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NH Collection Madrid Palacio de Tepa

San Sebastián, 2, Madrid

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Excellent

1494 reviews

9/10

Luxurious 19th-century Palace Setting
Elegant Rooms and Modern Amenities
Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.
Culinary Delights and Cultural Proximity
Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.
Book Your Stay Now
Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

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Popular Amenities

Air conditioning

Luggage storage

Choose rooms

May 4th – 5th 2026

1 Room, 2 Travellers

1494 reviews

danaa136

Couples · November 2025

2/10

We ordered a 3 night vacation. We arrived late evening so we had a late check in to a room that smelled like sewage and didn’t have ac working. We talked to the receptionist which told us he would cha...We ordered a 3 night vacation. We arrived late evening so we had a late check in to a room that smelled like sewage and didn’t have ac working. We talked to the receptionist which told us he would change the programming of the ac, which was programmed to fixed temp for the entire hotel to an optional selection for our room but that didn’t help, and there were no other free rooms. As he didnt offer a helpful solution we were disappointed but because it was late at night we decided to wait for morning and try to resolve the malfunction in the morning or switch rooms. In the morning we were promised to change rooms to a clean room with working ac after check out, but to our disappointment we were switched again to a room with no working ac. When we confronted the staff about it, We were told that the temp in the hotel is fixed and can not be changed, as the weather is cold and ac is not necessary to their opinion. We insisted that ac is important for us, the room is not and unventilated and we paid for a 5 star hotel with the basic amenity of functional ac so we can choose if to use it or not. This was particularly aggravating because we then understood that the first reply that they will make changes with the ac in our room was a lie as the staff knew it it’s not possible and didn’t update as in time to find a different place, being stuck the day after in the same situation- late at night with an ac which is not working toough we were assured will, with no other place to stay. Very bad experience, I would not recommend.Show More

Vkromer

Couples · October 2025

10/10

Our stay at NH Collection Madrid Palacio de Tepa was absolutely incredible. From the moment we arrived, every detail reflected pure luxury and comfort, and our unexpected three balcony upgrade made it...Our stay at NH Collection Madrid Palacio de Tepa was absolutely incredible. From the moment we arrived, every detail reflected pure luxury and comfort, and our unexpected three balcony upgrade made it even more unforgettable. Located in the heart of Madrid, this elegant property perfectly blends modern sophistication with timeless Spanish charm. Our suite was spacious, beautifully designed, and opened to sweeping city views where we enjoyed morning coffee and evening sunsets over the rooftops of Madrid. The service was warm, polished, and attentive, making us feel truly cared for from check-in to departure. The location could not have been better, just a short stroll from Plaza Mayor, the Royal Palace, and Madrid’s best dining and boutiques. If you are visiting Madrid and looking for an exquisite stay that combines comfort, history, and impeccable hospitality, NH Collection Madrid Palacio is an experience you will never forget. I will be booking all of my luxury clients here.Show More

amymichelle

Solo Travel · October 2025

6/10

The location is amazing. Probably the best area to stay in the city. Some of the staff were kind, others less so. Rooms on the 5th floor have only a sky light not an actual window, so if this is impor...The location is amazing. Probably the best area to stay in the city. Some of the staff were kind, others less so. Rooms on the 5th floor have only a sky light not an actual window, so if this is important to you (like it is me) try and make sure you get a room with a real window. That would have made a huge difference in my feelings about the hotel. The hallways only light up when you walk in them so that was a bit concerning leaving and returning when dark. As a solo female traveler, I don’t love dark hallways and corners. I was sick during my stay and had trouble getting warm and it made me sad that every time I tuned off the AC I came back to a freezing room. Unsure why the policy is to set it so cold. But I ultimately just put the do not disturb sign on and that worked. Overall, if I got a room with a window and came with someone, I’d consider staying here again, but I feel like there are likely better choices in the neighborhood especially for the price.Show More

Michael

Couple · November 2025

9/10

Great position, close to main attractions cafe’s & restaurants. Very comfortable Super King bed. Breakfast was really very good, lots of choice. Our waiter Jesus was an asset to this hotel, very att...Great position, close to main attractions cafe’s & restaurants. Very comfortable Super King bed. Breakfast was really very good, lots of choice. Our waiter Jesus was an asset to this hotel, very attentive and courteous. Welcome drinks on arrival and storage of our luggage before check-in and after checkout was very much appreciated.Show More

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8.9

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176 reviews

Hotel Urban,a Member of Design Hotels, Madrid

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9.1

Excellent

1083 reviews

Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

No accessible train station shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Self parking (surcharge)

Covered parking

Secured parking

Garage

Accessible train station shuttle

Pet-Friendly

Pets allowed

Pet bowls

Pet basket

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Property cleaned by professional cleaning companies

Fitness & Gym

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Packed lunches

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Vegetarian menu options available

Spa

Health or beauty spa nearby

Massage services

Beauty Services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

First aid kit available

Smoke alarms

CCTV outside property

Access to health care professionals

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

NH Collection Madrid Palacio de Tepa doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

NH Collection Madrid Palacio de Tepa's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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NH Collection Madrid Palacio de Tepa

Excellent

1494 reviews

Show More

Popular Amenities

Choose rooms

May 4th – 5th 2026

1 Room, 2 Travellers

1494 reviews

danaa136

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Vkromer

10/10

amymichelle

6/10

Michael

9/10

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General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

1494 reviews

danaa136

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Vkromer

10/10

amymichelle

6/10

Michael

9/10

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JW Marriott Hotel Madrid, Madrid

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Accessibility

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Restaurant & Bars

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Games, Entertainment & Media

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2/10

2/10