Kt_bucky
Couples · November 20254/10
We were incredibly disappointed by our stay here. We stayed three nights and the total price including fees was over $400 per night for a queen room which was extremely small - only just space to walk...We were incredibly disappointed by our stay here. We stayed three nights and the total price including fees was over $400 per night for a queen room which was extremely small - only just space to walk around the bed with a little more space at its foot. There is absolutely zero storage in the room, other than a series of hooks on the walls - we’ve never seen anything like it. No drawers, no shelves, no under-bed storage, no bedside storage, no wardrobe. I literally couldn’t find a surface to put down a packet of crisps until we took the folding table off the wall, which then took up most remaining space. The only other available surface space - the small bedside tables - were filled with a huge telephone, a white noise machine and large reusable $7 dollar bottles of water. If you’re going to have zero storage, you’d think you’d at least provide two luggage racks for two people’s bags, but no, just one (and again, barely any space to put it). When we raised the storage issue with the uninterested staff at reception, they said it wasn’t a place where people tend to stay very long, we should have looked at the photos online properly (even though they only show limited angles of the rooms, and why would you ever assume a hotel has no storage/surface space when you’ve never experienced that in the many other hotels you’ve stayed at?) and that it’s designed to be ‘minimalist’ and ‘European’. They’re clearly trying to do what other European hotel chains (e.g. the Hoxton or Mama Shelter) do so well, but surely the point of minimalist design is that it has clever design and storage solutions, not that it simply removes all practical elements in a room.
The pillows were the least comfortable of the 7 places we stayed on our trip. The TV barely worked as the signal was so bad there was a huge delay every time you pushed a button. We had to ask two days in a row for our sliding bathroom door to be fixed as it had no lock, meaning it would immediately slide all the way open. There was no closed bin in the bathroom - only a strange wide trash can, which isn’t very inclusive for guests on their period who might want a bit more privacy. Two of us were staying but we were only given one large towel (even then not very big). The shower was very slippery, and there was poor ventilation, meaning both the bathroom and bedroom steamed up (and of course nowhere other than the bathroom had a mirror with decent lighting or a plug socket nearby).
The insulation is bad meaning it’s extremely noisy day and night. You know it’s going to be bad when a hotel leaves a white noise machine by the bed. We had just come from a hotel on an equally busy and loud street in Midtown Manhattan where we were on a much lower floor than in Boston, but the noise was still significantly worse at the Moxy.
Parking is off-site and we were sent details of the wrong parking garage via booking.com - it’s also very hard to find the details on the website and the wrong garage is listed on their automated phone line. You can pull up outside to unload and go upstairs to check in, then you drive a couple of blocks down to the garage where you get a ticket. You hand the ticket in back at reception to receive a QR code that gives you in-an-out privileges, and parking charges go on your hotel bill. What they don’t tell you in person or on the website is that if you don’t need in-and-out privileges (which I imagine most people don’t in a city), it would be cheaper just to pay for parking at the garage. We also found they’d charged us twice per day for parking when we checked out.
Amidst all this, the staff at the check-in desk seemed uninterested - as if they either lacked experience and didn’t know how to deal with the issues we raised, or had simply heard them so many times before they had become immune to complaints. We’ve stayed at other hotel chains and even hostels at similar or cheaper price points that have achieved what Moxy are trying to achieve and had a great time, but Moxy just seemed to fail on all the basics. The only positive thing we could find to say was that the location was great and the bar/cafe staff were friendly, but unless you’re travelling alone with barely any luggage for just one night and don’t mind the issues above, we really wouldn’t recommend spending your money or your time here.Show More
