NaplesDayna
Couples · December 20256/10
We stayed here for 4 nights, my husband had a conference and his company chose the hotel for the small group, and paid our tab in full. They booked us as a “group” and at check in we knew how this was...We stayed here for 4 nights, my husband had a conference and his company chose the hotel for the small group, and paid our tab in full. They booked us as a “group” and at check in we knew how this was going to go… He’s Ambassador status & Lifetime Exec. Platinum (25+ years) w/Marriott, so normally that gets us an upgrade 100% of the time. At check in they informed us we don’t qualify because of the group discount. Now I understand that in theory, but don’t you think it’s good business once you see his status, to tell us that then followed up with a “but” we will still honor your upgrade. Anyways…
So our standard room was ready then (12n), high floor. The room- I’d say it’s great for a business traveler, a single man, maybe a woman who doesn’t pack allot, but for a couple it was tight for closet space. I can’t even imagine more than 2 people in this room. There was no couch, no bottled water, no clock, no glassware for brushing your teeth or a coke, no pen or paper, no extra blanket, no mini refrigerator, it was a stripped down room. The positive about the room- the bed was semi-comfy, the TV worked easily, good amount of lighting, yes the bathroom is very small and needs updating BUT the lighting to do my makeup was excellent! The shower water pressure was good. The towels were crappy quality but… I got to meet our maid (Maggy) and she was excellent. I asked her for extra towels and nicer ones (and I tipped her WELL each day) and she provided the best towels on her cart, 5 full sets, she cleaned very well, changed our bedsheets daily, checked in after she cleaned to confirm all was okay, and she informed me she’d be off our last day and she’d pass along how I like things to the new maid. So… she went over and above and I made sure to tell the front desk manager that she was a stand out employee. Frankly she cleaned better for the same tip I always give regardless of the hotel.
The fitness center was basic. There are a lot of restaurants which is great, however all but the steakhouse (delish) and the Italian, were budget type restaurants like pizza, burgers, deli (they should have GF bread as an option), the sports bar (extremely loud), Mexican, Wingstop, candy store, Auntie Ann pretzel, etc, maybe 12 places to eat like this, so lots of choices for “fast” type food, which isn’t our taste. A positive is the hotel and casino wasn’t too smokey! It is a good location. If you looking for a budget-midrange hotel and don’t mind basic rooms then it’s probably a good choice. There is a Starbucks in the lobby. All of the employees we encountered were friendly. I felt safe walking around the hotel by myself, so that was a huge plus.
We saw Mad Apple and it was very good (I did a separate review), actually exceeded our expectations. Gallagher’s Steakhouse was delicious. Taking a car service to/from the hotel/airport was easy, you don’t have to walk clear thru the casino w/your bags. 1 of the 2 elevators in the Empire Tower was broke the 4 days we were here, so it took a long time to get an elevator, wasn’t a problem for us as we were never in a hurry.
Personally, we won’t return but we wouldn’t poo-poo the hotel either.Show More
