 2023
8/10 Good clean comfortable stay but on the pricier side.
Nice hotel in the heart of Shinjuku. Walk is about 20 minutes from the station. Breakfast is good but they charge for you certain things like power drinks etc. Clean facility and comfortable.
SriramNov 1, 2023
5/10 Expensive but bland.
Room was nice but no desk. Breakfast was very nice but expensive. Gym is good.
DavidOct 12, 2023
9/10 Spectacular stay and great hotel
Hotel staff were amazingly friendly and helpful and unusually very multi cultural. Room w
As spacious and bathtub amazingly large
Bed and pillows very co for table and slept well
HarapinDec 3, 2023
9/10 Will definitely stay here again!
Had the big breakfast. Very good.
JerryNov 6, 2023
10/10 All the senses were thoroughly spoiled!
All senses were in heaven! The food was absolutely delicious! The staff were exceptionally friendly! The room was clean, modern and comfortable!
OliverNov 28, 2023
10/10 Exceptional
Prefect location less than 10 minutes walk JR station, good breakfast, good service.
SamDec 26, 2023
10/10 Exceptional
FelicityJan 5, 2024
8/10 Very good
MargueriteMar 4, 2024
9/10 Superb
WendyApr 16, 2024
9/10 Superb
DavidApr 7, 2024
3/10 Poor
DanielApr 15, 2024
10/10 Exceptional personal service, stylish modern rooms and facilities in great location, for Tokyo meets NYC vibes
All staff (mix of Japanese and international) are very friendly and helpful, and I think this is what makes Kimpton Shinjuku standout above the rest.
The hotel design is very stylish and smart, with lovely rooms, as well as smart lobby cafe, restaurant and rooftop bar, and a very good gym.
Enjoyed a complimentary coffee in the cafe one morning and a drink and snack during social hour on a couple of nights.
The breakfast is very tasty and big, more like going out for brunch.
The location is excellent, within a 10 min walk from Shinjuku Station.
Particular thanks to exceptional service from Antoine & Dat (F&B) and Laura & Eugene (concierge), which really made my stay perfect 10/10.
PaulJan 29, 2024
10/10 Good
Clean, good and friendly staff
LatifahJan 8, 2024
10/10 Beautiful hotel, lovely staff, great atmosphere.
Great location, superlative staff, attention to detail
ClaireFeb 3, 2024
10/10 Very yummy 😋
Super clean and great attention to detail
HamishJan 26, 2024
1/10 Bad
AoifeMar 20, 2024
9/10 Very highly recommended for stays in Shinjuku
Very stylish, relatively new, staff are all very very friendly and really want to get to know you/help. The location is perfect as you can walk right into the heart of Shinjuku in 10 minutes but don't have any of the chaos/noise of it. We stayed in a premium room and the space was adequate although slightly smaller than expected.
MartinJan 8, 2024
10/10 Exceptional
SamanthaJan 14, 2024
10/10 Excellent
Very good service. Concierge Alex was the best
AnonymousOct 20, 2023
10/10 Exceptional
TuckDec 8, 2023
10/10 Luxury, friendly and beautiful
Luxury hotel, super friendly staff, great location and superb food. Quirky in that dogs are allowed !
JonathanAug 28, 2023
9/10 Loved it
Loved the staff and the hotel facilities
NooraAug 7, 2023
10/10 Exceptional
Clean and very helpful. Concierge made our trip!
LeonardSep 26, 2023
10/10 Wonderful Hotel with fantastic Concierge staff
Everything
LibertySep 19, 2023
10/10 Exceptional
Just right
HuifangOct 4, 2023
10/10 Exceptional
The property was well located. Staff were on hand constantly and very helpful. Breakfast was fantastic and the complimentary drinks and canapés for an hour each afternoon on the roof deck was also wonderful.
LisaAug 2, 2023
10/10 Exceptional
It was very clean & modern. Rooms are specious too. Staff were super friendly and helpful.
ShamsaJul 28, 2023
7/10 Pretty average
Housekeeping was immaculate…
EuniceJul 30, 2023
10/10 Exceptional
PearsonSep 11, 2023
10/10 Exceptional
ShamsaAug 5, 2023
8/10 Very good
RohanSep 27, 2023
9/10 Superb
WannaNov 10, 2023
10/10 Exceptional
LorayJul 27, 2023
8/10 Very good
SaifJul 18, 2023
You Might Also Like
All Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Massage services
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Coffee Shop on site
Pet bowls
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Art gallery on site
Wine release events
Reception hall
Covered parking
Garage
Bicycle-friendly property
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.