2/10 A Complete DisasterThis was, without a doubt, the absolute worst hotel stay I have ever had. Resorts World Las Vegas is a complete disaster, and after this experience, I will never be coming back. Honestly, I’ll think twice before booking any Hilton property ever again.
The wait times? Absolutely insane. Hours just to check in, get help at the concierge, or even speak to someone at the front desk. Minimal staff working, and the ones who are there are completely overwhelmed. Their entire system was supposed to be down for a couple days midweek but carried over to into the weekend, so everything has to be done manually, including writing down your credit card number. In what world is this acceptable for a major hotel?
We arrived to RWLV at 2:45pm on a Friday and the front desk had only a couple of people working with the line growing minute by minute. No help, no communication, no crowd control - only a sea of angry guests. We saw no sign of management stepping in to do anything. No one helping staff deal with the chaos. It’s like they just don’t care. They did hand out 3 small water bottles at a time, so good on them, I guess?
Guests were being told they’d receive a text when their room was ready. Guests had no idea as to when the text would come, luckily my GF's sister was staying at Harrah's and I was able to take her over there to get ready for Garth that same night. I got the text that my room was ready after 6:30pm and had to wait in another long line yet again to actually get my room key. Staff would run to the back to get your key but I'm sure were using that time to scream into a pillow because of the insanity going on. Also, guess what? Key cards randomly stop working after a day, forcing people to wait hours in line just to get a new one. You have guests stuck at the elevators, waiting for someone else to let them onto their own floors. We were given $100 food and drink vouchers for select restaurants in the hotel and all $100 had to be used at once. The front desk only comp'd this because we asked how they were going to remedy the chaos. Completely unacceptable.
And where was management in all of this? Hiding. I saw them pop out from the back maybe once or twice, but they sure as hell weren’t stepping in to help. They left very few employees to deal with a room full of hundreds of angry guests. It’s almost like they were hoping the situation would just magically resolve itself.
This place was a complete joke. Resorts World and Hilton clearly do not value their guests, and they sure as hell don’t care about their staff either. Do yourself a favor and stay anywhere else. Bummer too because the room and hotel was actually nice.
hectorvB2689NSMar 5, 2025
5/10 The hotel has potential but poor execution and lack of follow-through on basic guest servicesThe rooms were clean the staff was friendly. We also enjoyed the pool area.
EsparzaApr 13, 2025
10/10 Overall: 5 stars resort. Family friendly resort. Luxurious stay!Everything about this resort is luxurious. To start with, Ken at the reception desk has helped in check-in and updated our room to high floor and two queen beds.
Room was spacious, has big view window with a city view.
New LED TV for the entertainment, with surround sound features. Washroom is based on Golden/white marble theme. Rain and hand-held shower with good water pressure.
FYI: if you don’t want to see a surprise in your final
bill at the check-out, make sure you do not pick up the snacks from the snack tray and any drink from the fridge as they are placed on the sensor trays and if you are not managed to place the item back on the sensor within 30 seconds, you will be billed $25 for the restocking.
Lifts are quick and fast.
We really loved the swim zone, very nicely built multiple pools, kids friendly and a spa pool sit and relax. Towels are free. Swim guards are always available at all pools. Pools are not deep, are up-to 4.5 feet deep.
Everything at the resort is cash-less, if you order food at the swimming pools, it will deducted from your security deposit. Even at the convenience store in front of the lift zone is not taking cash.
AmanpreetApr 12, 2025
8/10 Very comfortable stay.Number of restaurants to choose from for meals. Tesla loop very convenient for anyone going to LV Convention Centre. Very well equipped gym. Junior's has a wide selection for breakfast. Car parking attached and easily accessible. Presence of Starbucks on premises. Plenty of game options.
PradeepMar 15, 2025
2/10 Horrible customer service..never againThis hotel was the biggest mistake ever. I stayed in the line literally from 3 pm to 11:30 to get the keys. In three nights stay the keys were replaced 4 times because of not working. You have to stay in the line again for the working keys. The staff that called themselves manager (they were a lot...) were very rude, unprofessional and not helpful. There's no freezer and microwave in the room. The pool is always in maintenance.... people choose a place to stay because of the amenities... when you want to use them... they are not available...the wifi... really? You can not even browse with that speed. There's a lot more negative things but I'm not going to spend my time with them...I already lost hours because of them. Never ever again... never ever for our friends as well....zero star if I could...
859greiskFeb 25, 2025
2/10 would not recommend, poor staffing engagement, expensive for what it offers.
VladMar 20, 2025
2/10 Who on Earth had the idea of such a SCAM?!!So, the hotel had this SCAM on the rooms: there´s a "system" that works like this: if you pick anything on the bar for more than.... listen: 30 seconds, it will AUTOMATICALLY be charged to your room. WTF!
They wont advise you about this on the check in, there´s a REALLY small and bad desing thing that "warns you".
And thats not the worst part, it actually doesnt work properly, because i picked up 1 item for 6-10 seconds (Maybe?, WTF!) and i got THE WHOLE BAR on my Room: USD250!
When we told this in the front desk, they said: its ok, sometimes wont work properly, dont worry. Guess what? We got the WHOLE account on our credit Cards.
What a SCAM!
santiagocraveroMar 13, 2025
4/10 Unfortunate StayAs someone who works in the Hospitality/Hotel Business, I can honestly and unfortunately say that this stay was probably my worst experience at a Vegas Hotel. From the cards not working at the elevators, to not working when exiting & entering the parking garage. To housekeeping consistently doing little barely able to hear knocks & not announcing themselves before coming in. Please train staff to knock, announce themselves by department, then come in if no response is received. I was here for 2 nights and each night was one thing after another and it was just a disappointment.
faymlcnriaMar 1, 2025
10/10 Could not have asked for moreVery clean spacious , presented beautifully . Location was perfect for a first time and solo traveller . Plenty off facilities within the resort to keep you entertained if didn’t want to walk the strip . Ideal spot for quiet trip to vegas also very close to the airport no rush traffic highly recommend will return
LloydMar 16, 2025
10/10 My hotel of choice for a chilled trip to Vegas. Hard to fault.Extremely clean, modern room and bathroom. Excellent pool facilities. A bit of an oasis away from the craziness of the Vegas strip.
JacquelineApr 9, 2025
10/10 I will be coming back and staying at resorts world everytime Icone to Vegas. Thank youI love how clean and new everything is. I also liked the food options in the casino. It’s a very nice hotel. Will recommend to others
MarissaMar 20, 2025
10/10 Clean room in a great locationThe hotel room was somewhat basic but it was very clean. The common areas were also well maintained.
The location is also very convenient - we were able to walk to the Sphere and other popular places.
We also tried several restaurants in the hotel and they were all wonderful.
Overall a very stay.
amcworthyMar 17, 2025
7/10 We stayed 3 nights and spend all our days in Belaggio Hotel for entertainment and dining. If I would know all these detaComfortable beds
LeventMar 24, 2025
7/10 I like this hotel in general. It’s relatively new and clean. The location and restaurants and activities keep it fun.Lots of great restaurants and amenities. Facility was clean and not smoky.
AngelaMar 11, 2025
4/10 Nice hotel but 1 hour checkin process was a nightmareClean, comfortable, great bathroom, good views
WilkieApr 13, 2025
10/10 International event, family trip with kids.Location on the strip just north of the main hustle and bustle, was great with kids. So much to see and do in the resort with access right at the door to bus and strip convenience stores. Staff were lovely.
RenéeMar 4, 2025
10/10 ExceptionalSpacious bathroom and has housekeeping everyday contrary to other hotels in the States.
MeiMar 30, 2025
9/10 Hilton is a 1st class facility if you're in Las Vegas.The number of eating places to choose from is mind boggling.
Phant0mMar 6, 2025
9/10 Very content, would stay again!The amenities were beautiful and the beds were incredibly comfortable. The whole hotel felt very luxurious.
HaileyApr 6, 2025
1/10 Very stressful bad experienceVery bad experience staying in this hotel , very long waiting line in reception area to get the key of the room , no internet working properly in the room , very rude unprofessional staff ,
MakMar 21, 2025
4/10 DisappointingNot a good experience in since the refrigerator wasn’t working and I had to take out some of the liquor out to put milk and water for my kids and they charged that liquor when it was not consumed
DamaresApr 2, 2025
9/10 Quiet and comfortable considering it's Vegas.Room, bed, casino floor. Asian theme is cool but only 1/2 restaurants that were American food.
ClaytonMar 24, 2025
5/10 PassableThe ambiance and restaurants in the hotel are great.
JenniferMar 15, 2025
10/10 ExceptionalVery nice and clean place. Large and comfortable rooms. Nice pools. Great hotel for a vacation in Las Vegas.
YehonatanMar 11, 2025
8/10 Very goodClean and nice
JuliaApr 6, 2025
9/10 Modern, clean and fabulous!Modern clean and tidy - good walking distance to everywhere but out of the main hustle and bustle
Kerry-anneMar 15, 2025
2/10 Will not stay here again
MarthaMar 22, 2025
9/10 Great value for location.Modern, clean and fun.
EstradaApr 14, 2025
10/10 Great hotel, great amenities and good location for down town VegasGreat hotel, with good facilities and easy access to down town Vegas
DavidApr 13, 2025
10/10 Excellent expetienceEverything was excellent.
WilliamMar 9, 2025
10/10 Exceptional propertySuperb all round. Great view, great rooms
StevenMar 5, 2025
10/10 ExceptionalExcellent staff, customer service, very clean, great view, location greatthey value you and needs.
SumanApr 12, 2025
8/10 Very goodComfortable beds
Good location
Easy to find rideshare location
AllisonMar 11, 2025
1/10 Crap hotel with super crap employees n even ultra pro max pathetic managerNothing
RajeshApr 2, 2025
10/10 Great Hotel in VegasLocation was great, bit quieter than directly on the strip.
ClausMar 28, 2025
9/10 Great location and hotel, I lived Vegas environment tot he fullestNew and luxurious
IsraelMar 9, 2025
10/10 Si enjoy my stay 😁😁The hotel was big and comfortable.
AtApr 1, 2025
7/10 GoodRefrigerator wasn't working properly didn't keep drinks cold
WilliamApr 3, 2025
10/10 Everyone was so nice and kind❤️Everything
JuanaMar 24, 2025
10/10 Will go Back for sureAmazing
LilianaMar 8, 2025
10/10 FunEverything
EvansMar 19, 2025
10/10 Very vleam and great locationVery clean
ChadMar 28, 2025
10/10 ExceptionalEverything in one place
VirginiaMar 18, 2025
9/10 SuperbEverything it was beautiful
ReginoApr 10, 2025
10/10 Exceptional
PressprichMar 8, 2025
7/10 very funcleaness
DestinyMar 15, 2025
4/10 Disappointing
LucreciaMar 26, 2025
10/10 Exceptional
GonzalesApr 14, 2025
10/10 Exceptional
VivianApr 13, 2025
10/10 Exceptional
YeissonApr 11, 2025
10/10 Exceptional
ElenaApr 5, 2025
10/10 Exceptional
NatashaApr 3, 2025
10/10 Exceptional
BlancaApr 3, 2025
10/10 Exceptional
WendyApr 1, 2025
10/10 Exceptional
EmeliaApr 1, 2025
10/10 Exceptional
DianeApr 1, 2025
10/10 Exceptional
KejsiMar 28, 2025
10/10 Exceptional
TonyMar 26, 2025
10/10 Exceptional
RoyMar 26, 2025
10/10 Exceptional
KennyMar 25, 2025
10/10 Exceptional
ShelbyMar 19, 2025
10/10 Exceptional
MonikaMar 16, 2025
10/10 Exceptional
TataniaMar 15, 2025
10/10 Exceptional
HidalgoMar 13, 2025
10/10 Exceptional
MariaMar 11, 2025
10/10 Exceptional
DenisMar 10, 2025
10/10 Exceptional
EdMar 9, 2025
10/10 Exceptional
MagdalenaMar 9, 2025
10/10 Exceptional
EddieMar 7, 2025
10/10 Exceptional
YehonatanMar 7, 2025
10/10 Exceptional
DarkoMar 6, 2025
10/10 Exceptional
FataiMar 6, 2025
10/10 Exceptional
PaulMar 4, 2025
8/10 Very good
CarolApr 14, 2025
8/10 Very good
EyalApr 12, 2025
8/10 Very good
ShaneshahApr 8, 2025
8/10 Very good
PatriciaApr 5, 2025
8/10 Very good
PaulMar 30, 2025
8/10 Very good
AdilMar 17, 2025
8/10 Very good
GorazdMar 14, 2025
8/10 Very good
AntonioMar 12, 2025
8/10 Very good
DamienMar 12, 2025
8/10 Very good
DanielMar 6, 2025
8/10 Very good
OneilMar 6, 2025
5/10 Passable
NicholasApr 15, 2025
5/10 Passable
LueMar 10, 2025
9/10 Superb
TalMar 29, 2025
9/10 Superb
PetrelliMar 21, 2025
9/10 Superb
XiaomingMar 21, 2025
9/10 Superb
SanchezMar 16, 2025
9/10 Superb
Roaming78Mar 15, 2025
9/10 Superb
HilmarMar 12, 2025
9/10 Superb
JulianneMar 11, 2025
9/10 Superb
IanMar 10, 2025
9/10 Superb
JalalMar 8, 2025
7/10 Good
GarciaMar 31, 2025
7/10 Good
KimberlyMar 29, 2025
7/10 Good
FedorenkoMar 23, 2025
1/10 Bad
PranayMar 21, 2025
1/10 Bad
ChaimMar 19, 2025