RedStilettos
Family · October 20258/10
The guest service person, Faithful, was lovely and helpful with suggestions. Our room was clean and modern. However, the bathroom, while clean and had plenty of towels, had paint peeling from the ceil...The guest service person, Faithful, was lovely and helpful with suggestions. Our room was clean and modern. However, the bathroom, while clean and had plenty of towels, had paint peeling from the ceiling, dried grout on the surface of the sink, wallpaper peeling in areas on the wall. Turning on the shower was a bit of a learning experience. It seemed you had to turn the handle over many many times to get to the hot water setting, but it took a while to get hot water, and then it got to scalding and you had to reverse the handle to not get burned. There weren’t any drawers to put underwear and socks, although the room was spacious enough to accommodate a dresser drawer, we found the TV guide for channels very frustrating to use (we like to catch up on news or watch a little something before going to bed). Instead of a sequence of channel listing by channel number it was a grid of the station name so you had to click on that to go to the station to find out what was playing! Very irritating. The towels were somewhat stiff but there were plenty of them. Lots of outlets for plugging in electronic & digit devices. Somehow, we lost our guest WIFI access. The guest services person helped out by giving us access to the staff WIFI for the remainder of our stay. There was a water bottle refill station next to the icemaker on our floor. Just hope that the water and ice dispenser spouts are regularly sanitized!! The hotel is located very conveniently to the sporting venues, Union station, The Distillery District, The St. Lawrence Market, Hockey Hall of Fame, CN Tower, the Waterfront area. Plenty of eating options are nearby. We ate many times in The Distillery District, St. Lawrence Market, enjoyed familiarity of Earls and Joeys chains, Eataly is a 45 minute walk up Yonge Street which is quite gritty. A more pleasant walk is along Bay Street which is parallel to Yonge Street. We noticed that there is a restaurant and bar lounge in Novotel, but we didn’t experience these amenities, nor did we use the pool or fitness facility, so cannot comment. The bars Happy Hour was daily 4:00 pm-8:00 pm but can’t say if there was any food options either. Overall, we were satisfied enough to come back.Show More
