Beber2525
Business · November 20254/10
I had booked a 5-night stay at Oakwood Residence in Bangkok. From the moment I arrived, the experience started very poorly: there was a power outage, and the hotel was running on a generator. That alo...I had booked a 5-night stay at Oakwood Residence in Bangkok. From the moment I arrived, the experience started very poorly: there was a power outage, and the hotel was running on a generator. That alone is not a major issue, but what is truly unacceptable is the complete lack of communication from the staff. Not a single smile, no gesture of hospitality — not even offering a drink. Guests were simply left waiting by the pool.
After one hour, I went back to the reception to ask for more information. They eventually gave me the room key (which they could have done from the beginning). The electricity came back on ten minutes after I entered the room.
The room offers basic comfort, but it is not particularly clean: dirty bathroom mirror, long hairs on the floor, unwashed coffee cups and spoons. The Wi-Fi works, but blocks certain pages and VPNs — even official websites — which is very inconvenient for a business traveler.
On the first day, housekeeping knocked on my door at 4:30 pm to clean the room, which is far too late.
For breakfast, which starts at 6:30 am, not a single smile from the staff or the manager during the entire stay. The way they ask for the room number is surprisingly cold and unfriendly. The room is so over-air-conditioned that food becomes cold almost instantly, so you end up eating cold meals. Staff members spend their time on their phones or eating in front of guests. Truly a disappointing service.
There are no more international TV channels — only local ones — meaning you cannot follow the news. They installed a Smart TV instead, which is not an adequate solution.
When I asked for information about a nearby BTS station, I was told: “Just ask at the BTS counter, they will tell you.”
An unacceptable answer from a hotel that also claims to provide tour reservation services.
Finally, when I wanted to book a metered taxi to the airport — which normally costs 450–500 baht — they first offered me a limousine at 1,200 baht, then a “taxi” at 800 baht. The next morning, it wasn’t even a taxi but a private car. For 800 baht, they could at least have taken the expressway instead of wasting time in the 6:30 am traffic. They also don’t give you any ticket or receipt when you pay for the taxi, which is completely unacceptable.
This is clearly a rip-off.
It is obvious that I will never return to this establishment, which severely lacks proper training and basic kindness.Show More
