3-Star hotel

Mercure Chiang Mai

183 Chanpuak Road, Sri Poom, Muang District, Chiang Mai, Chiang Mai, 50200See map

Good

113 reviews

7.6/10

Stay highlights

Cultural Chiang Mai escape

Nestled in the heart of Chiang Mai, Mercure offers easy access to vibrant markets, ancient temples, and the stunning Doi Suthep, immersing you in local culture.

Authentic local experiences

Enjoy personalized service with a touch of Thai hospitality, including guided tours, cooking classes, and relaxing spa treatments tailored to your preferences.

Modern amenities oasis

Unwind in spacious rooms featuring contemporary decor, a refreshing outdoor pool, and a well-equipped fitness center, ensuring a comfortable stay.

Popular amenities

Free WiFi

24-hour front desk

Terrace

Garden

Luggage storage

Designated smoking area

Concierge service

No single-use plastic straws

Comprehensive recycling policy

No single-use plastic stirrers

No single-use plastic water bottles

No single-use plastic soda bottles

Guest education on local ecosystems and culture

Sustainability/community reinvestment (10% revenue or more)

Elevator

Free airport transportation

ATM/banking

Conference space

Choose your room

Aug 17th – 18th 2026

1 Room, 2 Travellers

7.6

113 reviews

Cleanliness

7.65

Services

7.65

Comfort

6.65

Amenities

7.65

Value

8.15

Location

8.15

Food

7.65

sawadee_1

Couples · April 2025

2/10

As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive,...As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive, and utterly incompetent hotel experiences I’ve ever endured—and I travel extensively, staying in dozens of Accor properties every year. Over a six-night stay, I had no hot water for three days. This happened during Songkran, when guests return to their rooms freezing, soaked, and exhausted—and the best this hotel could offer was lukewarm water that wouldn’t steam a mirror, let alone warm a human being. On top of that, Wi-Fi was completely non-functional on any mobile device for the entire duration. Both myself and my partner had to pay for our own internet access because the hotel offered no resolution, no assistance, and no follow-up. That’s right—a four-star hotel, offering zero actual connectivity in 2025. And the staff? A masterclass in apathy. The Duty Manager and Front Office Manager stared at me in silence as I voiced concerns—like mannequins trained to blink but not speak. No solutions, no urgency, no empathy. When the General Manager returned, instead of addressing the serious failures, she launched into a speech about how great the hotel is and how wonderful her staff are. It felt more like I was offending her friends than lodging a legitimate, well-documented complaint. To top it off, they offered a token gesture: 2 free nights. Out of 6. After half the stay was wrecked. After I had to self-fund services they were obligated to provide. After enduring silent treatment from supposed professionals who clearly don’t care. Mercure Chiang Mai doesn’t just miss the mark—it rips the whole target off the wall. If you value basic comfort, guest service, or being treated like a human being, do yourself a favor and book literally anywhere else. Accor needs to take a long, hard look at this property and ask whether it reflects their values. Because I can tell you from experience—it doesn’t.Show More

johnbE7556ZJ

Solo Travel · April 2025

10/10

As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot...As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.Show More

Eaa1947

Couples · January 2025

4/10

One of the worst Mercure Hotels we have stayed at. It is in urgent need to complete renovations. It is an old and tired looking hotel. The fittings are out of date, the wood on the doors is fraying, t...One of the worst Mercure Hotels we have stayed at. It is in urgent need to complete renovations. It is an old and tired looking hotel. The fittings are out of date, the wood on the doors is fraying, the walls have been painted over but in places the paint is peeling or bubbling. The hand basin in our room was cracked and someone tried to patch it up with some type of white filler. The grout between the tiles is falling off. The chairs in the room are not comfortable and the table is wobbly. Electrical power points are loose and would not hold a plug. The towels are old and certainly not crispy white but limp grey in colour and feel. The breakfast is one of the worst we have had. The dishes in the Bain Marie are cold and the selection of foods is appalling. Most of the dishes contain pork not catering to people who do not eat pork. The vegetarian section is a joke. There is no cheese in sight and the “fruit juices” are not real fruit juice. The salad buffet is just lettuce and onion. The so called natural yoghurt is sweetened and not natural. In modern times, most hotels have a fitness centre but not here. Overall a poor experience at an Accor property claiming to be a 4 Star hotel.Show More

Patel2013

Family · February 2025

2/10

The washrooms and services were dirtiest I have seen in any rated hotel. Just not Mercure level. Don’t go by cheap rate, the rooms are cheaper in quality and service is worst. The manager Sirawan/Sita...The washrooms and services were dirtiest I have seen in any rated hotel. Just not Mercure level. Don’t go by cheap rate, the rooms are cheaper in quality and service is worst. The manager Sirawan/Sitawan is worst person to complain, she doesn’t care and carries ego. Stay away from this hotel because of her .Show More

Amenities

General

Terrace

Designated smoking area

Grocery/convenience store

Guest education on local ecosystems and culture

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Multilingual staff

Porter/bellhop

Wedding services

Tours/ticket assistance

Free reception

Housekeeping on request

Accessibility

Elevator

Accessible airport shuttle

No accessible airport shuttle

Internet

Free WiFi

Transport & Parking

Free airport transportation

RV, bus, truck parking

Free shopping center shuttle

Free self parking

Airport transportation - pickup (surcharge)

Free RV, bus, truck parking

Pet-Friendly

Food and water bowls

hygiene

Grey water recycling system

Bulk dispenser for toiletries

Pool Facilities

Pool umbrellas

Pool sun loungers

Restaurant & Bars

Breakfast available (surcharge)

Vegetarian breakfast available

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Business & Work

ATM/banking

Conference space

24-hour business center

Computer station

Banquet hall

Outdoor Activities

Garden

Locally-owned & organized tours & activities

Safety & Security

Safe-deposit box at front desk

Additional Amenities

No single-use plastic straws

Comprehensive recycling policy

No single-use plastic stirrers

No single-use plastic water bottles

No single-use plastic soda bottles

Guest education on local ecosystems and culture

Sustainability/community reinvestment (10% revenue or more)

Shopping mall on site

Eco-friendly cleaning products provided

Eco-friendly toiletries

LED light bulbs

Recycling

Renewable energy source - geothermal

Sustainability/community reinvestment (10% revenue or more)

Double-glazing on all windows

Energy-saving switches

At least 80% of all lighting comes from LEDs

All property's electricity comes from renewable sources

Comprehensive food waste policy

Comprehensive recycling policy

No single-use plastic soda bottles

No single-use plastic stirrers

Biodegradable/compostable stirrers

No single-use plastic straws

No single-use plastic water bottles

Reusable cups only

Reusable tableware only

Water-efficient showers only

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Mercure Chiang Mai's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Need more than 8 rooms?

Property description

Discover the perfect blend of comfort and convenience at Mercure Chiang Mai, where your ideal getaway awaits!
Recreation & Relaxation
Dive into our outdoor pool or explore the city with our bicycle rentals. After a day of adventure, unwind with a refreshing drink from the poolside bar or mingle with fellow guests at our complimentary daily reception.
Dining & Room Service
Savor delicious meals at Citrus or enjoy the luxury of 24-hour room service. Begin each day with a hearty buffet breakfast available from 6:30 AM to 10:30 AM to fuel your adventures in stunning Chiang Mai.
Convenience & Connectivity
Stay connected with complimentary wireless internet, and take advantage of our 24-hour business center. With spacious conference facilities and easy access to local attractions, whether you're traveling for business or pleasure, we have everything you need for a perfect stay.
Book your unforgettable experience at Mercure Chiang Mai today!

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Fine print

Pool access available from 7:00 AM to 7:00 PM.
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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Try Pilot

7.6

113 reviews

Cleanliness

7.65

Services

7.65

Comfort

6.65

Amenities

7.65

Value

8.15

Location

8.15

Food

7.65

sawadee_1

Couples · April 2025

2/10

johnbE7556ZJ

Solo Travel · April 2025

10/10

Eaa1947

Couples · January 2025

4/10

Patel2013

Family · February 2025

2/10

Amenities

General

Terrace

Designated smoking area

Grocery/convenience store

Guest education on local ecosystems and culture

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Multilingual staff

Porter/bellhop

Wedding services

Tours/ticket assistance

Free reception

Housekeeping on request

Accessibility

Elevator

Accessible airport shuttle

No accessible airport shuttle

Internet

Free WiFi

Transport & Parking

Free airport transportation

RV, bus, truck parking

Free shopping center shuttle

Free self parking

Airport transportation - pickup (surcharge)

Free RV, bus, truck parking

Pet-Friendly

Food and water bowls

hygiene

Grey water recycling system

Bulk dispenser for toiletries

Pool Facilities

Pool umbrellas

Pool sun loungers

Restaurant & Bars

Breakfast available (surcharge)

Vegetarian breakfast available

Vegan menu options available

Vegetarian menu options available

Cleaning Services

Change of towels (on request)

Change of bed sheets (on request)

Business & Work

ATM/banking

Conference space

24-hour business center

Computer station

Banquet hall

Outdoor Activities

Garden

Locally-owned & organized tours & activities

Safety & Security

Safe-deposit box at front desk

Additional Amenities

No single-use plastic straws

Comprehensive recycling policy

No single-use plastic stirrers

No single-use plastic water bottles

No single-use plastic soda bottles

Guest education on local ecosystems and culture

Sustainability/community reinvestment (10% revenue or more)

Shopping mall on site

Eco-friendly cleaning products provided

Eco-friendly toiletries

LED light bulbs

Recycling

Renewable energy source - geothermal

Sustainability/community reinvestment (10% revenue or more)

Double-glazing on all windows

Energy-saving switches

At least 80% of all lighting comes from LEDs

All property's electricity comes from renewable sources

Comprehensive food waste policy

Comprehensive recycling policy

No single-use plastic soda bottles

No single-use plastic stirrers

Biodegradable/compostable stirrers

No single-use plastic straws

No single-use plastic water bottles

Reusable cups only

Reusable tableware only

Water-efficient showers only

Mercure Chiang Mai

Good

113 reviews

Aug 17th – 18th 2026

1 Room, 2 Travellers

113 reviews

Cleanliness

7.65

Services

7.65

Comfort

6.65

Amenities

7.65

Value

8.15

Location

8.15

Food

7.65

sawadee_1

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johnbE7556ZJ

10/10

Eaa1947

4/10

Patel2013

2/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

113 reviews

Cleanliness

7.65

Services

7.65

Comfort

6.65

Amenities

7.65

Value

8.15

Location

8.15

Food

7.65

sawadee_1

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

johnbE7556ZJ

10/10

Eaa1947

4/10

Patel2013

2/10

Amenities

FAQs

Fine print

Show more

2/10

2/10