Novotel Surfers Paradise
Cnr Hanlan St and Surfers Paradise Blvd, Gold Coast
·See Map
Good
4820 reviews
7.5
Immerse Yourself in Paradise at Novotel Surfers Paradise
Luxurious Amenities: From private balconies with stunning views to a full-size tennis court and a rejuvenating hot tub, Novotel Surfers Paradise offers a range of facilities to elevate your stay.
Family-Friendly Experience: With free accommodation and breakfast for 2 children under 16, spacious rooms, and proximity to family attractions, Novotel Surfers Paradise ensures a memorable getaway for all.
Dining Delights: Indulge in delectable dining options at BLVD Café & Bar, offering a variety of dishes and beverages to satisfy your cravings throughout the day.
Experience the perfect blend of relaxation and excitement at Novotel Surfers Paradise. Book now for an unforgettable Gold Coast getaway!
Show More
Popular Amenities
See All Amenities
Air conditioning
Swimming pool
Luggage storage
Choose rooms
1 Room, 2 Travellers
Guest Reviews
Overall
7.5(4820)5/10 Passable
The location is excellent. Walking distance to everything (leisure, beach, restaurants) and very close to the tram stop to access even more.
Buffet breakfast is great value but the room is squishy and noisy.
The bed was comfortable and climate control was great.
Shower pressure was strong, but very outdated.
ShaileyApr 18, 2025
4/10 Wouldn’t recommend staying in Executive/ Superior room as they haven’t been renovated.
Every single staff member was polite and helpful in particular the woman who serviced our room each day was very attentive, considerate and quick. All the staff communicated very well.
Deluxe room much nicer and would stay in those rooms again next visit:)
DaniMar 24, 2025
5/10 Please clean your amenities. It was disgusting.
When we went down for breakfast it was ridiculously dirty everywhere. Chairs extremely dirty, looked like they hadn’t been cleaned at all, tables we’re disgusting, food all over the floor. It was worse than a food court.
Not only that, but also when we arrived, the receptionist did not provide us any directions at all. She didn’t tell us what floor were we located on, did not tell us where to find the breakfast room, or what time breakfast would take place, or mentioned check out time either. And her attitude wasn’t amazing either.
Poor service from reception, probably one of the worst I’ve ever seen
FernandaApr 13, 2025
1/10 Bad
Location was ok
NicholasApr 19, 2025
1/10 Absolutely disaster
Liked absolutely nothing, staff were not willing to help till I had to ask for manager
BrijeshApr 21, 2025
6/10 Overall was a comfortable stay, but the place is in desperate need of a make over.
Buffet breakfast was excellent; Nespresso coffee machines made for a great start to the day. The location was incredible, easy stroll to the beach, shops and restaurants. Comfy bed. Epic views.
ChannelApr 21, 2025
8/10 Great location!
The hotel is located in a great spot for all the activities on Surfers Paradise. We would stay there again in a heart beat for the location.
The staff were efficient, polite and friendly.
The room was clean and well prepared. The shower had a few leaking issues on the bathroom floor but nothing major.
There was a good variety of food for breakfast, though a little cramped. It was hard to move between tables, even for a child.
Check out was easy and quick.
Lots of good parking options.
ClaudiaApr 8, 2025
8/10 Recommend, fabulous location and wonderful breakfast
Fabulous location, excellent view, awesome to get an upgrade for a special occasion. Were treated very well. Breakfast amazing. Beds very comfortable. Would happily stay again ☺️
CarterApr 7, 2025
7/10 All in all, I’m glad I only booked for one night. The views were amazing though
High floor with great views. Staff were very friendly and accommodating.
TracyMar 25, 2025
2/10 Has 6 lifts but none of them works on time. Takes more than 10 minutes to get the lift. Called the reception twice was
Just the location
LakshanApr 21, 2025
5/10 Not like the pictures show on here.
Staff were helpful when there was issues with our room. Wet carpets and a bad damp smell. They quickly relocated us
Comfortable beds!!
MikaylahMar 27, 2025
6/10 Pleasant
Great location, lots of restaurants nearby, woolies underneath, cleaner was in my room doing a service on the second day and she was really lovely, enjoyed sitting out on the balcony.
BrigitteApr 14, 2025
8/10 Myself and my two teenage sons stayed the night. Location is awesome if you plan on visiting Cavill ave and the activiti
Location is awesome, walking distance to the heart of the Gold Coast
The rooms felt old and dated, which was a shock because we’ve stayed at other Novotel’s and they’ve been fantastic.
Breakfast was delicious and made fresh
RahuiApr 16, 2025
10/10 Great Hotel and Location 😀
The View from our Room was amazing 🤩
We liked everything about our stay. I would have liked a toaster in the room and some cutlery, Plates and a dishcloth to be able to wipe the Bench.
And sometimes there was a lengthy wait for the Lift.
Overall we loved the Hotel and Location and will return..
MelanieApr 17, 2025
7/10 The hotel was clean enough and the beds were comfortable
The location was very central
KristyApr 21, 2025
5/10 Nice friendly staff,
Friendly staff
ShannonApr 6, 2025
2/10 Not advisable for peak periods
Convenient location
TokApr 17, 2025
2/10 Very poor
The location
JoshuaApr 13, 2025
6/10 Average
Location
ReneeMar 30, 2025
9/10 Amazing stay, great view from the higher levels and unbeatable location
Amazing location, right in the heart of Surfers. The pool was fantastic as well.
ErinApr 17, 2025
7/10 Hotel was ok won't stay their again.
Breakfast ok nothing great
SharleneApr 24, 2025
2/10 Very poor
HollyMar 26, 2025
8/10 Very good
The staff were lovely and the rooms were so nice
SimpsonApr 17, 2025
5/10 Checkin took a very long time only one person working, disappointed with the room.
Bed was comfy
LynneApr 23, 2025
6/10 Pleasant
Location, location, location
JudyMar 25, 2025
6/10 Conveniently located, definitely due for a revamp
Room size
AnthonyMar 24, 2025
7/10 Nice relaxing weekend
Location was great especially as we find it hard to walk along way.
RuthMar 24, 2025
5/10 No microwave
Rooms were nice and clean
AjaiMar 30, 2025
10/10 Exceptional
We enjoyed our stay . The staff were super helpful when we had a few issues ordering room service .
The bed was the most comfortable bed I have ever slept in
GodfreyMar 29, 2025
5/10 they could do it better
location
RitaApr 23, 2025
9/10 Superb
Was pleasantly surprised that the pool was open as when booking the blurb said it would be shut for 2025. Will be great when all renovations are done.
FrancesApr 8, 2025
5/10 Passable
Smelly, the hotel is clearly not maintained - the view down you can see well needed repairs and lack of upkeep. This chain is now far from 4 star.
KarlaApr 1, 2025
10/10 a very good experience, good value , great view , great location and very pleasant kind service
clean and what i expected , in a great location
KristianMar 30, 2025
10/10 i want to go back
everything the location was amazing the rooms were big the ocean view was beautiful
OliviaMar 23, 2025
9/10 Superb
Great location and room
RoyceApr 17, 2025
5/10 Passable
Good location and friendly staff
KrisMar 23, 2025
1/10 Bad
JenniApr 19, 2025
8/10 Very good
As always we enjoyed our stay. However had to turn the bar fridge off at the wall as it was too noisy.
WoodhamsMar 30, 2025
7/10 Staff friendly an
Great location with friendly staff
Good breakfast
RobertApr 20, 2025
7/10 Good
The shower screen ment water went all over the bathroom floor when you showered. Good location.
KristyApr 18, 2025
7/10 Overall, good.
Location and staff friendliness (for the most part).
EliasMar 25, 2025
1/10 Bad
It wasn’t clean and doesn’t have a general things for uses like toothpaste and brush etc
SinghApr 12, 2025
8/10 Very good
Everything you need is near by, great staff so very helpful. We will be back
DarrenMar 30, 2025
10/10 Wonderful
Loved all the indigenous art displayed, and the indigenous uniforms!
ChereceApr 6, 2025
6/10 Pleasant
Buffet breakfast food was always cold, no variety or change
O'donoghueApr 4, 2025
7/10 Good
Location
StefanoApr 12, 2025
10/10 Lovely and pretty relaxing.
Beautiful views and room.
GiancarloMar 28, 2025
8/10 Very good
Beds were comfy.
MarcApr 6, 2025
10/10 Exceptional
Nice room, friendly staff
TurnerApr 21, 2025
10/10 Exceptional
Staff, room and location
MccormackApr 8, 2025
5/10 Passable
Breakfast buffet
JoshApr 16, 2025
8/10 Very good
AllanMar 24, 2025
4/10 Disappointing
JangMar 26, 2025
10/10 Exceptional
Excellent location
SusanApr 11, 2025
10/10 Exceptional
Excellent
MarkApr 13, 2025
4/10 Disappointing
NathanApr 24, 2025
4/10 Disappointing
SrividyaApr 22, 2025
10/10 Exceptional
CristyApr 24, 2025
10/10 Exceptional
ElisaApr 24, 2025
1/10 Bad
Very bad
NipunaApr 20, 2025
10/10 Exceptional
ZulaApr 20, 2025
10/10 Exceptional
KylieApr 19, 2025
10/10 Exceptional
JaniceApr 16, 2025
10/10 Exceptional
KylieApr 14, 2025
10/10 Exceptional
KathrynApr 13, 2025
10/10 Exceptional
InokeApr 6, 2025
10/10 Exceptional
BrayanApr 4, 2025
10/10 Exceptional
KanwarbirMar 31, 2025
8/10 Very good
PanktiApr 23, 2025
8/10 Very good
ChanelleApr 22, 2025
8/10 Very good
GurvinderApr 21, 2025
2/10 Very poor
SubuApr 20, 2025
8/10 Very good
DaisyApr 18, 2025
8/10 Very good
SinghApr 14, 2025
8/10 Very good
DangApr 14, 2025
8/10 Very good
StephenApr 14, 2025
10/10 Brilliant
Katene-coxApr 12, 2025
8/10 Very good
NagendraApr 11, 2025
8/10 Very good
GraemeApr 2, 2025
8/10 Very good
GregApr 1, 2025
8/10 Very good
BelindaMar 31, 2025
8/10 Very good
AdamMar 31, 2025
8/10 Very good
MikeMar 27, 2025
6/10 Pleasant
RachelApr 15, 2025
6/10 Pleasant
KaylaApr 10, 2025
6/10 Pleasant
AbbieMar 31, 2025
9/10 Superb
PunsaldulamApr 23, 2025
9/10 Superb
HannaApr 21, 2025
9/10 Superb
HannaApr 21, 2025
9/10 Superb
SuarezApr 16, 2025
9/10 Superb
SamanthaApr 13, 2025
9/10 Superb
KatrinaApr 8, 2025
9/10 Superb
ThomasMar 27, 2025
7/10 Good
AllanApr 23, 2025
7/10 Good
ShaunApr 7, 2025
3/10 Poor
JosieMar 31, 2025
7/10 Good
EricaMar 29, 2025
7/10 Good
NicoleMar 28, 2025
1/10 Bad
JasonApr 22, 2025
1/10 Bad
ShaunApr 20, 2025
You Might Also Like
All Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Heated pool
Public transport tickets
Lower bathroom sink
Outdoor furniture
Coffee Shop on site
Shallow end
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Key card access
Mobile app for room service
Broadcast Live sport events
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Tennis lessons on site
Free pool cabanas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Swimming nearby
Beach club nearby (surcharge)
Beach toys
Vegetarian menu options available
Bulk dispenser for toiletries
Show More
House rules
Check-in
02:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.