Verified traveler
Family · January 20192/10
At first I wasn’t completely unimpressed with this property.... but....
when we first arrived the property was not accessible when they said it would be and we had to wait 30-45 min for someone to co...At first I wasn’t completely unimpressed with this property.... but....
when we first arrived the property was not accessible when they said it would be and we had to wait 30-45 min for someone to come give us access. At first it wasn’t a big deal but it has only added to the overall pile of problems.
The place wasn’t overly clean an had many hand and dirt smears all over the walls and light switches. we wiped the switches down ourselves. And someone else’s hair was on the shower wall. There wasn’t an abundance of kitchen pots/pans, and as they had displayed a picture of a coffee machine and displayed coffe packs with it we assumed they had included coffee. They indeed had a pot coffee machine and not the pod machine which was fine, but did not supply any coffee. We didn’t pack much as it was advertised there was a washer and dryer in the unit, but it was “out of order”
The couch is not the pull out as advertised but does convert into a sleeper sofa, however there is a large slash in it preventing it from functioning as such.
I was initially told my cleaning deposit would be returned within 24-48 hrs but as it is 2 weeks since departing I have not received it, I have called, and sent 2 emails about this issue. Called my credit card company and they have no pending transactions for this despite the rep telling me on the phone they have refunded my deposit, and I have emailed asking for a receipt and not received that either, nor an acknowledgment they received it.Show More
