8/10 The stay was generally pleasant; however, unfortunately, we encountered an unacceptable incident involving one of the stSubject: Urgent Complaint Regarding Bellboy and Taxi Incident
Dear Management of Majestic Hotel & Spa – Barcelona,
Warm greetings,
I am writing to express my deep disappointment regarding an unfortunate incident that occurred during our recent stay at your hotel.
On the day of our departure, one of your bellboys informed us that he would arrange a large taxi to take us to the airport. We trusted him, but it later became clear that the taxi driver was a close friend of the bellboy. The situation worsened when the bellboy loaded all the bags into the taxi — except for one, which he deliberately hid inside the hotel.
Upon arriving at the airport, we discovered that one suitcase was missing. When we contacted the bellboy, he appeared nervous and insisted that he had loaded all the luggage, although this was clearly not the case. The taxi driver also behaved unprofessionally — visibly anxious and intentionally took longer routes in what seemed like an attempt to increase the fare and delay us, reducing our chances of returning to the hotel to retrieve the missing bag.
Subsequently, the same taxi driver called the hotel and informed us that the hotel management had searched the room and found nothing. However, when he realized that we were planning to use another taxi, he suddenly told us that the missing bag was at the hotel and that the hotel management would send it to the airport.
We were forced to take another taxi back to the hotel ourselves to retrieve the bag, then rush back to the airport to complete our travel procedures. Unfortunately, due to the time lost, we were unable to claim our tax refund (tax-free).
This entire experience caused us great stress and inconvenience and has left a very negative impression despite the good facilities at your hotel.
We kindly request that you investigate this matter seriously and take appropriate action against those responsible.
EbtisamApr 17, 2025
2/10 Very disappointing and under the expectationThe location only
FatimaApr 5, 2025
8/10 Perfectly centrally located, great place to stay a few daysAmazing Spa, excellent massages, nice enough hotel room, not spectacular, but very clean, *I failed to see the luxury aspect after I booked with specific descriptions about the room. Everyone from porter/concierge and other personnel was very kind and welcoming. Excellent water pressure for the shower and bath. The only thing was an issue two ladies in the lobby bar who sat us down with no menu despite our repeated requests at around 10.35 pm while the restaurant would close at 11pm. The gentleman waiter took care of this promptly when he found out my daughter and I sat untended to and made sure we could still order. Many thanks to him. I had the idea the women didn’t think we were (I was) staying at the hotel or so, and so they didn’t care as much. Some parts of the hotel are a bit of a maze and personnel at times repeatedly slammed doors before 8am on the corridors where people sleep.
KoopmansMar 29, 2025
7/10 Perfect location with excellent personnel but can do better with their apart-hotelThe location was ideal. The personnel were friendly and professional. I stayed across the street from the actual majestic hotel - where the apartments are located. The apartments were spacious with a modern design.
AnaFeb 24, 2025
5/10 Below standardThe location not very nice
The breakfast we can’t included with the apartment
We have to pay every day
SaraFeb 4, 2025
1/10 I'm disappointed with my stayThe hotel is good and clean and high class also the room service is good
HayaApr 1, 2025
10/10 Great AccomodationHotels location is may be the best in Barcelona. At the heart of Passeig de Gracia, you do not need for metro or bus for anything. Taxi station is also right in front of the hotel. Pharmacy at the left in case of any supplement needs. Staff was welcoming, room was big and suitable for families. Hotel was clean and well decorated. We could not experience the roof top bar due to weather conditions since it has only open plan. The treats during checkin was most welcome. Worth every penny
CanerFeb 23, 2025
10/10 Hotel MajesticI absolutely LOVED this hotel. Clean, comfortable and the staff was so accommodating to all our needs and FAST. My absolute favorite person at this hotel was Choi choi (sorry if his name is spelled incorrectly). This young man was at the front desk and was just GREAT. He gave us so much information and he was so kind and helpful. I would 100% go back to this hotel.
ropeters10Mar 17, 2025
8/10 Excellent stay and service.Excellent place to stay. Great service. Responsive staff.
We stayed in apartment which gave the three of us, each a bed, a kitchen and a proper bed.
Beds comfortable. Everything worked in kitchen.
The fine dining restaurant is very good, bar restaurant is okay. There are many restaurants around the hotel that are excellent.
ABinTO2018Mar 22, 2025
10/10 Lovely placeExceptional service and accommodations. Location in primo right on the stripe next to dining and shops. We stayed in the apartments they offer. Had 4 bedrooms, 2 floors, washer dryer kitchen and had an incredible rooftop patio that could view the whole city. Food service was delicious and piano bar each nice was a nice
438zackpMar 16, 2025
10/10 Great location, rooms, and serviceThe hotel is centrally located in walking distance to most attractions. Rooms are spacious and comfortable with all amenities. Service, in general, is friendly and attentive, but the team on the rooftop terrace needs a little polishing. Definitely coming back when I am back in Barcelona.
GourmandTrashPandaMar 22, 2025
10/10 Great place to stay in BarcelonaA fantastic property in a great location. Rooms are very American in size and accommodations. A real shower, which is unusual in Europe. Staff was helpful and with the right weather the room top bar is quite cool. Piano player for cocktails is a nice touch.
N4031DGbrianwMar 16, 2025
8/10 Great hotel, great serviceThe location and the service
MariaMar 24, 2025
10/10 My favourite hotel in Barcelona by far .Definitely my favourite hotel in Barcelona by far. Everything you would expect and more. A very special thanks to all the staff who are just amazing and so helpful.
MichaelApr 2, 2025
5/10 AverageGreat location, good clean comfortable room.
LilaApr 15, 2025
10/10 Comfortable stay on a prime pitchExcellent and superb staff
Roof top bar and restaurant is a
Great escape from the hectic street scene.
Concierge desk was knowledgeable and helpful
PeterApr 7, 2025
10/10 We will come back!- very nice breakfast
- friendly stuff (- all of them
- clean and spacious rooms
MarinoApr 18, 2025
7/10 Good
SherifApr 21, 2025
10/10 A great place to stay in Barcelona. Excellent service.Excellent service and a great location
AApr 12, 2025
9/10 SuperbThe staffs showed me great hospitality
YilingMar 9, 2025
7/10 Majestic timeCesar, the conseiger, was really good..others there not so.
JanMar 2, 2025
10/10 LovelyGreat location and wonderful service.
OlympiaApr 4, 2025
10/10 ExceptionalAmazing hotel in amazing city
IoanaFeb 24, 2025
9/10 moat enjoyableEverything
LaetitiaMar 11, 2025
10/10 Exceptional
FundaApr 19, 2025
10/10 Exceptional
AnnieApr 17, 2025
10/10 Exceptional
StephenApr 16, 2025
10/10 Exceptional
SayakaApr 16, 2025
10/10 Exceptional
RichaqrdApr 16, 2025
10/10 Exceptional
AwadhApr 13, 2025
10/10 Exceptional
NouraApr 10, 2025
10/10 Exceptional
SvetlanaApr 2, 2025
10/10 Exceptional
KimMar 25, 2025
10/10 Exceptional
AmarildoMar 20, 2025
10/10 Exceptional
AlMar 13, 2025
10/10 Exceptional
AbdullaMar 8, 2025
5/10 Pest-infected and dirty, poorly maintained rooms.Location was great but rooms were dirty and with pests
AmalieJan 6, 2025
8/10 The stay was good and the staff were very friendlyThe spa was very good, the bar was nice and the food was good, the roof top bar views were excellent.
EddieJan 6, 2025
6/10 Very central but unexciting communal areasIts centrality
AntonyJan 27, 2025
10/10 NYE 2025 at the Majestic ResidencesWe stayed in the residences and our apartment was excellent. Highly recommend the two bedroom apartments. It was spacious and provided everything we needed.
BrookeJan 6, 2025
10/10 Incredible and amazing you feels it’s really a 5 star hotel from service to facilitiesThe gym and the pool are incredible, plus the room had a shataf for the bathroom .
DarwishJan 16, 2025
10/10 Just the most perfect staffEverything was just perfect . Exceptional welcome and the staff were out of this world. Beautiful room and the most wonderful bed
MichaelFeb 1, 2025
10/10 wonderful!rooms, breakfast, staff all amazing ...
BradleyJan 26, 2025
10/10 Looking forward to coming back.Excellent location, very centric near great restaurants and historic places
ChipiJan 8, 2025
5/10 Passable
SimoneFeb 19, 2025
10/10 Excellent stay - comfortable room - breakfast spread was exceptional.Very central & convenient
MaheshJan 11, 2025
10/10 ExceptionalGreat location
Great room
Liked the whole package
SalehJan 1, 2025
10/10 Great vacationEverything was great. Service and staff were exceptional.
ArleneJan 12, 2025
10/10 ExceptionalSpace was so accommodating, we absolutely loved it...
AlexandraJan 26, 2025
5/10 PassableLocation
SametFeb 2, 2025
9/10 SuperbLocation is the best
OwenJan 1, 2025
4/10 Disappointing
MohamedFeb 6, 2025
4/10 Disappointing
MohamedFeb 6, 2025
4/10 Disappointing
AdelJan 19, 2025
10/10 Exceptional
SaudMar 2, 2025
10/10 Exceptional
JasemMar 1, 2025
8/10 Very good
ElvirApr 22, 2025
10/10 Exceptional
RubaFeb 20, 2025
10/10 Exceptional
SamuelFeb 20, 2025
8/10 Very good
MariamApr 21, 2025
8/10 Very good
VirojApr 20, 2025
8/10 Very good
LesleyApr 20, 2025
8/10 Very good
SoyfulApr 17, 2025
8/10 Very good
SoyfulApr 17, 2025
10/10 Exceptional
SaifFeb 15, 2025
10/10 Exceptional
LindaFeb 13, 2025
8/10 Very good
NazlıApr 12, 2025
10/10 Exceptional
NugzarFeb 4, 2025
10/10 Exceptional
DavitJan 27, 2025
10/10 Exceptional
FernandoJan 26, 2025
10/10 Exceptional
BradleyJan 18, 2025
10/10 Exceptional
HamidJan 18, 2025
10/10 Exceptional
AmalJan 18, 2025
8/10 Very good
GauravMar 5, 2025
9/10 Superb
StevenApr 20, 2025
9/10 Superb
FeiqiApr 6, 2025
9/10 Superb
GrantMar 27, 2025
9/10 Superb
RanaMar 8, 2025
7/10 Good
MahmoudMar 16, 2025
10/10 Exceptional
FatimaDec 27, 2024
8/10 Very good
EhabFeb 17, 2025
8/10 Very good
ÀngelFeb 16, 2025
8/10 Very good
NorFeb 10, 2025
8/10 Very good
MohammadFeb 3, 2025
8/10 Very good
SherifJan 31, 2025
8/10 Very good
DavidJan 8, 2025
8/10 Very good
PhilipJan 7, 2025
8/10 Very good
HarrisJan 5, 2025
8/10 Very good
SerapJan 3, 2025
6/10 Pleasant
NiniDec 27, 2024
9/10 Superb
StephanieFeb 23, 2025
9/10 Superb
AymanFeb 20, 2025
9/10 Superb
AmmarJan 28, 2025
9/10 Superb
AbdulrahmanJan 26, 2025
9/10 Superb
FahadJan 25, 2025
9/10 Superb
SaadJan 25, 2025
9/10 Superb
AhmadJan 24, 2025
9/10 Superb
JoaoJan 12, 2025
7/10 Good
AhmedFeb 7, 2025